[Help] Black screen crash while gaming or idle

[Mathyo300]

Hey everyone, I’m running into a strange issue and hoping someone out there has seen this before.

I recently built a new PC with these specs:

- ⁠CPU: AMD Ryzen 9 9950X3D

- ⁠GPU: ASUS TUF RTX 5080 OC (16GB)

- ⁠Motherboard: Gigabyte B850 AORUS ELITE WIFI7 (BIOS F2, Feb 2025, now updated)

- ⁠PSU: ASUS ROG Loki 1000W Platinum SFX

- ⁠OS: Windows 11 Pro (Build 26100)

My issue: My computer crashes with a black screen and full fan speed always early or in middle game. Audio cuts out after a few seconds, and I have to do a hard reset. It doesn’t happen in any other game or benchmark (3DMark Time Spy Extreme is stable, with GPU temps around 65°C).

What I’ve already tried:

- ⁠Re-seated GPU & 12VHPWR cable (clicked in securely)

- ⁠Updated BIOS to latest version

- ⁠Ran DDU in Safe Mode + clean installed NVIDIA drivers

- ⁠Disabled Hardware-Accelerated GPU Scheduling 

- Forced DBD to run in DX11 

- Limited GPU power to 90% with Afterburner 

- Deleted shader cache and logs

 

Any help, similar experiences, or tips would be greatly appreciated. I’m starting to think this is a weird engine or voltage bug with UE4 and the RTX 50 series.

[ChrisLoudon]

1 hour ago, Mathyo300 said:

Any help, similar experiences, or tips would be greatly appreciated. I’m starting to think this is a weird engine or voltage bug with UE4 and the RTX 50 series.

Hi buddy,

 

What does the Windows Event Viewer > Windows Logs > System report at the time of the black screen?

 

If you can't remember the last time, open the event viewer, clear all events then try and force the issue to repeat itself and record the time. On reboot, check and scroll down to the desired time and hopefully there will be something that might shed some light on the issue.

[strange13930]

1 hour ago, Mathyo300 said:

Hey everyone, I’m running into a strange issue and hoping someone out there has seen this before.

I recently built a new PC with these specs:

- ⁠CPU: AMD Ryzen 9 9950X3D

- ⁠GPU: ASUS TUF RTX 5080 OC (16GB)

- ⁠Motherboard: Gigabyte B850 AORUS ELITE WIFI7 (BIOS F2, Feb 2025, now updated)

- ⁠PSU: ASUS ROG Loki 1000W Platinum SFX

- ⁠OS: Windows 11 Pro (Build 26100)

My issue: My computer crashes with a black screen and full fan speed always early or in middle game. Audio cuts out after a few seconds, and I have to do a hard reset. It doesn’t happen in any other game or benchmark (3DMark Time Spy Extreme is stable, with GPU temps around 65°C).

What I’ve already tried:

- ⁠Re-seated GPU & 12VHPWR cable (clicked in securely)

- ⁠Updated BIOS to latest version

- ⁠Ran DDU in Safe Mode + clean installed NVIDIA drivers

- ⁠Disabled Hardware-Accelerated GPU Scheduling 

- Forced DBD to run in DX11 

- Limited GPU power to 90% with Afterburner 

- Deleted shader cache and logs

 

Any help, similar experiences, or tips would be greatly appreciated. I’m starting to think this is a weird engine or voltage bug with UE4 and the RTX 50 series.

Any game or just ones made using unreal engine?

[Mathyo300]

1 hour ago, strange13930 said:

Any game or just ones made using unreal engine?

Any game, even on idle

[Mathyo300]

1 hour ago, ChrisLoudon said:

Hi buddy,

 

What does the Windows Event Viewer > Windows Logs > System report at the time of the black screen?

 

If you can't remember the last time, open the event viewer, clear all events then try and force the issue to repeat itself and record the time. On reboot, check and scroll down to the desired time and hopefully there will be something that might shed some light on the issue.

 

[strange13930]

7 minutes ago, Mathyo300 said:

 

Do you have a different psu you can test?

[Mathyo300]

5 minutes ago, strange13930 said:

Do you have a different psu you can test?

No

[strange13930]

8 minutes ago, Mathyo300 said:

No

Can you try using different pcie power cables from your psu.

[ChrisLoudon]

Any chance you can filter as shown below:

 

I'm keen to see the nvlddmkm error and if there is a load of them or just one. That's your Nvidia driver crashing and typically, it will try and recover a number of times.

 

The next time this happens, see if the nvlddmkm error is timestamped at the time your PC shits the bed.

 

As a sidenote, as @strange13930 suggested, a bad PSU could easily be the culprit. I've had many occasion like this and thought it was a bad GPU or something else and it turned out to be the PSU.

 

[Mathyo300]

It did it again while playing dead by daylight, but there is no nvlddmkm error. Btw it happend around 3:32PM

[Mathyo300]

On 4/19/2025 at 12:48 PM, strange13930 said:

Can you try using different pcie power cables from your psu.

yes but dosent work

[Mathyo300]

Also, in 

in view reliability history there is 

the LiveKernelEvent
Code:    1b8
is there 4 times