pcgonightnight I'm at my witts end! Pc Just shuts off

[McLuvinyerma]

EDIT: TLDR: Learning how to shorten stuff

 

Specs for everything below

 

 

 

1st PC Shut off while gaming, tried every thing under the sun or that i could find on google. Bios flash, Current Bios and all older version of them(rollback) Memtest one each ram stick. Nothing worked.

 

Bought a new pc. Everything brand new(all components and even the case) except the monitors and keyboard. those 2 things have been ruled out, they work just fine. Same issue, pc just shuts off while gaming. Did all the same tests as the old pc. memtest bios etc: Nothing worked.

 

-McLuvinyerma

 

Specs of the first PC:

 

Motherboard: MSI MEG X570 GODLIKE (Wi-Fi) (AMD X570 Chipset) (Up to 4x PCI-E Devices)
Processor: AMD Ryzen 9 5900X CPU 12 Cores, 24 Threads,  Max. Boost Clock up  to 4.8 GHz, Base Clock 3.7 Ghz.
Processor Cooler: NZXT Kraken X 360mm Liquid Cooler with RGB
Graphics Card: Gigabyte GeForce RTX  4090
System Memory: 128GB(he used it, i promise lol) DDR4 3200MHz Corsair Dominator Platinum RGB (Extreme-Performance)
Power Supply: 1600W EVGA Supernova 1600 (80 Plus Gold)
Storage Set 1: 1x SSD M.2 (2TB Samsung 970 EVO) (NVM Express)
Storage Set 2: 1x SSD (2TB Samsung 860 EVO)
Storage Set 3: 1x SSD (2TB Samsung 860 EVO)

Stream Deck and blue yeti mic.

 

 

New Pc Specs: See Photo, i dont want to type all that out. Please don't make type all that out. The SSD's were taken out. The only one in it right now is a Western Digital 2TB WD Blue SA510 SSD(He has a GoXlr Plugged in as well)

 

 

Proof of track ball mouse

 

Even the dog is tired of all this nonsense

Edited November 12 by McLuvinyerma
Made it shorter

[McLuvinyerma]

P.P.S. His OS is WIndows 11 on both pc's.  Also, the first PC is a moot point, it's already in its new home(right behind him until he shoves it in closet for awhile)

[TatamiMatt]

Does he have a new power supply?

 

What are his temps like?

[DoctorNick]

32 minutes ago, TatamiMatt said:

Does he have a new power supply?

 

What are his temps like?

I agree. If this is at idle, then on load its very hot: 

 

Might wanna test with cinebench (go to advance mode and do a throttle test) Then use HWinfo64 in sensors only mode (prompt at program startup, toggle sensors only). Let it run for 10 min and see what temps you are getting or if its shutting down, you check temps!

[PDifolco]

PC shutting off is either thermal safety if the CPU gets too hot, or else electrical power issue, either from the CPU (power spike too high) or the board (short or defect somewhere). Test that in turn

It's usually rather the board (or something on it) than the PSU

 

[Sawa Takahashi]

7 hours ago, McLuvinyerma said:

Even the dog is tired of all this nonsense

Even jokes can be useful.

Dog hair can get into a PC and require more frequent cleaning. Be sure to clean the PC's insides. It helps with thermals and subsequent cleanings.

[Mark Kaine]

dude i get it sometimes its fun to write an essay but can you give us a tldr? imo if you need to write that much its usually hopeless... so parts, and when / how / how often do the shutdowns occur?

 

every pc ever or only two of them?

 

 

ps: is XMP on or off?

 

 

edit: POWER SUPPLY??? (the one important thing lol...)

[Mark Kaine]

5 hours ago, PDifolco said:

PC shutting off is either thermal safety if the CPU gets too hot, or else electrical power issue, either from the CPU (power spike too high) or the board (short or defect somewhere). Test that in turn

It's usually rather the board (or something on it) than the PSU

 

FWIW my pc used to semi regularly literally just shut off (once or twice a day) always in idle when i had a so called "700w bequiet straight power".... replaced it with a 650w corsair rmi, no issues since... 

