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ltt persision screwdriver makes a really bad grinding noise on the ball bearing

Rowan p
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the screwdriver doesn't spin for long and has a really bad grinding noise. it's not visibly damaged, but the noise is bad and the spin is sorta broken

 

is there a way I can fix this? 

i also cant seem to remove the cap via unscrewing

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3 minutes ago, esCaPade1 said:

Seems unlikely to be able to be fixed. Was it like this from new? Even if not, Linus might Make It Right - get in touch with sales and find out.

how do I  contact sales? and also yes it was like that from new

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11 minutes ago, Rowan p said:

how do I  contact sales? and also yes it was like that from new

support@lttstore.com

If someone has helped you out on the forum don't forget to give them a reaction to say thank you!

 

The only true wisdom is in knowing you know nothing. - Socrates
 

Please put as much effort into your question as you expect me to put into answering it. 

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38 minutes ago, esCaPade1 said:

Make It Right - get in touch with sales and find out.

Man, just unbelievable customer support. It's not lightning fast, but it's impossibly good. 
I had a jacket I bought on clearance which had a defective loop for hanging it. Otherwise perfect condition. I hit up support and while it took 4 days for them to get back to me (it was a BUSY time of year, I was expecting more than a week), they looked at the photos and gave me a full refund (which of course I immediately spent on more gear), then I just grabbed my sewing kit and fixed the loop. 
S+ tier service

5950X/4090FE primary rig  |  1920X/1070Ti Unraid for dockers  |  200TB TrueNAS w/ 1:1 backup

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1 hour ago, Rowan p said:

how do I  contact sales? and also yes it was like that from new

Don't even consider fixing it. Email them. 

(you don't want to make it worse - they may learn something about a production issue by seeing how it came)

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I used to be big into spinners, and i could tell almost immediately that my bearing was running off, too noisy and only spun for about 10 seconds, so i am going to try to oil it with the same oil i used on my spinners. it seems like a semi standard size, so i may even see if i can find a performance replacement.  I can tell the Cap was very hard to remove for me and the bearing has a smell, is unusual, also the fact that the "metal (bottom part of cap with the threads) on Metal (cup of the stem" part of the mechanism bring a lot of friction, surprised they didn't design the cap to "float" a little more.

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