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Just recently built this and I have been having this issue where it will randomly lock up (with mostly ctrl alt del working) until I forcefully shut it down. If I try to restart it from doing ctrl alt del then it usually just gets stuck on the restarting screen even if I leave it for minutes. Currently it has D.O.C.P on although it still happens with it off. So far there is no way of actually getting the issue to happen by itself so I have to sit around and wait. Tends to happen more when I use the PC for a couple of hours and actually use it instead of it sitting there on. No bluescreens have ever happened on this system so far. I have uploaded a video of the issue happening. 

 

Here are the specs:

-AMD Ryzen 5500 3.6 GHz
-ASUS B550M-A WIFI II
-Kingston NV2 2TB M.2-2280 PCIe 4.0
-MSI MAG A550BN 550W Power Supply
-G.Skill RipJaws V Series DDR4 32GB 3600MT/s

Here is what I have done so far to fix the issue:

-Installed latest BIOS update

-Reinstalled Windows via Windows Updates (no idea if that does anything better)

-Updated drivers to latest versions

-Tried changing the voltage for the ram from 1.35v to 1.2v (big mistake, no idea how voltage works)

 

(I did end up making a similar post like this although I mistook the issue with the GPU instead, could end up being a ram issue but I cannot confirm)

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disable docp/xmp and lock cpu at 4ghz (multiplier 40) static 1.2v vcore and run a ram stresstest like prime95 largeffts, if this yeilds errors your ram is faulty and youll need to return it

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14 hours ago, Somerandomtechyboi said:

disable docp/xmp and lock cpu at 4ghz (multiplier 40) static 1.2v vcore and run a ram stresstest like prime95 largeffts, if this yeilds errors your ram is faulty and youll need to return it

Here's what I changed just to make sure it is good for you:
Precision Boost Overdrive (Auto -> Disabled)
VDDCR CPU VOLTAGE (Auto -> Manual)
VDDCR CPU Voltage Override (Auto -> 1.2)

D.O.C.P is now disabled
CPU Core Ratio (Auto -> 40.00)

 

I'll try to update you in a couple hours or maybe in a day to see if the problem persists. Also if I may ask but how does overclocking the CPU fix an issue like this?

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2 hours ago, Somerandomperson1 said:

Here's what I changed just to make sure it is good for you:
Precision Boost Overdrive (Auto -> Disabled)
VDDCR CPU VOLTAGE (Auto -> Manual)
VDDCR CPU Voltage Override (Auto -> 1.2)

D.O.C.P is now disabled
CPU Core Ratio (Auto -> 40.00)

 

I'll try to update you in a couple hours or maybe in a day to see if the problem persists. Also if I may ask but how does overclocking the CPU fix an issue like this?

Ok welp it did end up happening again

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3 hours ago, Somerandomperson1 said:

Ok welp it did end up happening again

i think your ram is fucked so yeah rma it get another set

 

6 hours ago, Somerandomperson1 said:

Also if I may ask but how does overclocking the CPU fix an issue like this?

its actually downclocking the cpu relative to what it should be able to hit at those volts probably 4.3-4.4 allcore, just have that gap to make sure the cpu is fully stable as cpu stability is a pretty easy factor to rule out with a conservative setting

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19 hours ago, Somerandomtechyboi said:

i think your ram is fucked so yeah rma it get another set

Ran memtest86 for 4 hours (Wish I did this at night instead) all passed with no errors. I decided to take out a stick to see if the problem persists, I have also decided to reset the bios back to default settings except SVM and Resize Bar

image 1.jpg

image 2.jpg

image.jpg

MemTest86-Report-20250126-120700.html

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4 hours ago, Somerandomperson1 said:

Ran memtest86 for 4 hours (Wish I did this at night instead) all passed with no errors. I decided to take out a stick to see if the problem persists, I have also decided to reset the bios back to default settings except SVM and Resize Bar

image 1.jpg

image 2.jpg

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MemTest86-Report-20250126-120700.html 24.65 kB · 0 downloads

4 hours is abit short though, id consider 12 hours bare minimum but 24 hours basically confirms full stability with an exception for some really high freq overclocks that can be quite volatile due to nearing ram/imc/mobo limit

Spoiler

IMG_20250120_060220.thumb.jpg.e2bae9f4ef4861963691e6d8136bced2.jpgIMG_20250120_060202.thumb.jpg.af89dcb97b9fe41424faed2355536289.jpg

example of which being this ddr3 3200c13 4 stick oc which seems to be at both ram and imc limit last time i checked was at the 101 hour mark (5 days + 7 hous) but away from home atm, maybe not board since theres ddr3 4000+ subs on the socf, equivalent on your setup is either ddr4 4600 if limited by mobo (asus seems to wall at ~4600 on their b550s) or ~5000 if limited by imc since cezzane has a very strong imc and yeah at 2133-2666 with docp off alongside the 3600 xmp you are quite aways off from those

 

for extra things to try cpu set to 3.6ghz instead of 4ghz just to really make sure it isnt the cpu cause who knows if its the cpu as unlikely as that is

 

i was about to just say that the board is basically the only thing thats possibly causing your issue but i did just remember that windows likes to just break itself sometimes so also try a new windows install on a diff drive and if thats fine try your main install, if crash then yeah windows issue, otherwise god knows what the hell is causing this shenanigans

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16 hours ago, Somerandomtechyboi said:

for extra things to try cpu set to 3.6ghz instead of 4ghz just to really make sure it isnt the cpu cause who knows if its the cpu as unlikely as that is

 

i was about to just say that the board is basically the only thing thats possibly causing your issue but i did just remember that windows likes to just break itself sometimes so also try a new windows install on a diff drive and if thats fine try your main install, if crash then yeah windows issue, otherwise god knows what the hell is causing this shenanigans

Now that I think about it, could an external hard drive also cause it to freeze like that? I am bringing this up because the way that my pc freezes was just like my laptop when I had this 1TB hard drive plugged in although it would only happen if I was using a VM that was installed onto the hard drive. Just thought I would bring something else as the culprit because I am really not able to point the finger at the Ram just yet.

