PC crashes during gaming load but not during rendering load or stress test/benchmarking.

[iron11c]

I have recently built a new PC in about 2 months ago. It works fine up to these past few days when I was playing Schedule 1, CS2 and Apex Legends after finished with my work. Somehow the PC just goes straight into black screen, no BSOD no nothing. Just the fans and GPU fans spinning. After turning the PSU switch off for 5min, it would boot right back up no problem. When I tried to launch back some of the games, it would run fine for 30~45mins before it happens again. Tried power cycle the whole PC, unplugging and replugging all the power cables again, swapping around the RAM in the RAM slots, and trying to run the games using the iGPU, yet the problem still persist. Specs are as shown below.


Specs:
CPU: AMD Ryzen 7 7800X3D
GPU: Sapphire Pure RX 7800 XT
PSU: FSP Vita GM 850W
RAM: Corsair Dominator Titanium DDR5 16GBx2 Kit (CMK32GX5M2B6000Z30 SK Hynix Die)
Mobo: Asrock B850 Steel Legend WiFi (Updated to the latest BIOS as provided thru the manufacturer's website)
Storage: Boot Drive [TeamGroup MP44L PCIe 4.0 NVMe 1TB], Game Drive [WD Black SN850X PCIe 4.0 NVMe 2TB]
Case: HYTE Y70 Tower Case

[strange13930]

1 hour ago, iron11c said:

I have recently built a new PC in about 2 months ago. It works fine up to these past few days when I was playing Schedule 1, CS2 and Apex Legends after finished with my work. Somehow the PC just goes straight into black screen, no BSOD no nothing. Just the fans and GPU fans spinning. After turning the PSU switch off for 5min, it would boot right back up no problem. When I tried to launch back some of the games, it would run fine for 30~45mins before it happens again. Tried power cycle the whole PC, unplugging and replugging all the power cables again, swapping around the RAM in the RAM slots, and trying to run the games using the iGPU, yet the problem still persist. Specs are as shown below.


Specs:
CPU: AMD Ryzen 7 7800X3D
GPU: Sapphire Pure RX 7800 XT
PSU: FSP Vita GM 850W
RAM: Corsair Dominator Titanium DDR5 16GBx2 Kit (CMK32GX5M2B6000Z30 SK Hynix Die)
Mobo: Asrock B850 Steel Legend WiFi (Updated to the latest BIOS as provided thru the manufacturer's website)
Storage: Boot Drive [TeamGroup MP44L PCIe 4.0 NVMe 1TB], Game Drive [WD Black SN850X PCIe 4.0 NVMe 2TB]
Case: HYTE Y70 Tower Case

check event viewer and see what it says, and are your gpu drivers up to date?

[iron11c]

2 hours ago, strange13930 said:

check event viewer and see what it says, and are your gpu drivers up to date?

Yes, my GPU are up to date. Here is the screenshot of the event viewer right when the PC monitor goes black.

[strange13930]

2 minutes ago, iron11c said:

Yes, my GPU are up to date. Here is the screenshot of the event viewer right when the PC monitor goes black.

do you have access to a different power supply?

[iron11c]

53 minutes ago, strange13930 said:

do you have access to a different power supply?

Yes I do have a spare power supply laying around but its a 650W power supply. Will it be fine if using it just to test power related issues?

[iron11c]

58 minutes ago, strange13930 said:

do you have access to a different power supply?

I can show you the perfmon /rel screenshots right now if it will help narrow down the issues.

[strange13930]

41 minutes ago, iron11c said:

Yes I do have a spare power supply laying around but its a 650W power supply. Will it be fine if using it just to test power related issues?

It will be fine for testing.

[iron11c]

18 hours ago, strange13930 said:

It will be fine for testing.

I have tried using the spare PSU and the problem still persist. I even try using the original PSU cables and have somewhat of a success despite the PC didn't go black and went back to desktop when testing out some games. Sorry for the late response!!!

[NotMaxLee]

Hi Iron, where've you got to with this? I've got the exact same issue

[iron11c]

44 minutes ago, NotMaxLee said:

Hi Iron, where've you got to with this? I've got the exact same issue

I'm almost done figuring out i guess. My current suspicion for now is either the PSU is bad or the custom cables that i got is bad. What is your PC specs BTW if you don't mind me asking.

