BSODs on Lenovo Slim 7 ProX

[ThisLightMan]

Hi everyone, I've had my Slim 7 ProX laptop for about a year and a half now and I've just now gotten time to try to troubleshoot this issue I am having. Within a month or so of having the laptop, I started noticing these BSODs. The computer will hang for a couple of minutes and then BSOD. It isn't a normal BSOD though, there are a lot of random artifacts (I've attached a photo of the BSOD). Here is the information provided by BugCheck in EventViewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80511d05330, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e39818e4-15a0-4783-8016-b4852df59fa0.

These BSODs occur approximately twice a month. I used BlueScreenView and the only driver/address it points to is ntoskrnl.exe+41bf10. After doing some research, I saw that it may be related to memory. I ran a Memory Diagnostic test (the one built into Windows) and it didn't find any issues, but I can also run MemTest if that would be beneficial. Unfortunately, the memory is soldered on this laptop so I can't just remove sticks to test. If anyone could provide advice on how to troubleshoot from here, I would really appreciate it. Thanks!

[Zenny232323]

8 minutes ago, ThisLightMan said:

Hi everyone, I've had my Slim 7 ProX laptop for about a year and a half now and I've just now gotten time to try to troubleshoot this issue I am having. Within a month or so of having the laptop, I started noticing these BSODs. The computer will hang for a couple of minutes and then BSOD. It isn't a normal BSOD though, there are a lot of random artifacts (I've attached a photo of the BSOD). Here is the information provided by BugCheck in EventViewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80511d05330, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e39818e4-15a0-4783-8016-b4852df59fa0.

These BSODs occur approximately twice a month. I used BlueScreenView and the only driver/address it points to is ntoskrnl.exe+41bf10. After doing some research, I saw that it may be related to memory. I ran a Memory Diagnostic test (the one built into Windows) and it didn't find any issues, but I can also run MemTest if that would be beneficial. Unfortunately, the memory is soldered on this laptop so I can't just remove sticks to test. If anyone could provide advice on how to troubleshoot from here, I would really appreciate it. Thanks!

Looks like a GPU related issue. 
Also someone reported it could be a drivers problem. Have you updated them recently?

[ThisLightMan]

Just now, Zenny232323 said:

Looks like a GPU related issue. 
Also someone reported it could be a drivers problem. Have you updated them recently?

Hi, thanks for the reply. I have updated the drivers for both the AMD CPU (and integrated graphics) as well as the NDIVIDA GPU (3050 mobile). I haven't done a complete removal/reinstall of drivers though, would that be worth trying? Also, is there a reason why the BugCheck/dump file wouldn't be showing the actual driver that caused the BSOD? If I was able to known which GPU is causing the issue, that would help a lot.

[Zenny232323]

4 minutes ago, ThisLightMan said:

Also, is there a reason why the BugCheck/dump file wouldn't be showing the actual driver that caused the BSOD?

It should. Why not send it here?

 

5 minutes ago, ThisLightMan said:

would that be worth trying?

Possibly.

[ThisLightMan]

5 minutes ago, Zenny232323 said:

It should. Why not send it here?

 

Possibly.

I tried to upload them to the forum directly but it wouldn't let me, so here's a Google drive link: https://drive.google.com/drive/folders/1ag9FnrLQA5CEA2v-sLBTvK0qDWQtHkUr?usp=sharing. I uploaded one from today as well as an older one. Thanks for the help!

[ThisLightMan]

For now, I think I will try disabling the NVIDIA GPU and see if I encounter any BSODs. It would still be extremely helpful if someone could analyze my Minidump file(s) and let me know what kind of issue they point towards. Thanks!

 

Edit: Unfortunately it crashed again. I also found out that it must be related to the AMD GPU (I used WhoCrashed and it showed the driver causing the error as being "amdppm+0x15b7"). Is there any chance that this is related to a bad Windows installation? Possibly unrelated but maybe useful information: I've never been able to update Windows on this laptop. It's currently running 21H2 (2/2023). Every time it tries to update it says "something didn't go as planned." I tried to reset my Windows installation this evening and it went through the process and when Windows booted back up, it said "There was a problem resetting your PC, no changes were made." At this point, I'm thinking maybe I just need to back up everything and try a fresh Windows installation. Any thoughts?

[BetteBalterZen]

Since you have a Lenovo, download Lenovo System Update, and let it update everything it can. When done, do a RAM test, such as MemTest86. 

[ThisLightMan]

On 12/4/2024 at 1:45 AM, BetteBalterZen said:

Since you have a Lenovo, download Lenovo System Update, and let it update everything it can. When done, do a RAM test, such as MemTest86. 

Thanks for the reply! I went ahead and downloaded and ran Lenovo System Update. Turns out the only update available was for audio (Dolby) which didn't change anything. I ran 2 passes of MemTest86 and there were 0 errors. I was thinking possibly the issue could be related to thermals, but I did a Cinebench test and the computer never crashed. The CPU did get up to 101°C, but I believe that's not unusual for these thin-and-light type laptops in performance mode. At this point I'm thinking maybe a full Windows reinstall? I find it weird that Windows has never been able to update since I got the machine. But it also seems like something more closely related to the AMD CPU, because that's what the minidump files show. Interesting find: it crashed again today but it was the first time I've ever seen a "normal" blue screen without the artifacts shown in the original post; not sure that really matters, but I did find that interesting. Any further advice or suggested troubleshooting steps would be greatly appreciated!

[BetteBalterZen]

8 hours ago, ThisLightMan said:

Thanks for the reply! I went ahead and downloaded and ran Lenovo System Update. Turns out the only update available was for audio (Dolby) which didn't change anything. I ran 2 passes of MemTest86 and there were 0 errors. I was thinking possibly the issue could be related to thermals, but I did a Cinebench test and the computer never crashed. The CPU did get up to 101°C, but I believe that's not unusual for these thin-and-light type laptops in performance mode. At this point I'm thinking maybe a full Windows reinstall? I find it weird that Windows has never been able to update since I got the machine. But it also seems like something more closely related to the AMD CPU, because that's what the minidump files show. Interesting find: it crashed again today but it was the first time I've ever seen a "normal" blue screen without the artifacts shown in the original post; not sure that really matters, but I did find that interesting. Any further advice or suggested troubleshooting steps would be greatly appreciated!

101 is really high though, I would have thought thermal throttle should have kept it lower. But in normal day usage, I guess you won't have thermal issues. 

Yeah I think a format and reinstall is in order at this point  And when inside Windows again, run the System Update again