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Name of Brand:

Shokz

 

 

Description of your issue:

I have used products from them since long before they dropped the Aftershokz name. I currently have three of their current or close-to-current generation products here, collecting dust. For a while they were they only real contender in traffic-safe headphones and that was, and is, alpha and omega for me. I have stopped using them since Bose came out with their open headphones which did in one generation what Shokz failed and fails to do for over a decade.

 

My issues are many. One headset I had melted due to the magnetic charge connector not having safety features. One had the speaker of the bone conduction headphone get loose inside the housing. One has a blown speaker since the "Pro" bass element really does not work properly. My OpenFit 1 has Sugru on it to fix the "bendy" part not being as bendy as it should, and I had to stop using it since it does not work with winter hats due to touch controls that cannot be disabled and trigger at random.

 

Have you tried solving your issue through the brand's customer support channel? If so, what was the result?

 

Many times. It's a collection of generic responses and in some cases ones that did not even read the original issue. They also never really fix issues like buggy touch controls as they're one of those companies that just spam release new products so often older ones get left behind. I've never had a headset be replaced, or possibly even ever spoken with a human from the level of baffling irrelevance in their responses. I was just locked into buying new ones for a decade until there were real competitors.

 

What would an ideal resolution of your issue look like?

 

I don't think this is a company worth dealing with. The CS is not up to par and their mentality of never supporting products but just creating new ones is abysmal.

 

 

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https://linustechtips.com/topic/1596295-long-term-negative-experiences-with-shokz/
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