PC Freezing at Normal boot mode and at the Windows installation screen (through USB). Not crashing at Safe Mode

[GabrielCM]

This issue started today after running DDU in safe mode to install the latest AMD GPU driver. After switching to normal boot in msconfig, my PC started behaving this way: the PC freezes a few seconds after the desktop appears (or a minute or two) and I have to do a hard reset. This happens in normal boot mode and at the Windows installation screen (via USB). These issues do not happen in Safe Mode.

What I've tried so far: clearing CMOS, resetting BIOS settings, removing the HDDs, trying to reinstall Windows (but I can't because the Windows setup screen freezes just a few seconds on the first screen and I can't even get to the screen where I select which driver Windows will be formated). NVME health status is good and the dignosis found no errors.

Also, I've noticed a very strange behavior on my PC: whenever I try to shut it down or restart it, it stays on the black "Rebooting" screen for several minutes. It should be instant on my NVME M.2 (like always), but it stays for about 2 minutes(sometimes it also freezes here). The HDD red light indicator of my case keep blinking during this Rebooting/Shutdown process. It blinks steadily at the same interval.

I have no idea what caused and is causing this.

 

PC specs:

Ryzen 5600, 6750XT, 2X16GB Ram, ASUS PRIME A320M-K, PSU Corsair Rm750e, NVME M.2 XPG + 2xHDD.

[Thomas53]

Go into Device Management and let Windows update the driver itself. It may install the old driver, but that's OK, for now.

Then do a cold reboot and see if you have the same problems, as it appears that since the only thing you've done was install a new driver it's possibly a driver issue.

 

If the old driver was reinstalled, then update it afterwards.

 

[GabrielCM]

5 hours ago, Thomas53 said:

Go into Device Management and let Windows update the driver itself. It may install the old driver, but that's OK, for now.

Then do a cold reboot and see if you have the same problems, as it appears that since the only thing you've done was install a new driver it's possibly a driver issue.

 

If the old driver was reinstalled, then update it afterwards.

 

For some reason my pc decided to work normally and I was able to install the new gpu driver on normal boot mode.

Unfortunaly, after restarting the PC, I now can't go past a BSOD with the error 0xc000000e.

All available options on this screen does nothing when selected.

 

[GabrielCM]

After a lot of google searching, I managed to avoid the freezing during Windows installation by disabling CPU -> Global C-State Control in the BIOS.

Unfortunately, I was unable to select the NVME as the Windows installation drive. I received the error 0x800801B1 when selecting this drive.

I had to install the Windows on the old 500GB HDD. Everything went well.

After the installation, I tried to format and assign a driver letter to the NVME M.2 in the Windows Disk Management screen. An error appeared saying that the procedure was not completed successfully and the PC suddenly restarted. Now, the NVME M.2 does not appear in Disk Management anymore. Also does not appear on the BIOS.

My PC is working normally now, as if nothing happened.

 

Just a clarification, before all this, I did the following stuff on my PC: moved a 120gb folder to the NVME (OS drive), leaving it with just 10gb of free space. After that, I went to safe mode and initialized the DDU GPU driver removal procedure as mentioned before.

 

My conclusion: my SSD Adata Swordfish 500GB, M.2 2280 (bought 2.5 years ago), despite having 70% health status and no warnings when I checked it during the Safe Mode dilemma, is the source of the whole problem. I think this NVME was just shitting itself for no reason and decided to die.

 

 

[Thomas53]

Replied in wrong thread.