Hetzner deleting account without giving specific reasons?

DevMax · April 19

Name of Brand:

Hetzner

Description of your issue:

I saw on LinkedIn that someone’s Hetzner account was suddenly closed with a generic “irregularities” message—no warning, no details, nothing. I’m not involved in that case, but it worries me a lot. Moving a company’s infrastructure to Hetzner is a big step, and if accounts can get shut down without prior notice and without giving a specific reason can potentially destroy a company.

Have you tried solving your issue through the brand's customer support channel? If so, what was the result?

I'm not involved in that case. So I can't really open a Ticket for this specific thread.

What would an ideal resolution of your issue look like?

Reaching out first bevor closing an account. Giving a specific reason in order to resolve it before deleting everything.

(Link to the original post: https://www.linkedin.com/posts/matvienko-sergey_hetzner-activity-7314978153297330177-SMXt?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAEaB9j0Beu5LZ6kmWDiw1smZiU4EMWYEO6w)

There reason I posted this here is because this doesn't seem to be a single case. (One of the competitors already has an article about this). Im not sure, if I should move my infra to another company because of that. Any opinions / has this happened to anyone here before?

manikyath · April 19

there's probably something they've done that was against hetzner's policies. the problem with this is that if hetzner says plain and clear what you did, it gives you instruction to just sign up with a new credit card and obscure exactly that part of your business.

on that note.. if you're a business migrating stuff to a cloud provider, you should never put all of your eggs in a single basket. and if you're doing a large, business critical mirgation.. it might be worth getting in touch with support on the opposite end of the deal to make sure everything is fair and good. sometimes stuff like this can be avoided by simply being a sane human being.

Woddell · April 19

My guess is the automated verification passed on Friday, then was reviewed by a human on Monday and rejected since the title of OP's email suggests it's related to account verification information (also someone suggested that the OP's name might be an issue considering their LinkedIn and email names didn't match and OP didn't deny that could've been the issue).

Hetzner seem to be very "trigger happy" compared to other cloud providers from what I've seen. That being said, Cloudzy (the competitor that wrote the article), AWS, Azure, GCP, etc all have sections in their T&Cs that say they can terminate an account at any time with no notice so it's not like Hetzner is unique. If you search "{GCP/AWS/Azure/Hetzner/Cloudzy} closed my account no notice" you will find examples of it happening elsewhere.

This kind of goes back to the debate of can you trust all your data being in the cloud.. Realistically you always need at least one separate backup on hardware you can directly control.