[NotMaxLee]

7950X3D

Gigabyte 7800XT

2x32GB Crucial then tried 2x32GB Corsair RAM

P850GM also tried RM1000e PSU

Just now, iron11c said:

I'm almost done figuring out i guess. My current suspicion for now is either the PSU is bad or the custom cables that i got is bad. What is your PC specs BTW if you don't mind me asking.

 

[NotMaxLee]

Believe it's a GPU fault and you having the same issue and same GPU die makes it likely to be related, I've switched PSU and RAM to no avail, check you haven't got a vBIOS switch on your GPU that's in-between options, other than that go to C:\ProgramData\Microsoft\Windows\WER\ReportQueue and check the report.wer files in those folders (may have to copy folders somewhere else to get access) mine showed an AMD driver failing and a ReportDescription field of 'A problem with your hardware caused Windows to stop working correctly' (this is all after a GPU RMA where the vendor noted the same crash)

[iron11c]

2 minutes ago, NotMaxLee said:

Believe it's a GPU fault and you having the same issue and same GPU die makes it likely to be related, I've switched PSU and RAM to no avail, check you haven't got a vBIOS switch on your GPU that's in-between options, other than that go to C:\ProgramData\Microsoft\Windows\WER\ReportQueue and check the report.wer files in those folders (may have to copy folders somewhere else to get access) mine showed an AMD driver failing and a ReportDescription field of 'A problem with your hardware caused Windows to stop working correctly' (this is all after a GPU RMA where the vendor noted the same crash)

Damn but the GPU ran into the same problem on my friend's PC tbh. I even put his Sapphire Nitro+ RX 7800 XT and same stuff happens vice versa.

[NotMaxLee]

One thing i just found, go into adrenaline, set GPU tuning to 'Custom' and enable tuning on every setting, but don't change the default value, like this:

 

Mine went from 2 minute crashes to perfectly stable, playing BF2042 since your last message

[iron11c]

32 minutes ago, NotMaxLee said:

One thing i just found, go into adrenaline, set GPU tuning to 'Custom' and enable tuning on every setting, but don't change the default value, like this:

 

Mine went from 2 minute crashes to perfectly stable, playing BF2042 since your last message

Do you have any PBO setting running for the CPU side? Also how was the temp? Is it still normal?

[NotMaxLee]

PBO off, haven't tested with it on although I doubt there'd be an issue, Max hotspot on GPU was 70c, CPU max 65c so easily within expected range

[iron11c]

42 minutes ago, NotMaxLee said:

PBO off, haven't tested with it on although I doubt there'd be an issue, Max hotspot on GPU was 70c, CPU max 65c so easily within expected range

I see. Same here but it crashed again after I tried your solution. Both with my custom cable and the original PSU cable. But at least it didn't crash and went black again. It just reboot right back up.

[Bjoolz]

On 4/14/2025 at 4:18 PM, iron11c said:

Yes, my GPU are up to date. Here is the screenshot of the event viewer right when the PC monitor goes black.

Show the Details tab of this event. 

[iron11c]

On 4/16/2025 at 11:06 AM, Bjoolz said:

Show the Details tab of this event. 

This one???

[iron11c]

On 4/15/2025 at 9:08 PM, NotMaxLee said:

PBO off, haven't tested with it on although I doubt there'd be an issue, Max hotspot on GPU was 70c, CPU max 65c so easily within expected range

I have a temporary fix for now. I just use the undervolt option in the AMD Adrenalin Tuning section and keep it that way until there is a new driver update.

[Bjoolz]

4 hours ago, iron11c said:

This one???

Yes, it didn't record anything useful though.

[iron11c]

I forgot to mentioned that I'm running my GPU through a riser cable. My case is the Hyte Y70. If I set the PCIe gen3 for the riser, will it fix the issue at least???

[iron11c]

After a week of testing and trying to fix it to some extent, I am currently sitting on a temporary fix where I just run the computer on a open air test bench. Seems stable so far with the black screen happening much less frequent than before. The temps still fine, both the GPU and the CPU.