Help, image goes to black screen

[Syro]

Hello all,

 

 I have just bought a new pc. the specs are as given below:-

 

Asus Prime X870-P WiFi AM5 ATX motherboard

Ryzen 7 9800x3d

ld360 lcd liquid cooler

Leadtek RTX 5080 Hurricane 16GB GDDR7 

Corsair vengeance 32 gb DDR5 6000MHz ram

Samsung 990 Pro 1 Tb PCIe 4.0 M.2 NVME ssd

Xigmatek fury 850 watts 80 plus Gold modular PSu

Montech Xr mid tower ATX case

 

I connect my system to my TV, its a Samsung s95c. I connect it via a HDMI 2.1 cable. 

 

The issue im facing is that, whenever i try to set the windows setting to HDR ON or i increase my display refresh rate setting in windows to anything above 60 hz, then the screen blacks out intermittently. Its not just limited to games either. Even just idling at the desktop that behaviour happens. But when I set both, HDR to off and my display rate to 60 hz, then no issues. I change either one of the settings and the problems comes back. i have tried two different hdmi 2.1 cables( the ones that ship with the ps5 and ps5 pro) and two different ports on the tv also. However the issue still persists.

 

someone please guide me or give me advice. Thank you

[Blasty Blosty]

Do a fresh install of the GPU drivers (wipe them with DDU first)

 

If that does not work, try an older driver

[BirdieTX]

If you can provide the exact TV model as well, that'd help. It might be something about the TV settings and what it's actually capable of doing vs what Windows thinks it can.

[Syro]

7 hours ago, BirdieTX said:

If you can provide the exact TV model as well, that'd help. It might be something about the TV settings and what it's actually capable of doing vs what Windows thinks it can.

Its a samsung s95c. It has 4 4k144 ports. Its limited to 40gbps. But even basic changes cause the black out issue on the tv. Any other source doesn’t have that issue. I have a ps5 pro hooked up to it and it plays all ps5 supported resolutions proerly with hdr on. And even Netflix works just fine with hdr and 4k.

[BirdieTX]

Here are some things I would consider then. The length of the HDMI cable could be a problem, but it sounds like you might have tested some of the cables on devices you already have connected like your Playstation. If you didn't though, using a longer HDMI cable could cause enough signal degradation over the length of the cable to cause issues like this. I don't think this is the problem, but I wanted to point it out just in case it could be.

 

What I actually think might be going on here is something with your TVs settings, and not necessarily the PC itself. I was looking around trying to find if anyone else has had this issue with either your TV specifically, or similar types of TVs and one thing I came across was turning off HDR10+ on the TV and use basic HDR instead. Apparently this is designed for consoles specifically and it could be the reason it doesn't work on your PC.

 

The only other thing that I came across was people mentioning that disabling VRR or G-Sync also causes issues similar to yours to stop. Beyond these two things, I found one post mentioning something similar to what your experiencing, but he said he had to get a Samsung technician to come and replace his entire TVs main board to get it sorted out since this was a known issue with some Samsung TVs. Hope this all helps, because beyond all of this, I'm not sure. I'm already grasping at straws.

[Syro]

20 hours ago, BirdieTX said:

Here are some things I would consider then. The length of the HDMI cable could be a problem, but it sounds like you might have tested some of the cables on devices you already have connected like your Playstation. If you didn't though, using a longer HDMI cable could cause enough signal degradation over the length of the cable to cause issues like this. I don't think this is the problem, but I wanted to point it out just in case it could be.

 

What I actually think might be going on here is something with your TVs settings, and not necessarily the PC itself. I was looking around trying to find if anyone else has had this issue with either your TV specifically, or similar types of TVs and one thing I came across was turning off HDR10+ on the TV and use basic HDR instead. Apparently this is designed for consoles specifically and it could be the reason it doesn't work on your PC.

 

The only other thing that I came across was people mentioning that disabling VRR or G-Sync also causes issues similar to yours to stop. Beyond these two things, I found one post mentioning something similar to what your experiencing, but he said he had to get a Samsung technician to come and replace his entire TVs main board to get it sorted out since this was a known issue with some Samsung TVs. Hope this all helps, because beyond all of this, I'm not sure. I'm already grasping at straws.

So what i did was i bought another hdmi 2.1 cable from ugreen and then i could enable 4k144 with hdr on. However that is limited to only the desktop, in games the problem returns. I’m at my wits ends as to why that is. 
 

When i tried max payne 3 at 4k144 all cranked, it kept on blacking out intermittently. Same with msfs 2024. But when i tried witcher 3 all settings cranked, then it ran just fine, however here the resolution was 4096x2160. Could that be the issue now?

[NOD0ZE]

This sounds like a display cable/protocol bandwidth issue. Do you have any 4K monitors with displayport you can use to test?