(PCVR) Meta says "Intel i3-12100 not compatible with Quest 2 Link"

[Tosnic]

I have had quite the discussion with the Meta support regarding issues with the Oculus Link App. The issue was in a nutshell that one of the processes of the Oculus Link App on PC becomes unresponsive and cannot be killed by the Oculus Link App itself nor Windows Task Manager.

 

After I sent the logs provided through the Oculus Link App Meta support finally realized that I have the i3-12100 CPU and replied with the following (excerpt):

Quote

After double checking the logs files, I can see that your processor is 12th Gen Intel(R) Core(TM) i3-12100, which doesn't meet the minimum requirements of Intel i5-4590/AMD Ryzen 5 1500X or greater, kindly find this public article: Windows PC requirements to use Meta Quest Link.

Above link also mentions "Intel i7" as recommended CPU, which I interpret as 'any i7 will work'.

What followed as a mix of AI answers by Meta support and failed attempts to explain how exactly my CPU is inferior to or less suited than the minimum required i5-4590.

Also, even after pointing out that their info provided at the link above is at least misleading, they did not bother updating that web page to clarify which CPUs are actually compatible.

Therefore, I call BS on Meta Support's statement above. It seems they found something that might be used to get rid of that pesky customer.

 

Maybe someone in this community can enlighten me: Are there required instruction sets the i3-12100 is missing that the much older i5-4590 and any i7 processor have?

Meta Support could not provide anything in that regard. I also asked Copilot about that, but only got vague replies without any hard facts.

[Tetras]

 

40 minutes ago, Tosnic said:

Maybe someone in this community can enlighten me: Are there required instruction sets the i3-12100 is missing that the much older i5-4590 and any i7 processor have?

I don't believe so. I can't think of anything that the 4590 or 1500X would have, that the i3 doesn't. It smacks both of them silly in raw performance and the platform is far newer.

 

You can compare the instruction sets and features on Intel Ark, or a third party site like wikichip or cpu-world.

[thevictor390]

You're right to call BS, the claim is total nonsense. Perhaps a link like this might convince them if you can get an actual human again https://www.cpubenchmark.net/compare/2234vs4687/Intel-i5-4590-vs-Intel-i3-12100

 

That said, if they are making a claim like this they are not likely to be able to help you with your issue. Either there is someone more knowledgeable to escalate to or you are on your own.

[starsmine]

you are 100% correct to call BS. that is very unfortunate that the support person did that to you. If you are still able to, and you are willing to spend the time, see if you can escalate the ticket. That support person needs to be retrained. 

[Tosnic]

Meta support was pretty adamant regarding the i3-12100 not being compatible and therefore they refused to help me, until they apparently escalated the ticket and they sent an appeasing e-mail with a few explanations. But they basically gave up on solving my problem, which I deem an impossible task for the support anyways.

They told me they would escalate the original issue to their testing and dev teams, which had been my mail goal before I invested several hours into testing all sorts of troubleshootng steps the support had me try.

 

Then again, they also wrote in that e-mail that they want their communication regarding hardware compatiblity to be "accurate and clear". But they did not update the web page linked above in the 20+ days since they wrote the e-mail. It feels like they will not do anything after all.