Desktop PC randomly Black screening and high fan speeds

[Mozz_Zm]

Basically have no idea at this point so asking for some suggestions or ideas. For some reason for the past 3-4 Weeks, my Desktop PC will randomly just "Black Screen" and have high fan speed but audio still works and people in discord can still hear me and i have to force shut down the PC. 

This all occurred since I did either the 24H2 Update for Windows 11 and/or one the recent Nvidia Driver updates and has been a constant issue. Does not matter if im simply sitting on the desktop doing nothing, watching YouTube or playing a game, it will just randomly do it (at at random times). At times it only occurs once a day or be fine for 2-3 days then occur again or one time it has done it twice in one day. 

 

I have tried multiple things to try and fix this:

• DDU the Nvidia drivers and tried both the current and older drivers
• Rollback option for the 24H2 update had expired (as typical windows does)
• Tried the "sfc /scannow" option
• Tried the re-install update option in Settings > System > recovery
• Checked Windows Event Viewer, found "logi_lamparray_service" was a constant prompt, setup a task schedular to turn this off on boot and even confirmed the service was off each time. Other than that, nothing really listed out of the ordinary even after that fix.
• There was a prompt from a Nvidia crash report when turning back on but only occured once since this all was an issue.
• Updated the BIOS of the motherboard to lastest stable build
• Updated chipset drivers

Some of the above may of fixed it for a few day or not at all but regardless, still an issue. I have seen some other reports online of possibly either a dying GPU or PSU issues but just want a 2nd opinon at this point before attempting to replace anything or going via warranty but of course I know this 24H2 update is.... "Great" so not sure if that is also the culprit too.

 

Specs of PC are as below:

• CPU : AMD Ryzen 9 7900
• GPU : MSI Nvidia GeForce RTX 4080 16GB Suprim X
• MOBO : ASUS STRIX ROG X670E-A Gaming Wi-Fi
• PSU : Corsair RM1000i
• RAM : G Skill Trident Z5 RGB 6000MHz 16GBx4 (64GB)
• BOOT : Gigabyte Aorus 7000s 2TB nVME M.2 Gen 4 SSD
• SSD 2 : Samsung 4TB QVO SSD SATA
• SSD 3 : Samsung 970 Evo Plus 2TB nVME M.2 Gen 3 SSD
• SSD 4 : Kingston KC3000 4TB
• OS : Windows 11 Pro 64-Bit

[Blasty Blosty]

Can you test with a friend's GPU?

[Tridefender]

26 minutes ago, Mozz_Zm said:

Rollback option for the 24H2 update had expired (as typical windows does)

24h2 breaks facial recognition of windows hello module on my PC, vendor drivers are not fixing issue, F U MICROSOFT

[Mozz_Zm]

1 hour ago, Blasty Blosty said:

Can you test with a friend's GPU?

Won't be able to . I think I may have one still laying around but not 100% sure (hence not mentioning it). I will reply if I find it, just trying to see if there is anything else possibly known too.

[Blasty Blosty]

37 minutes ago, Mozz_Zm said:

Won't be able to . I think I may have one still laying around but not 100% sure (hence not mentioning it). I will reply if I find it, just trying to see if there is anything else possibly known too.

Yeah, the best thing to do in this situation is try a new GPU

 

My friend is having this exact problem now with his 2060, and swapping the GPU fixed it

[OddOod]

This happened to me when I had a balky power supply. It was browning out the GPU causing soft errors. Could be that. Next time it happens try the ole' Windows+Ctrl+Shift+B "reset graphics drivers" trick. I've literally never heard of it working, but anything helps. 
 

3 hours ago, Mozz_Zm said:

• Tried the "sfc /scannow" option

Hope you also did `DISM /Online /Cleanup-Image /RestoreHealth`
 

Could also be a borked VBIOS. I once saved a GPU that way, but it's *risky*

If you have a spare drive laying around, I'd definitely recommend trying a clean install on that. It should help determine if it's a software or hardware error
 

[strange13930]

1 hour ago, Mozz_Zm said:

Won't be able to . I think I may have one still laying around but not 100% sure (hence not mentioning it). I will reply if I find it, just trying to see if there is anything else possibly known too.

if you live near a recycling center they might let you look through the electronics for a gpu.

[kitnoman]

Just to put it out there, did the high fan speed ramped up after the black screen or was the fan just as loud? Because if it's the former, is there a chance that the issue is either the monitor or cable(hdmi/dp) and/or try a different dp gpu port. Also does it happen when you are only using igpu? You can try to enable multi display on your bios, so that both igpu and gpu would work. 

Also, if your windows isn't from a clean install and was upgraded from windows 10, I would suggest a clean install. Or install windows 10 altogether. Another is to replace your cmos battery, just in case...

[Mozz_Zm]

11 hours ago, OddOod said:

This happened to me when I had a balky power supply. It was browning out the GPU causing soft errors. Could be that. Next time it happens try the ole' Windows+Ctrl+Shift+B "reset graphics drivers" trick. I've literally never heard of it working, but anything helps. 
 

Hope you also did `DISM /Online /Cleanup-Image /RestoreHealth`
 

Could also be a borked VBIOS. I once saved a GPU that way, but it's *risky*

If you have a spare drive laying around, I'd definitely recommend trying a clean install on that. It should help determine if it's a software or hardware error
 

Honestly, completely forgot about that command, will give that a try too, thanks!! yeah I'm hoping it is not VBIOS, this GPU does have a ones of those switches near the 12VHPWR. and always had it in "silent mode". I do have a Win10 nVME from an old PC i might be able to try too!

[Mozz_Zm]

10 hours ago, kitnoman said:

Just to put it out there, did the high fan speed ramped up after the black screen or was the fan just as loud? Because if it's the former, is there a chance that the issue is either the monitor or cable(hdmi/dp) and/or try a different dp gpu port. Also does it happen when you are only using igpu? You can try to enable multi display on your bios, so that both igpu and gpu would work. 

Also, if your windows isn't from a clean install and was upgraded from windows 10, I would suggest a clean install. Or install windows 10 altogether. Another is to replace your cmos battery, just in case...

fan speeds during normal use, rendering or gaming are the usual norm, once the monitors cut off, the fans jump immediately (so i would assume the cables then from what you advised here then). This is a fresh Win11 install from years ago, originally was a win10 to 11 upgrade on the early days of launch but had issues then, full re-install fresh fixed that in the past for a completely unrelated issue.

[Mozz_Zm]

14 hours ago, Blasty Blosty said:

Yeah, the best thing to do in this situation is try a new GPU

 

My friend is having this exact problem now with his 2060, and swapping the GPU fixed it

So I did find a GTX Titan XP from an old rig, fun and games swapping power cables from the 12VHPWR but it's in, will give this a test and see. Though i've noticed in the Nvidia App that its defaulted to use driver 560.94 from August 20th last year, not 572.70 that i had installed at the time. there is also the just recently released 572.83 so will see if the GPU will take that