 

ps: im pretty sure it was power spikes, but why in idle, I'll never know...

[PDifolco]

5 minutes ago, Mark Kaine said:

FWIW my pc used to semi regularly literally just shut off (once or twice a day) always in idle when i had a so called "700w bequiet straight power".... replaced it with a 650w corsair rmi, no issues since... 

 

ps: im pretty sure it was power spikes, but why in idle, I'll never know...

Weird

Fan ramp up on the 5V rail maybe ?

[Mark Kaine]

39 minutes ago, Sawa Takahashi said:

Even jokes can be useful.

Dog hair can get into a PC and require more frequent cleaning. Be sure to clean the PC's insides. It helps with thermals and subsequent cleanings.

stop blaming the dog!

[Mark Kaine]

2 minutes ago, PDifolco said:

Weird

Fan ramp up on the 5V rail maybe ?

no fan ramp up, but several weird clicking noises from the psu... hence i was pretty sure it was the psu, and yep... it was.

 

overzealous "safety regulations" i guess... (or just a shitty relay who knows) 

[PDifolco]

1 minute ago, Mark Kaine said:

no fan ramp up, but several weird clicking noises from the psu... hence i was pretty sure it was the psu, and yep... it was.

 

overzealous "safety regulations" i guess... (or just a shitty relay who knows) 

It happens, for sure

But I've seen so many people blaming their PSU first for any issue, and 99% of the time it isn't the PSU 

[Mark Kaine]

5 minutes ago, PDifolco said:

It happens, for sure

But I've seen so many people blaming their PSU first for any issue, and 99% of the time it isn't the PSU 

yeah it could have been ram... but then why the clicking... it clicked a lot tbh, but it was a distinctive clicking before shutdown  ... the thing is neither my 500w bequiet pure power nor the corsair rmi make these clicking sounds... and no weird shutdowns (same components otherwise)  ergo it was the psu... (for whatever reason)  

[McLuvinyerma]

7 hours ago, TatamiMatt said:

Does he have a new power supply?

 

What are his temps like?

Brand New Power supply and the temps are normal, it never gets hot, unless it does and it didn't get recorded.

 

19 minutes ago, Mark Kaine said:

dude i get it sometimes its fun to write an essay but can you give us a tldr? imo if you need to write that much its usually hopeless... so parts, and when / how / how often do the shutdowns occur?

 

every pc ever or only two of them?

 

 

ps: is XMP on or off?

 

 

edit: POWER SUPPLY??? (the one important thing lol...)

I was going for we tried so much stuff so i didn't get, did you format your SSD? or did you run Memtest, stuff like that. But next time I will write less.

 

Like i said in the post, we did EXPO and then A-XMP and we tried XMP for funsies even though its a AMD board. Nothing

 

53 minutes ago, Sawa Takahashi said:

Even jokes can be useful.

Dog hair can get into a PC and require more frequent cleaning. Be sure to clean the PC's insides. It helps with thermals and subsequent cleanings.

First PC, maybe, brand new one, i wouldn't think so unless her hair shorted something out. But she is a suspect as of now.

 

7 hours ago, DoctorNick said:

I agree. If this is at idle, then on load its very hot: 

 

Might wanna test with cinebench (go to advance mode and do a throttle test) Then use HWinfo64 in sensors only mode (prompt at program startup, toggle sensors only). Let it run for 10 min and see what temps you are getting or if its shutting down, you check temps!

 

 

We let fur mark run for an hour and the temps went up a few degrees during the test. So we moved on from that. But i can have him circle back and try Cinibench

[McLuvinyerma]

Not sure what happened with the quote thing. I have not used a forum in like 18 years.

 

But. the power supply in the new one is a Thermaltake Toughpower GF3 1650W Gold - TT Premium Edition

 

Im not sure how to test the PSU though. He doesn't have one laying around to try out.

[Mark Kaine]

43 minutes ago, McLuvinyerma said:

Like i said in the post, we did EXPO and then A-XMP and we tried XMP for funsies even though its a AMD board. Nothing

xmp works on amd... its just a name... all 3 things are literally the same thing... but did you try without xmp (aka ram overclock)?

