Not a single cpu cooler works with my motherboard, I can't get all the screws in.

[PolishGod]

I bought a Xilence XC032 for this PC: https://se.pcpartpicker.com/user/PolishGuy/saved/RqzQRB

I picked the cheapest cooler I found because the pc will host small minecraft servers and other things that don't heat it up much.

I bought an AG200 before this, it wouldn't fit, the manual didn't specify the part I was stuck on and the last resort broke the thing that is on the cooler and supposed to connect to the backplate.

This one should've been easy because it uses screws but it wasn't easier, especially since there was no manual and I had to watch how youtubers did it in medium quality. The QR code links to this page: https://www.xilence.net/en/cpu-coolers

That's just a nonsense link and doesn't say how to install the cooler, if you scroll down to my cooler on the page and click on it, that link doesn't show a manual either. I searched for a manual but all I found was one for a different Xilence cooler and it was a really unclear manual, one page.

What I and the youtubers also received was four of the five things in the stock image, I didn't get the four screws in a plastic bag or anything else.

When I put the backplate on the motherboard it would fall out when I flip the computer so I had to put things under it to hold it up, I thought it would get attached to the motherboard tight enough to stay but you can pull it out (similarly to the AG200 backplate)

When I aligned the cooler on the motherboard and screwed in the pattern you know to screw in, only some of the screws actually got in, others wouldn't go in, I applied pressure onto the cooler and tried to screw 20 times and the screw was not in at all. The 32s video shows what it looks like.

Another annoying thing is that the cooler isn't in new condition anymore, they don't provide the thermal paste in a tube, it's pre-applied.

I wonder if my motherboard is blocking coolers from coming down as much as they need to, but I also wonder how the thermal paste is being applied to the CPU then, it has to be making full contact then, but I drew red circles around the ####s I suspect in the image.

This is the main video I was looking at when checking how to install it:

If there's more I need to specify, feel free to ask.

 

 

[PolishGod]

The cooler is also sitting on top of my CPU, is that going to make it stay usable? If the case stands up the cooler stays attached, probably forever but at least temporarily, but it's loose which will result in thermal throttle.

[Tetras]

39 minutes ago, PolishGod said:

I wonder if my motherboard is blocking coolers from coming down as much as they need to, but I also wonder how the thermal paste is being applied to the CPU then, it has to be making full contact then, but I drew red circles around the ####s I suspect in the image.

The area around the socket usually complies with dimensions that have been specified by Intel and third party coolers follow those guidelines. Those capacitors should not (in theory) block any cooler that is compatible with the socket.

 

40 minutes ago, PolishGod said:

When I put the backplate on the motherboard it would fall out when I flip the computer so I had to put things under it to hold it up, I thought it would get attached to the motherboard tight enough to stay but you can pull it out (similarly to the AG200 backplate)

This is not unusual with backplates.

 

41 minutes ago, PolishGod said:

The cooler is also sitting on top of my CPU, is that going to make it stay usable? If the case stands up the cooler stays attached, probably forever but at least temporarily, but it's loose which will result in thermal throttle.

What do you mean by "sitting on top", you mean that all the weight of the cooler is resting on the CPU and it'll just fall off?

 

This is not normal, the coolers retention mechanism should hold it firmly in place, so that if you flip the motherboard it does not move.

[jaslion]

I mean that xilence is dogshit but will still work. Hope it's an i3 and nothing more because it won't cool an i5 properly even if not maxed.

 

Anyways someone has almost the same board and it mounts just fine. Are you sure you did the backplate correctly?

 

Check this dudes video does it look like that on yours when attached?

 

That movement really just looks like a wrongfully installed backplate.

An

[PolishGod]

6 hours ago, Tetras said:

This is not unusual with backplates.

 

Well it should be, does that mean everyone have to do something extra to hold it in place? It should attach so it doesn't fall off but not so tight you can't pull it back out and once you screw the CPU cooler it is so tight you can't pull it out without it snapping I guess.

"

What do you mean by "sitting on top", you mean that all the weight of the cooler is resting on the CPU and it'll just fall off?

 

This is not normal, the coolers retention mechanism should hold it firmly in place, so that if you flip the motherboard it does not move.

 

"

My case is laying on it's side so the gravity is forcing the cooler onto the CPU whereas if it's not laying on the side, gravity tries to pull the cooler down off the CPU. So it's basically maintaining contact with the thermal paste but not high pressure because the screws aren't reaching the holes.

I don't get why I keep failing to install a simple cooler on my computer, the gaming computer I built in 2023 was much more work but everything worked fine.