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On 1/25/2025 at 7:03 AM, Somerandomtechyboi said:

disable docp/xmp and lock cpu at 4ghz (multiplier 40) static 1.2v vcore and run a ram stresstest like prime95 largeffts, if this yeilds errors your ram is faulty and youll need to return it

... just curious... did op really do this? you said set a multiplier and static vcore, yet...

 

On 1/25/2025 at 9:34 PM, Somerandomperson1 said:

VDDCR CPU VOLTAGE (Auto -> Manual)
VDDCR CPU Voltage Override (Auto -> 1.2)

D.O.C.P is now disabled
CPU Core Ratio (Auto -> 40.00)

 

maybe its just an asus thing but on msi boards an override aint the same as static... 

 

23 hours ago, Somerandomperson1 said:

Ran memtest86 for 4 hours (Wish I did this at night instead) all passed with no errors

and did you even run prime95 at all?

 

in my experience prime95 is really good at crashing a pc with unstable components,  not only RAM but specifically RAM (like 5 minutes and yeah!)  

 

2 hours ago, Somerandomperson1 said:

Now that I think about it, could an external hard drive also cause it to freeze like that

yes. are you using an external hard drive?  

The direction tells you... the direction

-Scott Manley, 2021

 

Softwares used:

Corsair Link (Anime Edition) 

MSI Afterburner 

OpenRGB

Lively Wallpaper 

OBS Studio

Shutter Encoder

Avidemux

FSResizer

Audacity 

VLC

WMP

GIMP

HWiNFO64

Paint

3D Paint

GitHub Desktop 

Superposition 

Prime95

Aida64

GPUZ

CPUZ

Generic Logviewer

 

 

 

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1 hour ago, Mark Kaine said:

maybe its just an asus thing but on msi boards an override aint the same as static... 

I am not sure how overclocking works so I could have probably done it wrong

 

1 hour ago, Mark Kaine said:

and did you even run prime95 at all?

 

in my experience prime95 is really good at crashing a pc with unstable components,  not only RAM but specifically RAM (like 5 minutes and yeah!)  

I am not really used to prime95, decided to run it for a good 30-40 minutes but I am guessing that I am supposed to run it between 12-24 hours? Just let me know if the test proves nothing

 

1 hour ago, Mark Kaine said:

yes. are you using an external hard drive?  

I do, I use a Seagate 1TB One Touch External HDD via USB

 

Screenshot 2025-01-27 174647.png

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4 hours ago, Somerandomperson1 said:

I am not really used to prime95, decided to run it for a good 30-40 minutes but I am guessing that I am supposed to run it between 12-24 hours? Just let me know if the test proves nothing

that was my point if ram or bad overclock it should be really fast (few seconds or minutes) but of course that's only for certain faults and even then you may have to wait much longer.

 

4 hours ago, Somerandomperson1 said:

I do, I use a Seagate 1TB One Touch External HDD via USB

well stop using it. that's how troubleshooting typically goes, change parts, test, and hope you find the cause of the issue. 

 

next step would be to try different RAM.

The direction tells you... the direction

-Scott Manley, 2021

 

Softwares used:

Corsair Link (Anime Edition) 

MSI Afterburner 

OpenRGB

Lively Wallpaper 

OBS Studio

Shutter Encoder

Avidemux

FSResizer

Audacity 

VLC

WMP

GIMP

HWiNFO64

Paint

3D Paint

GitHub Desktop 

Superposition 

Prime95

Aida64

GPUZ

CPUZ

Generic Logviewer

 

 

 

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On 1/27/2025 at 10:14 PM, Mark Kaine said:

well stop using it. that's how troubleshooting typically goes, change parts, test, and hope you find the cause of the issue. 

 

next step would be to try different RAM.

Alright so most likely it is not actually the Ram and instead the hard drive. I had it unplugged for 2 days and didn't see any crashes at all, then plugged it in today and 2 hours later it crashed, unplugged it yet again and have not experienced any crashes again. However, I do not have an explanation since the hard drive seems to be healthy to what I can see so far. Unless I jinx myself and it crashes with it unplugged

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On 1/30/2025 at 10:26 PM, Somerandomperson1 said:

Alright so most likely it is not actually the Ram and instead the hard drive. I had it unplugged for 2 days and didn't see any crashes at all, then plugged it in today and 2 hours later it crashed, unplugged it yet again and have not experienced any crashes again. However, I do not have an explanation since the hard drive seems to be healthy to what I can see so far. Unless I jinx myself and it crashes with it unplugged

I jinxed myself lol, I will prob just try to completely reinstall windows and see if it persists. Might even try Windows 10 and see if its an Windows 11 issue

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