 

and its a 1650w power supply?  hmm, since it boots you can't really test it, only replace with a different type/model... 

 

usually shutdowns are caused by ram, psu, and by extend bios.

 

so you could try updating bios and chipset drivers, and if its not clear yet, *do not use xmp until the issue is resolved*

 

and let me try again,  can you please describe the shutdowns in more detail,  what happens,  under what circumstances? 

[McLuvinyerma]

30 minutes ago, Mark Kaine said:

xmp works on amd... its just a name... all 3 things are literally the same thing... but did you try without xmp (aka ram overclock)?

 

and its a 1650w power supply?  hmm, since it boots you can't really test it, only replace with a different type/model... 

 

usually shutdowns are caused by ram, psu, and by extend bios.

 

so you could try updating bios and chipset drivers, and if its not clear yet, *do not use xmp until the issue is resolved*

 

and let me try again,  can you please describe the shutdowns in more detail,  what happens,  under what circumstances? 

Yes, we tried it without XMP on and off. We ram memtest stick by stick for hours each one. We also updated bios and chipset drivers, we rolled them back to make sure that wasn't the issue. Like I said in the original post...

 

Let me explain it better. It just shuts off while gaming, sometimes 5 times in row or after 3 hoursish  like i said in the post. That's it, i cant explain it any better than that. there is no weird circumstances. It happens when he frolics through an open field or in super intense large scale fights.  I just shuts off. I'm not sure how to be any clearer than that. Like do you want  what resolution he plays it in? If so, it's 4k at 120 frames in most games. Then he tried 1440 and it still crashed. I'm thinking its an old house, maybe the wall plugs jolted something loose maybe. (im a heavy equipment operator not an electrician) he does use a surge protector that is battery back as well.

 

I forgot to add, the bios is that weird 1 click x that MSI does. Not sure if that's useful information, but just in case it might be lol

I also for got to add! The only background things are whatever windows has running, discord, steam and go xlr stuff.

 

Im reading this and i sound like a jerk, i promise I'm not being one! English is a second language for me. I speak it clearly with out an accent but im still learning mannerisms.

[Mark Kaine]

1 minute ago, McLuvinyerma said:

Yes, we tried it without XMP on and off. We ram memtest stick by stick for hours each one. We also updated bios and chipset drivers, we rolled them back to make sure that wasn't the issue. Like I said in the original post...

 

Let me explain it better. It just shuts off while gaming, sometimes 5 times in row or after 3 hoursish  like i said in the post. That's it, i cant explain it any better than that. there is no weird circumstances. It happens when he frolics through an open field or in super intense large scale fights.  I just shuts off. I'm not sure how to be any clearer than that. Like do you want  what resolution he plays it in? If so, it's 4k at 120 frames in most games. Then he tried 1440 and it still crashed. I'm thinking its an old house, maybe the wall plugs jolted something loose maybe. (im a heavy equipment operator not an electrician) he does use a surge protector that is battery back as well.

 

Im reading this and i sound like a jerk, i promise I'm not being one! English is a second language for me. I speak it clearly with out an accent but im still learning mannerisms.

.... i mean it's fine, that's some useful info... its really hard to get any info out of the op (no offense) 

 

So it's shutting down under load... that kinda implies psu... also try without the surge protector, maybe that is faulty... (im german and this is very weird concept for me anyways  - as far i can tell my pc isn't even grounded... it still triggers the fuses in the fuse box if there's something wrong... all i need to know to know its working... lol, ground is overrated anyways,  at least here in Europe ¯\_(ツ)_/¯  )  

 

but yeah, try it without that thing they often make more issues than it's worth... if still not fixed replace psu, i recommend Corsair. 

[McLuvinyerma]

11 minutes ago, Mark Kaine said:

.... i mean it's fine, that's some useful info... its really hard to get any info out of the op (no offense) 

I gave you everything you asked for.. All the questions/info you wanted was in the the original post. Do want more information, im confused here.. Everything you asked me so far was in the original post. That's why i didn't do a TLDR version.

 

Tried it plugged into the wall on its own. That info is something i forgot to mention. Still the same thing. I will suggest a new power supply. If thats not the case, he can just return it.

