UPS still fails when actual black out happens.

[SuMoMiGGY]

Hey everyone! I was hoping if any UPS Master's/Engineers/Supports here I just want an opinion on your end on why this is happening since the UPS are quite new and they are encountering this kind of issue. We want some insights on why and how this is happening since we already reached out to the Building support in our location and to let them check the outlets to verify if the issue is in the outlets but as per their report the outlets were good. Maybe you can shed some light(issues on the UPS) on this matter.

Model: BVX650I-PH

#When did the issue start?

March 8 2025 and April 6 2025

#When was the unit installed?

- October 4, 2024

#When was the unit purchased?

- September 10, 2024

#What devices are attached to the UPS prior to the issue of the UPS?

- ThinkCentre M93p(i5 4th gen) Lenovo System Unit, Acer Mouse & Keyboard, Acer Monitor(24 inch) and a Jabra Headset.

#Where is the UPS connected? Is it plugged directly to the wall power outlet, extension cord, AVR, etc..?

- Plugged in directly to the wall outlet.

#What Troubleshooting steps have you done so far? Can you share the said basic steps?

- We tried the UPS again with the same load as during the blackout and unplugged in after and saw that the UPS handled the load. But during the blackout it did not.

[IkeaGnome]

Are the batteries actually charging?

[ToboRobot]

are you sure you are using the right outlets on the UPS?  they don't always all provide battery backup.

[SuMoMiGGY]

8 minutes ago, IkeaGnome said:

Are the batteries actually charging?

Yes Sir, our simulated blackout also checks out since it got more than 30mins uptime. so Its a bit confusing when actual blackout happens UPS fails..

 

[SuMoMiGGY]

Just now, ToboRobot said:

are you sure you are using the right outlets on the UPS?  they don't always all provide battery backup.

Actually I saw the User manual just now and its says in the picture. But I'm confused ToBoRobot in the picture 'E' only pointed on the upper outlets does it mean that the outlets below wont support battery backup?

[IkeaGnome]

18 minutes ago, SuMoMiGGY said:

Actually I saw the User manual just now and its says in the picture. But I'm confused ToBoRobot in the picture 'E' only pointed on the upper outlets does it mean that the outlets below wont support battery backup?

Correct. The two slots marked E are wired into the battery backup. 

What was your simulated blackout that didn't catch that?

[SuMoMiGGY]

1 minute ago, IkeaGnome said:

Correct. The two slots marked E are wired into the battery backup. 

What was your simulated blackout that didn't catch that?

Will try again our simulated blackout since we forgot where we plugged it XD

[SuMoMiGGY]

1 minute ago, SuMoMiGGY said:

Will try again our simulated blackout since we forgot where we plugged it XD

so conducted a simulated blackout, plugged the monitor below the outlet marked E and the system unit on top that marked E but there were working fine.. now I'm more confused HAHAHAH

[ToboRobot]

on the unit itself it may have some writing to point out which ports are battery backup and which are surge protected.

[SuMoMiGGY]

2 minutes ago, ToboRobot said:

on the unit itself it may have some writing to point out which ports are battery backup and which are surge protected.

Hmmm Interesting.. APC's support is a bit slow I actually emailed them with some insights with this but didn't receive a email from them since last week :3 and we got a LOT of APC UPS here but yeah :3 Thanks ToboRobot

[ToboRobot]

2 minutes ago, SuMoMiGGY said:

Hmmm Interesting.. APC's support is a bit slow I actually emailed them with some insights with this but didn't receive a email from them since last week :3 and we got a LOT of APC UPS here but yeah :3 Thanks ToboRobot

no problem, i had the same issue and realized what happened. lol

[SuMoMiGGY]

Anyone with has insights with this, please help lmao