Help wanted with my laptop's graphic card.

[Webwarrior]

Hello there,

 

i have an asus g16 strix with a rtx 4070 graphics card and a 14th gen intel i9 core processor. When i bought the laptop last october it was working great until this january. Now i dont get proper fps and my games stutter. I got the laptop checked multiple times but the issue persists. I know nothing about laptops and hardwares so any help is apreciated.

[NotGomenasaii]

Welcome to the forum! 

I would ask you to get two specific programs since this sounds like a temperature issue at first glance. 
The first one would be "HWInfo" and the second program "Furmark". 

HWInfo will be able to monitor your temperatures and Furmark is made to put your laptop under load. Leave Furmark running for ~20 minutes and check the temperatures of your CPU as well as GPU. Feel free to reach back out anytime once you did do so!

[Webwarrior]

I'll go and try these out. Can you also tell me what to to if the temperatures are high?

[NotGomenasaii]

There are one or two things that you can do, the easiest one would be to renew thermal paste in my opinion, lots of tutorials can usually be found on youtube just in case you are unsure on what to do. 

Another thing would be to perhaps undervolt your CPU, which can lower temps and increase performance. 
Also, since you bought the laptop not too long ago, maybe your retailer is able to perform those things for you. Or even take it back in case you would want to settle with a different laptop model that would end up more reliable.

But let's first find out if your issues really come from too high temps!

Also one more thing, could you open up Task Manager on your Laptop and go to the tab called "Performance"? 
It should list different things, like your CPU, Memory, GPU etc. 
Could you tell us the model of your CPU (Processor)?
TYIA

[Webwarrior]

Okay so my CPU's model is Intel(R) Core(TM) i9-14900HX

[manikyath]

1 hour ago, NotGomenasaii said:

the easiest one would be to renew thermal paste in my opinion,

if OP has no idea where to start, this is the last thing i'd recommend.

 

on topic:

 

when the laptop is slow:

- are the fans running fast?

- is air being blown out the vents strongly?

- does the keyboard feel notably warm?

 

if the fans are going hard and you have barely any airflow, there's dust caked on the heatsink.

[strange13930]

1 hour ago, Webwarrior said:

Hello there,

 

i have an asus g16 strix with a rtx 4070 graphics card and a 14th gen intel i9 core processor. When i bought the laptop last october it was working great until this january. Now i dont get proper fps and my games stutter. I got the laptop checked multiple times but the issue persists. I know nothing about laptops and hardwares so any help is apreciated.

Are your Gpu drivers up to date?

[NotGomenasaii]

So I took a look with @Webwarrior, CPU sits at 95°C while idling, GPU temps are fine and CPU fans are running at 6000rpm. Since @Webwarrior isn't all too familiar with hardware and the laptop uses liquid metal I recommended him to take it to a local support shop to get the fans cleaned and liquid metal renewed/replaced. Also recommended to be in touch with the retailer that they bought it from in case that it is more than just faulty cooling. 

[Mark Kaine]

4 hours ago, NotGomenasaii said:

There are one or two things that you can do, the easiest one would be to renew thermal paste in my opinion, lots of tutorials can usually be found on youtube just in case you are unsure on what to do

I have almost the same laptop... Mine has liquid metal cooling solution, therefore I would rather rma than trying this myself if OPs is also liquid metal cooled. (Just saying)

 

 

2 hours ago, NotGomenasaii said:

So I took a look with @Webwarrior, CPU sits at 95°C while idling, GPU temps are fine and CPU fans are running at 6000rpm. Since @Webwarrior isn't all too familiar with hardware and the laptop uses liquid metal I recommended him to take it to a local support shop to get the fans cleaned and liquid metal renewed/replaced. Also recommended to be in touch with the retailer that they bought it from in case that it is more than just faulty cooling. 

Ah there u go...

 

 

I'd be interested if this is maybe a software issue, but yeah maybe it's just dusty?

 

PS: 90-95c is normal for my CPU (it's an AMD tho) no throttling, but that's under load, at idle it sits around 50 and 65c (which is still hot)