PC randomly freezes but sound continues

[xYorYx]

Hello! Since a few days ago my PC has been having 2 issues that I have done basic troubleshooting of but couldn't fix or find what is causing them. 

 

1] I have a Twitch stream playing in Chrome in the background while playing Destiny 2. The first thing to happen is that the stream freezes (like its paused, not buffering) and I can read the chat in real time but can't interact in any way, clicking anywhere in the browser does nothing and can't click on the Windows task bar too, but the clock and my FanControl app update in real time. The only thing I can do is tab back (I have 1 monitor) into Destiny 2 and it plays perfectly fine, no FPS drop or sound glitches, but only for a few minutes until it freezes too but I can hear the game like its still playing. At this point only a hard reset of the PC works, I can't alt-tab, CTRL-ALT-DEL or anything, complete lockdown. If I have Spotify playing music instead of watching a stream in Chrome the same thing happens.

 

2] When I leave my PC on overnight and move my mouse in the morning to wake up the monitor (PC doesn't go to sleep or hibernate) half of the monitor is black and the rest is really squished, plus it makes a loud buzzing sound. Turning it on and off immediately fixes this and never happens again until the next morning.

 

What I've tried so far (not in this order):

Revert to the previous GPU driver

Use sfc to check for Windows corruption

Update chipset driver

Reinstall Windows while keeping files and apps

Stress test the CPU, RAM and GPU (everything above an hour, no errors found and scores were as expected)

Download and install all Windows updates (even optional ones)

Updated the BIOS to the latest Beta version

 

My PC:

CPU: AMD Ryzen 7 5800X3D
GPU: MSI GeForce RTX 2070 Super Gaming X Trio
RAM: Corsair Vengeance RGB PRO 32GB DDR4 3200 Mhz

Motherboard: MSI B450 Gaming PRO Carbon AC
SSD1: Samsung 970 PRO 512GB
SSD2: Samsung 850 EVO 250GB
HDD: Western Digital Blue 1TB
Case: Zalman Z11 Plus HellFire 1
Monitor: AOC G2460VQ6 24" 1080p 75Hz
Mouse: Logitech G502 Lightspeed
Keyboard: Zuoya GMK87
Headphones: Audio-Technica ATH-M50X

 

Any advice will be highly appreciated, thank you very much!

[Blue4130]

47 minutes ago, xYorYx said:

Hello! Since a few days ago my PC has been having 2 issues that I have done basic troubleshooting of but couldn't fix or find what is causing them. 

 

1] I have a Twitch stream playing in Chrome in the background while playing Destiny 2. The first thing to happen is that the stream freezes (like its paused, not buffering) and I can read the chat in real time but can't interact in any way, clicking anywhere in the browser does nothing and can't click on the Windows task bar too, but the clock and my FanControl app update in real time. The only thing I can do is tab back (I have 1 monitor) into Destiny 2 and it plays perfectly fine, no FPS drop or sound glitches, but only for a few minutes until it freezes too but I can hear the game like its still playing. At this point only a hard reset of the PC works, I can't alt-tab, CTRL-ALT-DEL or anything, complete lockdown. If I have Spotify playing music instead of watching a stream in Chrome the same thing happens.

 

2] When I leave my PC on overnight and move my mouse in the morning to wake up the monitor (PC doesn't go to sleep or hibernate) half of the monitor is black and the rest is really squished, plus it makes a loud buzzing sound. Turning it on and off immediately fixes this and never happens again until the next morning.

 

What I've tried so far (not in this order):

Revert to the previous GPU driver

Use sfc to check for Windows corruption

Update chipset driver

Reinstall Windows while keeping files and apps

Stress test the CPU, RAM and GPU (everything above an hour, no errors found and scores were as expected)

Download and install all Windows updates (even optional ones)

Updated the BIOS to the latest Beta version

 

My PC:

CPU: AMD Ryzen 7 5800X3D
GPU: MSI GeForce RTX 2070 Super Gaming X Trio
RAM: Corsair Vengeance RGB PRO 32GB DDR4 3200 Mhz

Motherboard: MSI B450 Gaming PRO Carbon AC
SSD1: Samsung 970 PRO 512GB
SSD2: Samsung 850 EVO 250GB
HDD: Western Digital Blue 1TB
Case: Zalman Z11 Plus HellFire 1
Monitor: AOC G2460VQ6 24" 1080p 75Hz
Mouse: Logitech G502 Lightspeed
Keyboard: Zuoya GMK87
Headphones: Audio-Technica ATH-M50X

 

Any advice will be highly appreciated, thank you very much!

Check event viewer. Do you have any errors?

[xYorYx]

29 minutes ago, Blue4130 said:

Check event viewer. Do you have any errors?

I did, but I have just bare knowledge how to read it and its mostly just the incorrect shutdown warning from me forcing my PC off.

[Robchil]

3 hours ago, xYorYx said:

I did, but I have just bare knowledge how to read it and its mostly just the incorrect shutdown warning from me forcing my PC off.

so.. you listed everything except the one thing that might be interesting to cause your issue.. 

what PSU are you using? 

I've seen these kind of crashes be caused by PSU, BUT, i've seen ram, cpu and mainboard causing it too.  OR disk drives.. 

i would disconnect everything non essential.. like the extra disks, fan controllers, USB devices. etc. ... just to see it running. 

[xYorYx]

2 hours ago, Robchil said:

so.. you listed everything except the one thing that might be interesting to cause your issue.. 

what PSU are you using? 

I've seen these kind of crashes be caused by PSU, BUT, i've seen ram, cpu and mainboard causing it too.  OR disk drives.. 

i would disconnect everything non essential.. like the extra disks, fan controllers, USB devices. etc. ... just to see it running. 

Oops, its a Thermaltake Litepower 650W. Far from the best but I am yet to afford to upgrade it. While doing the stress testing I used Extreme presets to load everything to 100% and it worked fine, so I don't think its a hardware issue. There is nothing extra plugged in except my headphones, not even a fan controller. The disk drives shows at 100% health in Samsung Magician so I haven't done any additional tests on them.