My friends PC keeps Shutting Down

[Juno_]

My friend pc Shuts off whenever hes playing a Resource Intsensive game but when it turns off his ram is still always still glowing with RAMs RGB
I assumed it has to be the PSU and the spike in Voltage or Wattage tripping it but I dont think it can be the PSU if the RAMs RGB still glows right?
can the RAMs RGB stay glowing for a bit after or?

Heres his Specs:

RAM: Corsair Vengeance 2x8gb 3200Mhz CL15

Mobo: A320M-A PRO 

GPU: GeForce RTX 2060

CPU: Ryzen 5 2600

He cant check his PSU but He remembers its 750W PSU 
if anyone can help please do







 

[Hinjima]

3 minutes ago, Juno_ said:

My friend pc Shuts off whenever hes playing a Resource Intsensive game but when it turns off his ram is still always still glowing with RAMs RGB
I assumed it has to be the PSU and the spike in Voltage or Wattage tripping it but I dont think it can be the PSU if the RAMs RGB still glows right?
can the RAMs RGB stay glowing for a bit after or?

Heres his Specs:

RAM: Corsair Vengeance 2x8gb 3200Mhz CL15

Mobo: A320M-A PRO 

GPU: GeForce RTX 2060

CPU: Ryzen 5 2600

He cant check his PSU but He remembers its 750W PSU 
if anyone can help please do







 

Knowing the PSU would really help.

Why can't he check the PSU?

 

Yes, RGB can still be on the RAM even if the system crashes.

[Juno_]

1 hour ago, Hinjima said:

Knowing the PSU would really help.

Why can't he check the PSU?

 

Yes, RGB can still be on the RAM even if the system crashes.

Ill ask him again to check PSU but yeah never knew that the RAMs RGB can stay on

[howdoudoaspace]

1 hour ago, Juno_ said:

My friend pc Shuts off whenever hes playing a Resource Intsensive game but when it turns off his ram is still always still glowing with RAMs RGB
I assumed it has to be the PSU and the spike in Voltage or Wattage tripping it but I dont think it can be the PSU if the RAMs RGB still glows right?
can the RAMs RGB stay glowing for a bit after or?

Heres his Specs:

RAM: Corsair Vengeance 2x8gb 3200Mhz CL15

Mobo: A320M-A PRO 

GPU: GeForce RTX 2060

CPU: Ryzen 5 2600

He cant check his PSU but He remembers its 750W PSU 
if anyone can help please do







 

My first instinct here is the PSU. 750W seems like it should be enough for that system but without knowing exactly what brand/model it is it’s hard to know. Because not all PSUs are created equal, a 750W power supply might fail under high load if it’s lower quality etc.

 

EDIT: depending on how old the PSU is, it could also explain this point of failure. Just because it’s a sufficient power supply wattage rating doesn’t mean the power supply is sufficient (could be damaged, worn down, or poorly manufactured)

As stated by other replies, yes RGB can stay illuminated on a crash.

 

Again, knowing the exact PSU would help a lot to troubleshoot this.

Edited January 11 by howdoudoaspace
Clarified other reasons for possible failure

[Mark Kaine]

5 hours ago, Juno_ said:

Ill ask him again to check PSU but yeah never knew that the RAMs RGB can stay on

yeah that seems to confuse people a lot... either way from description its actually the RAM, psu would likely completely shut down the pc... but it just seems "stuck" which is typical for RAM issues. 

 

reset CMOS, do not change any BIOS settings,  ie. RAM runs at default speeds (2666mhz or whatever) because the problem is a lot of older Ryzens have issues with RAM speeds above 2933mhz.