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New NVMe SSD not working in only a specific slot

Go to solution Solved by thesilverderp,

Tldr: motherboard update and specific ssd incompatibility

 

Hoooooly shit this is so stupid.

 

I did everything I could think of, I messed with every bios setting labeled m.2 and even those that werent, I restarted dozens of times, I got out my old computer just to make sure this brand new SSD didnt have a weird issue where it doesnt work in slots that connect directly to the cpu, and I could not get this damn thing to turn on. I was seriously considering swearing off motherboard refurbishers forever, returning this one to get my money back, and buying a new motherboard because this issue seemed so damn unfixable, I was worried it was a part of a huge underlying issue with the cpu connections that was going to cause performance issues well into the future.

 

Turns out, MSI has had a long standing bug with this EXACT motherboard and this EXACT ssd pair that they havent fixed for over a year! 

It was so ridiculous to me that there could be this kind of incompatibility issue that I never googled the two parts names together at the same time when looking for ways to troubleshoot. Jokes on me I guess, because it would have saved me like 5 hours of effort. 

 

I did downgrade my bios to version 7E12v14 from August of 2023 like the reddit post suggests, and it worked immediately, no bios change required at all. This issue has gone unfixed in what seems to be 12 bios patches and close to a year and a half, since it didnt work even in the update made last month!!!


I guess that resolves my issue then. Ill go see if I can find an ssd that actually works in my motherboard then, since I dont think not having any bios updates for the forseeable future just for a slightly faster port is safe, but I would like to use the port if its faster since I did buy it. I also probably wont ever buy an MSI board again if I ever decide to upgrade in the future, so this was a useful lesson I guess.

 

Anyways, thanks everyone for the help!

Specs:

Motherboard: MSI Mag x670e Tomahawk wifi, latest bios from 12/5/2024

SSD: WD_BLACK 2TB SN850X NVMe 2TB with heatsink

Cpu, AMD Ryzen 7800x3d, has the latest update I think

PSU: EVGA SuperNOVA 850G+ Modular 80+Gold Power Supply 120-GP-0850-X1

Second SSD, Intel 670p Series M.2 2280 1TB PCIe NVMe 3.0

 

I was recently made a new pc, but am having a strange issue. I started the build with 2 ssds plugged in, my new SSD in the main M.2 1 slot, and an old SSD that I wanted to copy stuff from in the m.2 2 slot. When I first booted, my old ssd worked fine, but my WD ssd wasn't even detected, not in the bios by the motherboard or in disk manager on windows. I thought the M.2 1 slot was the problem, so I put the intel in the m.2 1, and WD in the M.2 2, but then both were detected. I tried formatting the WD in windows and putting it back in the M.2 1 slot, but still nothing. I have no idea what's wrong with it. I cant see it in the bios, in disk management, its little LED doesn't even light up when plugged into the M.2 1 slot, but it does light in the m.2 2 slot.

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to me it seems like M.2 slot from the CPU supports PCIE 5.0  not 4.0 .. but 3.0 somehow if your 3.0 works there. 

the other 3 slots supports pcie 4.0 nvme's

 

Edit.. sorry it said UP to 5.0 but i've seen board having issues with 4.0 in the CPU driven nvme slot too. i guess it will also depend on what your CPU supports. 

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57 minutes ago, thesilverderp said:

No. There is an AMI Bios that I updated to that is from 12/5/2024.

Pretty sure they mean 5 december 2024,

But that means you've got the latest bios. So that's ok

Edited by leclod

I'm willing to swim against the current.

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1 hour ago, leclod said:

Pretty sure they mean 5 december 2024,

But that means you've got the latest bios. So that's ok

Oh sorry, I see the confusion. This is just a date formatting thing. In america, its month day year, not day month year.

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Im thinking it might be a power delivery issue since the SSD doesnt even turn on in that slot, but the older gen ssd does. I am using a refurbished motherboard, so it does have some broken slash bent pins, but since the seller was trustworthy I thought it would be an okay buy. Could the broken motherboard pins be an issue for only the gen 4 ssd, but not the gen 3 ssd

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Tldr: motherboard update and specific ssd incompatibility

 

Hoooooly shit this is so stupid.

 

I did everything I could think of, I messed with every bios setting labeled m.2 and even those that werent, I restarted dozens of times, I got out my old computer just to make sure this brand new SSD didnt have a weird issue where it doesnt work in slots that connect directly to the cpu, and I could not get this damn thing to turn on. I was seriously considering swearing off motherboard refurbishers forever, returning this one to get my money back, and buying a new motherboard because this issue seemed so damn unfixable, I was worried it was a part of a huge underlying issue with the cpu connections that was going to cause performance issues well into the future.

 

Turns out, MSI has had a long standing bug with this EXACT motherboard and this EXACT ssd pair that they havent fixed for over a year! 

It was so ridiculous to me that there could be this kind of incompatibility issue that I never googled the two parts names together at the same time when looking for ways to troubleshoot. Jokes on me I guess, because it would have saved me like 5 hours of effort. 

 

I did downgrade my bios to version 7E12v14 from August of 2023 like the reddit post suggests, and it worked immediately, no bios change required at all. This issue has gone unfixed in what seems to be 12 bios patches and close to a year and a half, since it didnt work even in the update made last month!!!


I guess that resolves my issue then. Ill go see if I can find an ssd that actually works in my motherboard then, since I dont think not having any bios updates for the forseeable future just for a slightly faster port is safe, but I would like to use the port if its faster since I did buy it. I also probably wont ever buy an MSI board again if I ever decide to upgrade in the future, so this was a useful lesson I guess.

 

Anyways, thanks everyone for the help!

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