Troubleshooting notebook can't output 4k 60hz

[Cajurax]

My notebook used to support 4K 60Hz via HDMI, but after recent updates, it now only supports 4K 30Hz. I've already sent it in for warranty service, and they replaced the motherboard, but the issue persists.

 

With Adrenaline software installed, I can only achieve 4K 30Hz and can't create custom resolutions, even with the CRU utility. My HDMI cable is 2.1 certified, and this issue occurs with any 4K 60Hz or 4K 240Hz screen (tested with a Dell AW3225QF and others). Other notebooks with different processors work fine.

 

I have tried several drivers, including older versions, but the problem persists. The notebook works at 4K 60Hz when the Adrenaline software is uninstalled. I have already reinstalled Windows. I have switched to other HDMI cables. I have tested on other screens.

 

Specs:

Model: Vaio Fe15

OS: Windows 11 (x64) 24H2

CPU: AMD Ryzen 7 Mobile 5700U at 4.34GHz

Motherboard: Positivo Tecnologia SA VJFE-AMDBAT55V2 11209564

Chipset: AMD Ryzen SOC / AMD FCH

GPU: AMD Radeon Vega Lucienne 512mb ddr4 (Internal GPU, integrated)

Memory: 32GB DDR4 3200MHz (2x16GB)

Storage: SSD NVMe 512GB

[emosun]

18 minutes ago, Cajurax said:

The notebook works at 4K 60Hz when the Adrenaline software is uninstalled.

then do that , just use the standalone driver for the gpu.

notebook hardware isn't universal and as such has proprietary solutions for each bit of hardware to make it functional. meaning while the notebook probably shipped functional it only took a few software updates from windows to already bork one of the proprietary drivers for the hardware. and since the company is either too incompetent or not caring enough to fix a niche issue it might never get fixed.

[Cajurax]

8 hours ago, emosun said:

then do that , just use the standalone driver for the gpu.

notebook hardware isn't universal and as such has proprietary solutions for each bit of hardware to make it functional. meaning while the notebook probably shipped functional it only took a few software updates from windows to already bork one of the proprietary drivers for the hardware. and since the company is either too incompetent or not caring enough to fix a niche issue it might never get fixed.

Thanks! Everything you mentioned is accurate.

My only concern is that without a driver, issues like slightly higher temperatures might occur. Without the driver, GPU-Z reports the clocks as always being 0MHz, but everything else seems to be fine. For me it's a little bit frustrated to not making it work, it's is a addiction for me, fix things. haha 

[emosun]

18 minutes ago, Cajurax said:

My only concern is that without a driver, issues like slightly higher temperatures might occur. Without the driver, GPU-Z reports the clocks as always being 0MHz, but everything else seems to be fine

i didn't say to have no driver installed i said use the standalone driver