PC Shuts Down During Games – No Bluescreen, Just Powers Off

[SimonKru]

Hi everyone,
I’m having an issue with my PC where it randomly shuts down completely while playing games. There’s no bluescreen, no error message – it just powers off instantly, as if someone pulled the plug.

Here’s my setup:

• CPU: Intel Core i3 (10th Gen)

• GPU: AMD Radeon RX 6500 XT

• PSU: BeQuiet 600W (not sure about the exact model, it's a few years old)

• RAM: 2× 8 GB, tested with MemTest86 – no errors

• OS: Windows 11 (fresh install)

What I’ve tried so far:

• Checked temperatures → stay around 60 °C even under load

• Ran MemTest86 → no issues found

• Stress-tested the GPU (e.g. Unigine Heaven) → runs stable

• Set power plan to High Performance, checked power cables

The shutdowns only happen while gaming – during regular use (browsing, watching videos, etc.) the system runs stable for hours.

 

My guess: The PSU might be the culprit – possibly failing to provide enough stable power when both the CPU and GPU are under load. Unfortunately, I don’t have a spare PSU to test this theory.

Has anyone experienced similar issues or has suggestions on how to further diagnose this?

Thanks in advance!

[okkee]

31 minutes ago, SimonKru said:

 

Hi everyone,
I’m having an issue with my PC where it randomly shuts down completely while playing games. There’s no bluescreen, no error message – it just powers off instantly, as if someone pulled the plug.

Here’s my setup:

• CPU: Intel Core i3 (10th Gen)

• GPU: AMD Radeon RX 6500 XT

• PSU: BeQuiet 600W (not sure about the exact model, it's a few years old)

• RAM: 2× 8 GB, tested with MemTest86 – no errors

• OS: Windows 11 (fresh install)

What I’ve tried so far:

• Checked temperatures → stay around 60 °C even under load

• Ran MemTest86 → no issues found

• Stress-tested the GPU (e.g. Unigine Heaven) → runs stable

• Set power plan to High Performance, checked power cables

The shutdowns only happen while gaming – during regular use (browsing, watching videos, etc.) the system runs stable for hours.

 

 

My guess: The PSU might be the culprit – possibly failing to provide enough stable power when both the CPU and GPU are under load. Unfortunately, I don’t have a spare PSU to test this theory.

Has anyone experienced similar issues or has suggestions on how to further diagnose this?

Thanks in advance!

Check eventviewer and log the error and then look it up

[SimonKru]

On 3/28/2025 at 9:44 AM, okkee said:

Check eventviewer and log the error and then look it up

I actually already checked the Event Viewer, and the error that keeps appearing right before the crash is:

Kernel-PnP Event ID 219

From what I could find, this error often relates to driver issues, but I’ve already done a clean installation of Windows 11, updated all drivers (GPU, chipset, etc.), and tested my hardware (RAM, GPU, CPU) under stress – everything seems stable. The system only crashes during high load, especially while gaming.

[okkee]

5 hours ago, SimonKru said:

 

I actually already checked the Event Viewer, and the error that keeps appearing right before the crash is:

Kernel-PnP Event ID 219

From what I could find, this error often relates to driver issues, but I’ve already done a clean installation of Windows 11, updated all drivers (GPU, chipset, etc.), and tested my hardware (RAM, GPU, CPU) under stress – everything seems stable. The system only crashes during high load, especially while gaming.

There should be a hardware id attached to the error. Have you looked it up?

[SimonKru]

2 hours ago, okkee said:

There should be a hardware id attached to the error. Have you looked it up?

Its hardware id: HID\VID_0951&PID_16A4&MI_03&Col02\8&2dfa5f00&0&0001. I looked it up and it says there's a problem with the driver for my Hyperx headset. So I simply uninstalled it from my PC, but the problem is still there.

[okkee]

1 hour ago, SimonKru said:

Its hardware id: HID\VID_0951&PID_16A4&MI_03&Col02\8&2dfa5f00&0&0001. I looked it up and it says there's a problem with the driver for my Hyperx headset. So I simply uninstalled it from my PC, but the problem is still there.

Try this fix from this 

 

You can porbably ignore the power plan stuff tho and go straight to step 3

[okkee]

@SimonKru Is everything alright now?