BSODs on Lenovo Slim 7 ProX

[ThisLightMan]

Hi everyone, I've had my Slim 7 ProX laptop for about a year and a half now and I've just now gotten time to try to troubleshoot this issue I am having. Within a month or so of having the laptop, I started noticing these BSODs. The computer will hang for a couple of minutes and then BSOD. It isn't a normal BSOD though, there are a lot of random artifacts (I've attached a photo of the BSOD). Here is the information provided by BugCheck in EventViewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80511d05330, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e39818e4-15a0-4783-8016-b4852df59fa0.

These BSODs occur approximately twice a month. I used BlueScreenView and the only driver/address it points to is ntoskrnl.exe+41bf10. After doing some research, I saw that it may be related to memory. I ran a Memory Diagnostic test (the one built into Windows) and it didn't find any issues, but I can also run MemTest if that would be beneficial. Unfortunately, the memory is soldered on this laptop so I can't just remove sticks to test. If anyone could provide advice on how to troubleshoot from here, I would really appreciate it. Thanks!

[Zenny232323]

8 minutes ago, ThisLightMan said:

Hi everyone, I've had my Slim 7 ProX laptop for about a year and a half now and I've just now gotten time to try to troubleshoot this issue I am having. Within a month or so of having the laptop, I started noticing these BSODs. The computer will hang for a couple of minutes and then BSOD. It isn't a normal BSOD though, there are a lot of random artifacts (I've attached a photo of the BSOD). Here is the information provided by BugCheck in EventViewer:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff80511d05330, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e39818e4-15a0-4783-8016-b4852df59fa0.

These BSODs occur approximately twice a month. I used BlueScreenView and the only driver/address it points to is ntoskrnl.exe+41bf10. After doing some research, I saw that it may be related to memory. I ran a Memory Diagnostic test (the one built into Windows) and it didn't find any issues, but I can also run MemTest if that would be beneficial. Unfortunately, the memory is soldered on this laptop so I can't just remove sticks to test. If anyone could provide advice on how to troubleshoot from here, I would really appreciate it. Thanks!

Looks like a GPU related issue. 
Also someone reported it could be a drivers problem. Have you updated them recently?

[ThisLightMan]

Just now, Zenny232323 said:

Looks like a GPU related issue. 
Also someone reported it could be a drivers problem. Have you updated them recently?

Hi, thanks for the reply. I have updated the drivers for both the AMD CPU (and integrated graphics) as well as the NDIVIDA GPU (3050 mobile). I haven't done a complete removal/reinstall of drivers though, would that be worth trying? Also, is there a reason why the BugCheck/dump file wouldn't be showing the actual driver that caused the BSOD? If I was able to known which GPU is causing the issue, that would help a lot.

[Zenny232323]

4 minutes ago, ThisLightMan said:

Also, is there a reason why the BugCheck/dump file wouldn't be showing the actual driver that caused the BSOD?

It should. Why not send it here?

 

5 minutes ago, ThisLightMan said:

would that be worth trying?

Possibly.

[ThisLightMan]

5 minutes ago, Zenny232323 said:

It should. Why not send it here?

 

Possibly.

I tried to upload them to the forum directly but it wouldn't let me, so here's a Google drive link: https://drive.google.com/drive/folders/1ag9FnrLQA5CEA2v-sLBTvK0qDWQtHkUr?usp=sharing. I uploaded one from today as well as an older one. Thanks for the help!

[ThisLightMan]

For now, I think I will try disabling the NVIDIA GPU and see if I encounter any BSODs. It would still be extremely helpful if someone could analyze my Minidump file(s) and let me know what kind of issue they point towards. Thanks!

 

Edit: Unfortunately it crashed again. I also found out that it must be related to the AMD GPU (I used WhoCrashed and it showed the driver causing the error as being "amdppm+0x15b7"). Is there any chance that this is related to a bad Windows installation? Possibly unrelated but maybe useful information: I've never been able to update Windows on this laptop. It's currently running 21H2 (2/2023). Every time it tries to update it says "something didn't go as planned." I tried to reset my Windows installation this evening and it went through the process and when Windows booted back up, it said "There was a problem resetting your PC, no changes were made." At this point, I'm thinking maybe I just need to back up everything and try a fresh Windows installation. Any thoughts?

[BetteBalterZen]

Since you have a Lenovo, download Lenovo System Update, and let it update everything it can. When done, do a RAM test, such as MemTest86. 

[ThisLightMan]

On 12/4/2024 at 1:45 AM, BetteBalterZen said:

Since you have a Lenovo, download Lenovo System Update, and let it update everything it can. When done, do a RAM test, such as MemTest86. 

Thanks for the reply! I went ahead and downloaded and ran Lenovo System Update. Turns out the only update available was for audio (Dolby) which didn't change anything. I ran 2 passes of MemTest86 and there were 0 errors. I was thinking possibly the issue could be related to thermals, but I did a Cinebench test and the computer never crashed. The CPU did get up to 101°C, but I believe that's not unusual for these thin-and-light type laptops in performance mode. At this point I'm thinking maybe a full Windows reinstall? I find it weird that Windows has never been able to update since I got the machine. But it also seems like something more closely related to the AMD CPU, because that's what the minidump files show. Interesting find: it crashed again today but it was the first time I've ever seen a "normal" blue screen without the artifacts shown in the original post; not sure that really matters, but I did find that interesting. Any further advice or suggested troubleshooting steps would be greatly appreciated!

[BetteBalterZen]

8 hours ago, ThisLightMan said:

Thanks for the reply! I went ahead and downloaded and ran Lenovo System Update. Turns out the only update available was for audio (Dolby) which didn't change anything. I ran 2 passes of MemTest86 and there were 0 errors. I was thinking possibly the issue could be related to thermals, but I did a Cinebench test and the computer never crashed. The CPU did get up to 101°C, but I believe that's not unusual for these thin-and-light type laptops in performance mode. At this point I'm thinking maybe a full Windows reinstall? I find it weird that Windows has never been able to update since I got the machine. But it also seems like something more closely related to the AMD CPU, because that's what the minidump files show. Interesting find: it crashed again today but it was the first time I've ever seen a "normal" blue screen without the artifacts shown in the original post; not sure that really matters, but I did find that interesting. Any further advice or suggested troubleshooting steps would be greatly appreciated!

101 is really high though, I would have thought thermal throttle should have kept it lower. But in normal day usage, I guess you won't have thermal issues. 

Yeah I think a format and reinstall is in order at this point  And when inside Windows again, run the System Update again

[disco28]

I have the same issue, 30+ BSOD since buying laptop 2 years ago. I also disabled 3050 discreet GPU in bios, its not Nvidia related.

It appears to be a driver issue from the AMD iGPU or possible the Windows HID v2 advanced guestures trackpad driver.

 

I have had three new motherboards from lenovo, reimaged the laptop 3 times, switched the wifi card, tried all adrenaline, microsoft and lenovo updates from late two years.

 

I send every minidump to AMD using their bug report tool.

 

So far nothing has fixed it.

[JSZ17]

Hey I'm also having this problem for the past few months as well. It seems to be something for the iGPU for me as after freezing the screen turns white, and then the laptop restarts with no bsod. Sometimes it shows the artifact BSOD as well. It’s really disrupting my work as the laptop does this completely randomly with no warning and I can't get anyone from Lenovo to help me figure this out. I've also tried many things, including swapping the wifi card, reinstalling windows, replacing the SSD, and also disabling the integrated trackpad entirely (since I use a mouse anyways) and it still continues to randomly freeze and crash.

 

I really don't know if there is any point pushing on with this and I am very close to just buying a new laptop entirely