PC Crashes and reboots in both Windows and Linux

[kji613]

Hello there, so I've been having trouble for a while now ever since I upgraded my CPU. I swapped out the motherboard since then and I have the same issues. On Windows 10, no matter if I was gaming or browsing the internet, I would get a green screen, a loud buzzing sound and my PC would reboot. I did everything I could, temperatures were fine, RAM was okay, updated BIOS, did stress tests, nothing seemed to be wrong. So I assumed it was Windows and switched to Bazzite. I bought a new NVME drive and dual booted. Installed Windows in the new one and Linux in the old one (Crucial MX500). And today the same crash happened in Linux. Black screen, way less loud buzzing sound and reboot. So far no crashes on Windows and since I installed both I used the Windows partition a couple of hours more. I did test the Crucial drive but as far as I'm aware there are no errors. I will post a picture of the results but I think they're fine. And I did update its firmware but it did not help. Are there any tools, specifically on linux that can help me figure out the cause? I'm a noob there so no clue what to do. Windows didn't even generate a crash dump and was pretty useless with the info given.

Specs: Asus TUF B550 Wifi II

16GB TridentZ RGB RAM

Ryzen 5 5500

Radeon 5600XT

Evga 650W Gold

 

[Sawa Takahashi]

Do you have problems with electricity where you live ?

The buzzing sound can be indicative of a PSU going into protection mode.

If your electricity is stable enough (a UPS is still a good investment) you can try testing with another PSU.

Good luck !

[kji613]

1 minute ago, Sawa Takahashi said:

Do you have problems with electricity where you live ?

The buzzing sound can be indicative of a PSU going into protection mode.

If your electricity is stable enough (a UPS is still a good investment) you can try testing with another PSU.

Good luck !

No, usually electricity is fine. And yes the PC is plugged to a UPS, forgot to add that. I had a Ryzen 5 1600 before, surely to a 5500 it's not that much of a power difference? I assumed 650W were just fine for both. Because problems started when I did the upgrade. Maybe it's an unlucky coincidence, idk. I don't have a spare PSU but I might have to get a new one. 

[Potatoes2241]

One small clarification - that buzzing sound is made by the speakers/headphones or by something inside the case? If the latter then you'd probably want to stop powering on your PC until you get your hands on a new PSU, otherwise no guarantees it won't fry your hardware. 650W should be plenty for the build but PSU may just fail sometimes. If it's the former then it may be just some kind of a system crash which is still bad but not fry-your-system kind of bad.

 

Inspect the insides carefully. Check all the PSU wires, make sure they are not badly bent or pinched anywhere, re-seat the plugs. Inspect your mobo - make sure nothing is shorting the contacts on it both on top and bottom, check for visibly blown caps or other components. Then re-seat all of your components - CPU, GPU, RAM, SSD, make sure the slots are not obstructed and CPU pins are fine. RAM testing might also be a good idea, look up the guides and keep in mind it may take a while to test it AFAIK. And try running with a single stick of RAM.

 

Edit: on trying a new PSU, apart from obvious options like borrowing one from a friend/relative I think you can always get away with ordering a new one, testing and returning it for a full refund. Depending on the customer protection laws in your country it should not be a hassle, just make sure not to damage the thing and be real careful with the packaging. And check the return policy with the store. If it works fine then hey you got yourself a new PSU and a working PC, if it is still borked then return it on grounds of "PC no worky" and continue troubleshooting.

[Sawa Takahashi]

11 hours ago, kji613 said:

I don't have a spare PSU but I might have to get a new one. 

You can probably buy one and return it within a few days (just ask before buying to make sure).

12 hours ago, kji613 said:

I had a Ryzen 5 1600 before, surely to a 5500 it's not that much of a power difference?

 Right. Their TDP is both 65W each.

12 hours ago, kji613 said:

Because problems started when I did the upgrade. Maybe it's an unlucky coincidence, idk.

This is always a possibility.

When upgrading did you make a BIOS upgrade and a CMOS clear ? This may be a thing to check.

[kji613]

13 hours ago, Potatoes2241 said:

One small clarification - that buzzing sound is made by the speakers/headphones or by something inside the case? If the latter then you'd probably want to stop powering on your PC until you get your hands on a new PSU, otherwise no guarantees it won't fry your hardware. 650W should be plenty for the build but PSU may just fail sometimes. If it's the former then it may be just some kind of a system crash which is still bad but not fry-your-system kind of bad.

 

Inspect the insides carefully. Check all the PSU wires, make sure they are not badly bent or pinched anywhere, re-seat the plugs. Inspect your mobo - make sure nothing is shorting the contacts on it both on top and bottom, check for visibly blown caps or other components. Then re-seat all of your components - CPU, GPU, RAM, SSD, make sure the slots are not obstructed and CPU pins are fine. RAM testing might also be a good idea, look up the guides and keep in mind it may take a while to test it AFAIK. And try running with a single stick of RAM.

 

Edit: on trying a new PSU, apart from obvious options like borrowing one from a friend/relative I think you can always get away with ordering a new one, testing and returning it for a full refund. Depending on the customer protection laws in your country it should not be a hassle, just make sure not to damage the thing and be real careful with the packaging. And check the return policy with the store. If it works fine then hey you got yourself a new PSU and a working PC, if it is still borked then return it on grounds of "PC no worky" and continue troubleshooting.

It's coming from my headphones for sure. Considering it crashed in Windows and LInux at this point I have to assume it's some sort of hardware failure or something shorting like you said. As for RAM I already ran memtest mutiple times so I think those are fine for now. I will have to take a look inside the case I guess. Thanks

[kji613]

6 hours ago, Sawa Takahashi said:

You can probably buy one and return it within a few days (just ask before buying to make sure).

 Right. Their TDP is both 65W each.

This is always a possibility.

When upgrading did you make a BIOS upgrade and a CMOS clear ? This may be a thing to check.

On the old mobo I changed the CMOS battery because time wasn't syncing anymore. That fixed it but crashes kept happening. BIOS was always updated ever since the problems began but nothing changed

[Sawa Takahashi]

1 hour ago, kji613 said:

On the old mobo I changed the CMOS battery because time wasn't syncing anymore. That fixed it but crashes kept happening. BIOS was always updated ever since the problems began but nothing changed

Well, if it is a hardware failure and not the PSU, I think you should look into a new motherboard. AM4 are selling for cheaper than they ever were since many stores are clearing inventory and xmas is coming.

[E-waste]

On 12/4/2024 at 4:55 PM, kji613 said:

It's coming from my headphones for sure. Considering it crashed in Windows and LInux at this point I have to assume it's some sort of hardware failure

Where are the headphones plugged in?  The front audio ports, or the main ones built directly into the board?

 

Try completely disconnecting all front panel usb and audio cables inside the motherboard and report the status.