PC Boot Lottery, sometimes starts just fine, sometimes its all weird...

[Goldrunner4810]

Hello everyone, 

I already posted a few months ago about this, but the situation changed, and I still need your help.

Well, I built my Sister a PC about a year ago and it's been running smoothly, ever up until about December or something like that.

When she starts the PC, there is about a 50/50 chance that it will either just work normally, completely fine and she can play games and everything, or boot up in this weird state:

The desktop and start menu work fine, but wallpaper engine and Discord can't start. Steam pops up with an error Message. Task manager loads, but freezes instantly. Pressing ctrl+alt+del brings up another weird error: "Failure to display security and shut down options. The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.". And most importantly, you could neither shut down nor restart the PC through the start menu. Clicking the button does nothing.

My sisters fix is literally, wait for PC to start, wait for wallpaper to change because of wallpaper engine. If it loads, great, start playing video games, if it doesn't, hold power button and try again.

I have tried updating all of the drivers in the ASUS software and the Chipset and GPU Drivers with the AMD Tool. Surprisingly, my Sister said it worked! Great!! Until it didn't... After about a week of the Issue being "fixed". I was back to square one. She could have just been very lucky on the Startups for all I know.

I tried updating the drivers (and OS) once again, this time I didn't use the auto detection AMD utility. Went on the site and selected the CPU from the list. It installed a program called "AMD Ryzen Master" (Never heard of it before), and after double clicking it it promptly threw another error message: "Ryzen Master unable to initialize, Kindly reinstall the program." Is this issue unrelated? I honestly don't know??

Anyways it didn't work an the issue is still happening.

 

Running Windows 11 Home, 

Everything up-to-date.

Ryzen 5 5600

RX 6800

ASUS TUF Gaming B550M-Plus WIFI II

650W PSU

16 GB RAM

 

And like I said, there is a 50% Chance the PC boots up and works completely fine.

Well and that's about it.. I have been a PC gamer for about 5 Years now and have never EVER come across an issue this specific. So any troubleshooting suggestions would be much appreciated.

 

Thanks in advance.

(And I'm sorry about this long, poorly written Text)

 

 

[strange13930]

10 minutes ago, Goldrunner4810 said:

It installed a program called "AMD Ryzen Master" (Never heard of it before), and after double clicking it it promptly threw another error message: "Ryzen Master unable to initialize, Kindly reinstall the program." Is this issue unrelated? I honestly don't know??

I get the same error on my pc, but I got Ryzen master for overclocking my cpu.

[strange13930]

10 minutes ago, Goldrunner4810 said:

Hello everyone, 

I already posted a few months ago about this, but the situation changed, and I still need your help.

Well, I built my Sister a PC about a year ago and it's been running smoothly, ever up until about December or something like that.

When she starts the PC, there is about a 50/50 chance that it will either just work normally, completely fine and she can play games and everything, or boot up in this weird state:

The desktop and start menu work fine, but wallpaper engine and Discord can't start. Steam pops up with an error Message. Task manager loads, but freezes instantly. Pressing ctrl+alt+del brings up another weird error: "Failure to display security and shut down options. The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.". And most importantly, you could neither shut down nor restart the PC through the start menu. Clicking the button does nothing.

My sisters fix is literally, wait for PC to start, wait for wallpaper to change because of wallpaper engine. If it loads, great, start playing video games, if it doesn't, hold power button and try again.

I have tried updating all of the drivers in the ASUS software and the Chipset and GPU Drivers with the AMD Tool. Surprisingly, my Sister said it worked! Great!! Until it didn't... After about a week of the Issue being "fixed". I was back to square one. She could have just been very lucky on the Startups for all I know.

I tried updating the drivers (and OS) once again, this time I didn't use the auto detection AMD utility. Went on the site and selected the CPU from the list. It installed a program called "AMD Ryzen Master" (Never heard of it before), and after double clicking it it promptly threw another error message: "Ryzen Master unable to initialize, Kindly reinstall the program." Is this issue unrelated? I honestly don't know??

Anyways it didn't work an the issue is still happening.

 

Running Windows 11 Home, 

Everything up-to-date.

Ryzen 5 5600

RX 6800

ASUS TUF Gaming B550M-Plus WIFI II

650W PSU

16 GB RAM

 

And like I said, there is a 50% Chance the PC boots up and works completely fine.

Well and that's about it.. I have been a PC gamer for about 5 Years now and have never EVER come across an issue this specific. So any troubleshooting suggestions would be much appreciated.

 

Thanks in advance.

(And I'm sorry about this long, poorly written Text)

 

 

have you trie reinstalling windows?

[Goldrunner4810]

15 minutes ago, strange13930 said:

I get the same error on my pc, but I got Ryzen master for overclocking my cpu.

Huh, interesting. 

14 minutes ago, strange13930 said:

have you trie reinstalling windows?

Nope, not yet.

I See a full reinstall kind of like a last resort because this is not my PC. If it was mine I would have already done that. But on my sisters? Telling her to backup and then reinstall everything is just asking for trouble.

If nothing else works ill do it, but id like to try something else (apart from just updating drivers) first before wiping and starting new. 

[strange13930]

12 minutes ago, Goldrunner4810 said:

Huh, interesting. 

Nope, not yet.

I See a full reinstall kind of like a last resort because this is not my PC. If it was mine I would have already done that. But on my sisters? Telling her to backup and then reinstall everything is just asking for trouble.

If nothing else works ill do it, but id like to try something else (apart from just updating drivers) first before wiping and starting new. 

have you fully uninstalled the drivers and reinstalled them? You could also run memtest86 to make sure it isn't a ram issue.

[benny001]

one time I was dealing with a super old system that used to be a NVR for my company. 

the only way I could get it to boot up was to take out the CMOS battery, wait 10 seconds, reseat the CMOS, wait another ten seconds, plug it in then pray. 

sometimes it worked on the first try, other times it took forever

[jmwhite33]

You could boot with Win install media and do a Repair and see if that fixes the issue.

Another thing to look at is the Windows Update log and see what updates may have been installed that may be causing issues, it wouldn't be the first time.

If you knew the exact date it went haywire would really help regarding if an update is to blame.

Especially if it worked fine Tuesday afternoon and doesn't Wed. morning.

[nord76231]

Check the Ram.

If it's not consistent, it point's to something being unstable.

Check event viewer for errors too.