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trying to help my friend

MightyNerdy9
By MightyNerdy9
in Troubleshooting
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so my friend has this rig:

14700k

z790 max 

4070ti

 

recently when my friend plays with me fortnite , the computer just shut down (itsn't BSOD)

so he called the store where he got this pc from and they told him that maybe he needs to change the settings on the menu of power options on the OS and maybe there is a need to replace the power button on the case (4000d)

after 2 days , now it happens again.

what could be the problem ? 

 

thanks 🙂

 

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Posted
2 minutes ago, MightyNerdy9 said:

so my friend has this rig:

14700k

z790 max 

4070ti

 

recently when my friend plays with me fortnite , the computer just shut down (itsn't BSOD)

so he called the store where he got this pc from and they told him that maybe he needs to change the settings on the menu of power options on the OS and maybe there is a need to replace the power button on the case (4000d)

after 2 days , now it happens again.

what could be the problem ? 

 

thanks 🙂

 

What power supply does he have?
Never heard anything like what the store told him to do...

What were the temperatures?

 

Can he send the PC back for repairs / check? Still warranty on it?

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10 minutes ago, Hinjima said:

What power supply does he have?
Never heard anything like what the store told him to do...

What were the temperatures?

 

Can he send the PC back for repairs / check? Still warranty on it?

750w msi pcie5 , 

i forgot to say , we cleaned the pc (we didnt need to replace tp) , 

and cpu temps are normal.

he has the pc 1 year and a half 

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8 minutes ago, MightyNerdy9 said:

750w msi pcie5 , 

i forgot to say , we cleaned the pc (we didnt need to replace tp) , 

and cpu temps are normal.

he has the pc 1 year and a half 

What BIOS version is he running?

Note: Users receive notifications after Mentions & Quotes. 

Feel free: To ask any question, no matter what question it is, I will try to answer. I know a lot about PCs but not everything.

current PC:

Ryzen 5 5600 |16GB DDR4 3200Mhz | B450 | GTX 1080 ti [further details on my profile]

PCs I used before:

  1. Pentium G4500 | 4GB/8GB DDR4 2133Mhz | H110 | GTX 1050
  2. Ryzen 3 1200 3,5Ghz / OC:4Ghz | 8GB DDR4 2133Mhz / 16GB 3200Mhz | B450 | GTX 1050
  3. Ryzen 3 1200 3,5Ghz | 16GB 3200Mhz | B450 | GTX 1080 ti
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8 minutes ago, MightyNerdy9 said:

750w msi pcie5 , 

i forgot to say , we cleaned the pc (we didnt need to replace tp) , 

and cpu temps are normal.

he has the pc 1 year and a half 

Sounds like something is tripping the PSU protections.  Could be the GPU.

 

Can he use your GPU to see if he can replicate?

"Do what makes the experience better" - in regards to PCs and Life itself.

 

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12 minutes ago, podkall said:

What BIOS version is he running?

that's kinda weird , the version he has right now its : E7E07IMS.AE0 

 

on the support page of the mobo i dont see any update but i did find a thread fom the msi forums:

https://forum-en.msi.com/index.php?threads/no-bios-update-for-pro-z790-a-wifi.404803/

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8 minutes ago, Hinjima said:

The 980 Ti draws almost the same amount of power as a 4070 Ti.

Worth trying.

I know this isn't relevant, but putting the 4070 TI's power draw in context like that makes it seem less outrageous. The PPW compared to a 980 Ti is off the rails.

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6 minutes ago, Gordinator said:

I know this isn't relevant, but putting the 4070 TI's power draw in context like that makes it seem less outrageous. The PPW compared to a 980 Ti is off the rails.

Thats IPC and general performance improvements over the years 🙂 

For basically the same wattage you get a massive improvement in performance.

The 980 Ti is a 250w card but can draw 260-265w when overclocked, the 4070 Ti is a 285w card stock.

 

Thats why the 5090 isn't really 'an improvement' over the 4090.  They just increased power draw and got some extra performance.

Its the same node after all, hopefully with the RTX 6000 on Rubin / TSMC 3nm node we can see some better performance per watt 🙂 

 

Anyways, getting way off toptic here.

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1 hour ago, MightyNerdy9 said:

@podkall

What exact motherboard is it? Full legal name?

Note: Users receive notifications after Mentions & Quotes. 

Feel free: To ask any question, no matter what question it is, I will try to answer. I know a lot about PCs but not everything.

current PC:

Ryzen 5 5600 |16GB DDR4 3200Mhz | B450 | GTX 1080 ti [further details on my profile]

PCs I used before:

  1. Pentium G4500 | 4GB/8GB DDR4 2133Mhz | H110 | GTX 1050
  2. Ryzen 3 1200 3,5Ghz / OC:4Ghz | 8GB DDR4 2133Mhz / 16GB 3200Mhz | B450 | GTX 1050
  3. Ryzen 3 1200 3,5Ghz | 16GB 3200Mhz | B450 | GTX 1080 ti
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15 minutes ago, MightyNerdy9 said:

MSI PRO Z790-A WIFI 

Can your friend tell the date of the BIOS version?

Note: Users receive notifications after Mentions & Quotes. 

Feel free: To ask any question, no matter what question it is, I will try to answer. I know a lot about PCs but not everything.

current PC:

Ryzen 5 5600 |16GB DDR4 3200Mhz | B450 | GTX 1080 ti [further details on my profile]

PCs I used before:

  1. Pentium G4500 | 4GB/8GB DDR4 2133Mhz | H110 | GTX 1050
  2. Ryzen 3 1200 3,5Ghz / OC:4Ghz | 8GB DDR4 2133Mhz / 16GB 3200Mhz | B450 | GTX 1050
  3. Ryzen 3 1200 3,5Ghz | 16GB 3200Mhz | B450 | GTX 1080 ti
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12 minutes ago, MightyNerdy9 said:

9.30.24

well since it is the latest driver, I suppose it's not BIOS

Note: Users receive notifications after Mentions & Quotes. 

Feel free: To ask any question, no matter what question it is, I will try to answer. I know a lot about PCs but not everything.

current PC:

Ryzen 5 5600 |16GB DDR4 3200Mhz | B450 | GTX 1080 ti [further details on my profile]

PCs I used before:

  1. Pentium G4500 | 4GB/8GB DDR4 2133Mhz | H110 | GTX 1050
  2. Ryzen 3 1200 3,5Ghz / OC:4Ghz | 8GB DDR4 2133Mhz / 16GB 3200Mhz | B450 | GTX 1050
  3. Ryzen 3 1200 3,5Ghz | 16GB 3200Mhz | B450 | GTX 1080 ti
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38 minutes ago, MightyNerdy9 said:

this is the last one , no ? 

 

https://imgur.com/a/HsC60bA

well yes on the website, but that's 6th month, your friend has 9th month version BIOS, assuming later better, the MB has later BIOS already

Note: Users receive notifications after Mentions & Quotes. 

Feel free: To ask any question, no matter what question it is, I will try to answer. I know a lot about PCs but not everything.

current PC:

Ryzen 5 5600 |16GB DDR4 3200Mhz | B450 | GTX 1080 ti [further details on my profile]

PCs I used before:

  1. Pentium G4500 | 4GB/8GB DDR4 2133Mhz | H110 | GTX 1050
  2. Ryzen 3 1200 3,5Ghz / OC:4Ghz | 8GB DDR4 2133Mhz / 16GB 3200Mhz | B450 | GTX 1050
  3. Ryzen 3 1200 3,5Ghz | 16GB 3200Mhz | B450 | GTX 1080 ti
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