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For the past few weeks, I've been getting random crashes with no error message, just a complete shutdown. Happens while gaming, just messing around in Windows and it has even happened while in the BIOS setup. There are no errors in Event Viewer, I had HWInfo logging for a while until it crashed and it didn't pick up any errors or abnormalities either. Temps are fine and other than this random shutdown the system works fine, no BSODs, slowdowns, dropped frames, or anything like that. I built this thing around November last year and it worked fine for the first few weeks.

  
I set up a camera and took a video of it happening, happens about 15 seconds in: https://youtu.be/-Hcfiq7MTns


This is the parts list:   https://pcpartpicker.com/list/9CNPKq

 

The PC is connected to a UPS  (1500VA/900W) along with the monitor, power draw on the UPS peaks around 690w while gaming and I get no alarms of the system pulling too much power before the crash.

 

Any ideas what might be causing this? I thought faulty RAM so I played with different combinations, but I keep getting the same issue. There doesn’t seem to be a pattern to it either, sometimes I can game for hours without a shutdown, sometimes I get 4 in the span of one hour.

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2 hours ago, FX2000 said:

For the past few weeks, I've been getting random crashes with no error message, just a complete shutdown. Happens while gaming, just messing around in Windows and it has even happened while in the BIOS setup. There are no errors in Event Viewer, I had HWInfo logging for a while until it crashed and it didn't pick up any errors or abnormalities either. Temps are fine and other than this random shutdown the system works fine, no BSODs, slowdowns, dropped frames, or anything like that. I built this thing around November last year and it worked fine for the first few weeks.

  
I set up a camera and took a video of it happening, happens about 15 seconds in: https://youtu.be/-Hcfiq7MTns


This is the parts list:   https://pcpartpicker.com/list/9CNPKq

 

The PC is connected to a UPS  (1500VA/900W) along with the monitor, power draw on the UPS peaks around 690w while gaming and I get no alarms of the system pulling too much power before the crash.

 

Any ideas what might be causing this? I thought faulty RAM so I played with different combinations, but I keep getting the same issue. There doesn’t seem to be a pattern to it either, sometimes I can game for hours without a shutdown, sometimes I get 4 in the span of one hour.

Seems to be a power issue, GPU transient spikes. Can you try without the UPS?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

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Try reseating your CPU and cooler. Might help, might not.

Purify your Windows 10/11, don't give Microsoft anything that you don't want to share.

https://drive.google.com/open?id=1ZwVs9zrM493rjD42E2Pf0YcOkaW92ZUo

Tips for folding on laptop:

Lazy man wants upgrades from the sky.

https://stats.foldingathome.org/donor/Spakes

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12 hours ago, FX2000 said:

Any ideas what might be causing this?

This does not look like the UPS because when the computer crashes, the AIO did not go black.

Did you check if your PSU has more than one power rail for the 12V ? Maybe you plugged all your 12V connectors on one rail and that rail overloads when your GPU experiences a power spike.

The solution is simply to balance the power draw between the rails.

If you don't know how power rails work, think of it as having two (or more) power supplies inside the same box. One can overload while the other one is underutilized.

Hope that helps.

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oh.. fun times.. 

crashes like these are the worst to troubleshoot... but maybe not hard to solve. 

let's take it from the beginning. did anything change just before it crashed the first time?

next is.. it happens in bios too..  soo.. i would disconnect everything not essential. and check if it still happens. 

i've seen bad USB devices, sata disks, fancy fan controllers cause issues. 

if it still happens, i would remove all ram sticks and test each in the socket your mainboard manual say should be populated first. 

reduce speed on the too. like turning off xmp. 

there is no real powerdraw in bios so i would assume it's a cpu or mainboard issue if it still happens after this, with each memory stick. 

 

PS: since in bios.. remove the nvme drives too.. i've seen some cause issues too. 

 

if it stops happening at some stage..  you need to know what you changed.. if it was all the devices or the drives.. test with each.. anything can go bad. 

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