Help with M.2 ssd and installing applications

[danyaal29]

Hi all,

 

So essentially, I have added on a 4TB m.2 from Crucial (P3 Plus) to act as a "Games Drive". So the issue is that installing epic game has some issues. It runs normally, but the wizard then gives an error message. Which is attached. I have also attached an image of device manager for my drives. The Samsung evo is my boot drive and the other one should be the Crucial P3 Plus 

Please help me and let me know how I can go about resolving this

Edited February 13 by danyaal29

[Electronics Wizardy]

I'd install the epic games launcher on the C drive then, and put your games on the new SSD.

[danyaal29]

2 minutes ago, Electronics Wizardy said:

I'd install the epic games launcher on the C drive then, and put your games on the new SSD.

Unfortunately, I get the same error, even when installing the epic games launcher on the c drive

[OddOod]

PC Specs?

[danyaal29]

4 minutes ago, OddOod said:

PC Specs?

CPU: Ryzen 9 5950x

RAM: 128GB 3600 MHz
Mobo: Asus ROG Strix x570-E WiFi II
Graphics Card: Asus Tuf 3080

[Sir_Alex]

1 hour ago, danyaal29 said:

Hi all,

 

So essentially, I have added on a 4TB m.2 from Crucial (P3 Plus) to act as a "Games Drive". So the issue is that installing epic game has some issues. It runs normally, but the wizard then gives an error message. Which is attached. I have also attached an image of device manager for my drives. The Samsung evo is my boot drive and the other one should be the Crucial P3 Plus 

Please help me and let me know how I can go about resolving this

For cases like this, you need to go to Event viewer and read the Application log, why it failed.
Has nothing to do with your drives unless its write protected.

[OddOod]

Yup, next step is checking the event viewer to see what error is being thrown

Also do a run of sfc and dism scans

[Kisai]

1 hour ago, danyaal29 said:

Hi all,

 

So essentially, I have added on a 4TB m.2 from Crucial (P3 Plus) to act as a "Games Drive". So the issue is that installing epic game has some issues. It runs normally, but the wizard then gives an error message. Which is attached. I have also attached an image of device manager for my drives. The Samsung evo is my boot drive and the other one should be the Crucial P3 Plus 

Please help me and let me know how I can go about resolving this

Run a benchmark and check that you can actually write to it. The Epic Games Launcher is kind of a POS, but this error message is from the installer itself.

https://www.epicgames.com/help/en-US/c-Category_EpicGamesStore/c-EpicGamesStore_LauncherSupport/i-can-t-install-the-epic-games-launcher-a000084755

 

If you can write to the drive, then uninstall any previous Epic Games Launcher you have, or switch to that Microsoft Store version and see if that one will install. I don't personally like the Microsoft store for anything involving games because stuff gets buried deep into the Windows "appdata" and becomes a huge pain to remove when something does go wrong.

 

The other thing I'd suggest is that if you have an AV product other than Microsoft's, pause it to do the install and see if that works.

[danyaal29]

2 hours ago, Sir_Alex said:

For cases like this, you need to go to Event viewer and read the Application log, why it failed.
Has nothing to do with your drives unless its write protected.

Here are the event logs for the drive. Tbh, I got no clue on what they mean. If it helps the log name for all three are "Microsoft-Windows-Kernel-PnP/Device Configuration"

[danyaal29]

2 hours ago, OddOod said:

Yup, next step is checking the event viewer to see what error is being thrown

Also do a run of sfc and dism scans

 

[Sir_Alex]

24 minutes ago, danyaal29 said:

Snip

Yeah that's not related to installer. You need to run it again, check the recent Windows Logs -> Applications
Usually there's an exclamation point error. Example:


If it's a .msi installer, you can even have it create log file by executing this command.

 

msiexec /i "installer.msi" /l*v "log.log"

 

[danyaal29]

10 minutes ago, Sir_Alex said:

Yeah that's not related to installer. You need to run it again, check the recent Windows Logs -> Applications
Usually there's an exclamation point error. Example:


If it's a .msi installer, you can even have it create log file by executing this command.

 

msiexec /i "installer.msi" /l*v "log.log"

 

unfortunately, I cannot do the cmd. Not sure where I am making the mistake. but the name of the installation file is definately correct, not sure how else I can bring up the error

[Sir_Alex]

43 minutes ago, danyaal29 said:

unfortunately, I cannot do the cmd. Not sure where I am making the mistake. but the name of the installation file is definately correct, not sure how else I can bring up the error

You're in C:\Windows\System32 location.
You need to navigate to your Downloads folder, or whatever location you have it located. It can't see the file.
https://ss64.com/nt/cd.html
Or open terminal in that location right away, hold down shift and right click the folder.