[PolishGod]

5 hours ago, jaslion said:

I mean that xilence is dogshit but will still work. Hope it's an i3 and nothing more because it won't cool an i5 properly even if not maxed.

 

Anyways someone has almost the same board and it mounts just fine. Are you sure you did the backplate correctly?

 

Check this dudes video does it look like that on yours when attached?

 

That movement really just looks like a wrongfully installed backplate.

An

The AG200 sucked too.

He was not clear on how to put the backplate on the motherboard but I can probably look closely and see what I did tomorrow.

[Tetras]

11 minutes ago, PolishGod said:

So it's basically maintaining contact with the thermal paste but not high pressure because the screws aren't reaching the holes.

Yeah, that's not normal. You should be able to move the case and the cooler is held firmly in place.

 

12 minutes ago, PolishGod said:

Well it should be, does that mean everyone have to do something extra to hold it in place? It should attach so it doesn't fall off but not so tight you can't pull it back out and once you screw the CPU cooler it is so tight you can't pull it out without it snapping I guess.

Yep! It is common to have to hold the backplate in place somehow, before you attach the top part and screw it down. Not all coolers are like that, but many are.

[PolishGod]

14 hours ago, Tetras said:

Yeah, that's not normal. You should be able to move the case and the cooler is held firmly in place.

 

Yep! It is common to have to hold the backplate in place somehow, before you attach the top part and screw it down. Not all coolers are like that, but many are.

I have an important update, I just tried screwing them on again and it looked better this time, I used a lot of force to get the loose screw in and I did it. My question is if all screws need to be completely down? I managed to screw one down using the same amount of force I used to get the other screw into the hole, so completely that the red part made the blue part invisible. I forgot to check what orientation the backplate is, but when I put it on I made sure it's the same this guy did: 

[PolishGod]

Just now, PolishGod said:

I have an important update, I just tried screwing them on again and it looked better this time, I used a lot of force to get the loose screw in and I did it. My question is if all screws need to be completely down? I managed to screw one down using the same amount of force I used to get the other screw into the hole, so completely that the red part made the blue part invisible. I forgot to check what orientation the backplate is, but when I put it on I made sure it's the same this guy did: 

I drew blue lines, you may need to look a little to see them.

[NorKris]

On 4/25/2025 at 6:45 PM, PolishGod said:

I bought a Xilence XC032 for this PC: https://se.pcpartpicker.com/user/PolishGuy/saved/RqzQRB

I picked the cheapest cooler I found because the pc will host small minecraft servers and other things that don't heat it up much.

 

 

a wise man once said: when u go cheap u pay for it with ur time and fustration

[PolishGod]

14 hours ago, NorKris said:

a wise man once said: when u go cheap u pay for it with ur time and fustration

Did you look at my components? If you want to get an expensive cooler for that, that's your business, I picked a compatible cooler so the price can't be related to this problem. Are my screws supposed to go down like that?

[NorKris]

now this is expensive for u ... in time and fustration  

 

Deepcool AK400 is 30 - 35$ 

[freeagent]

Those fucking pushpins man. When will you learn.

[PolishGod]

Those who don't want to help may leave, the others can help by clarifying if the screws need to go down as much as possible or not.

[NorKris]

49 minutes ago, PolishGod said:

Those who don't want to help may leave, the others can help by clarifying if the screws need to go down as much as possible or not.

title says_  not a singe cpu cooler works on my MB,   did u try Deepcool AK400? 

[daygeckoart]

If the heatsink is pressing on the capacitors and other components, that is an issue. Is there any space at all between the heatsink and components? Usually there is a cutout to prevent contact but that unit looks totally flat on the bottom.

 

Edit: I see there is a cutout. But is it deep enough?

[PolishGod]

On 4/28/2025 at 6:36 PM, daygeckoart said:

If the heatsink is pressing on the capacitors and other components, that is an issue. Is there any space at all between the heatsink and components? Usually there is a cutout to prevent contact but that unit looks totally flat on the bottom.

 

Edit: I see there is a cutout. But is it deep enough?

I don't know, I think it is making contact with the CPU but that doesn't mean it's screwed tightly enough, my question is if I need to screw it down so much the part with the blue outline is out of sight, I asked Xilence this question and they don't know which is a surprise.

[PolishGod]

How do I mark it as solved?

[IkeaGnome]

42 minutes ago, PolishGod said:

How do I mark it as solved?

 

You click that button on the post that solved it.

[daygeckoart]

1 hour ago, PolishGod said:

How do I mark it as solved?

How did you solve this?