[Mark Kaine]

45 minutes ago, McLuvinyerma said:

Tried it plugged into the wall on its own. That info is something i forgot to mention. Still the same thing. I will suggest a new power supply. If thats not the case, he can just return it.

ok, but wait... doesn't he still have the old psu?  

 

and is the high wattage really necessary?  could maybe try with a 1200w psu as well.

 

and i agree i kinda understand why he bought a whole new pc after weeks of troubleshooting,  but still a lot of these things seem needlessly complicated, again no offense,  it's just somehow noticable, if he already knew there might be issues why use a riser cable for example...  

 

that's also my recommendation,  when new psu still doesn't fix it then he should build on a cardboard box with only minimal components, motherboard, cpu, hard-drive, ram, gpu ,psu ,and buy an aircooler,  no water cooling because that again complicates things needlessly .

 

also keep in mind it could still be the ram, i think i already mentioned the symptoms hint to power/supply issue or ram.  

 

[McLuvinyerma]

16 minutes ago, Mark Kaine said:

ok, but wait... doesn't he still have the old psu?  

 

and is the high wattage really necessary?  could maybe try with a 1200w psu as well.

 

and i agree i kinda understand why he bought a whole new pc after weeks of troubleshooting,  but still a lot of these things seem needlessly complicated, again no offense,  it's just somehow noticable, if he already knew there might be issues why use a riser cable for example...  

 

that's also my recommendation,  when new psu still doesn't fix it then he should build on a cardboard box with only minimal components, motherboard, cpu, hard-drive, ram, gpu ,psu ,and buy an aircooler,  no water cooling because that again complicates things needlessly .

 

also keep in mind it could still be the ram, i think i already mentioned the symptoms hint to power/supply issue or ram.  

 

Yes, he has the old psu still. We can try that next. Even though it does the exact same thing. But its worth a shot!

 

Why he bought a high powered PSU like that, im not sure. It's not my place to question how people spend money. But i will suggest a lower wattage one.

 

I don't understnd what you mean b\y needlessly complicated. We did all the troubleshooting we could find. Before asking for asking for help. Because most forum i did come across over the last  couple months has the response of "Google is your Friend". As far as the riser cable, I read that it can cause issues. So i recommended he take it out just to make sure.

 

We ran MEM test on the ram stick by stick. Because my current PC had the shutting off issue and it was the ram, so that's the first thing we checked. He used memtest let it run over night(6 hours ish) on one stick, then he let run while at work(8.5 hoursish) on the second stick. Then with both sticks in the B(2nd slot) and D(4th slot) ports on his board It all came back with no errors. His motherboard says b and d slots for dual channel. Unless memtest could be wrong.

 

So ive narrowed down to 2 things. Memory is bad even though it tested good multiple times. The PSU being replaced, again(he bought a new one for the new pc). I will suggest Corsair to him. Maybe Thermaltake and EVGA made a bad one he got unlucky enough to get them both. Both are good leads! Thank you!

[Sawa Takahashi]

3 hours ago, McLuvinyerma said:

Im not sure how to test the PSU though. He doesn't have one laying around to try out.

Basic troubleshooting. You can use his PSU in another computer or use another PSU in his computer.

There are some PSU testers but they mostly are leds connected to a few power rails. You can't test if the PSU fails under load or anything with those testers.

[Mark Kaine]

1 hour ago, Sawa Takahashi said:

Basic troubleshooting. You can use his PSU in another computer or use another PSU in his computer.

There are some PSU testers but they mostly are leds connected to a few power rails. You can't test if the PSU fails under load or anything with those testers.

 

yeah that's what i meant, the psu boots so its working,  we just don't know if it can handle the load.

 

same with ram, they tested it, it does work, but might be issues with the memory controller,  or the bios,  etc, etc.

 

 

the "test" for this stuff is always the same, replace, try again under load, etc, until it works. (usually its ram mobo psu or bios anyway) 

[Mark Kaine]

1 hour ago, McLuvinyerma said:

So ive narrowed down to 2 things. Memory is bad even though it tested good multiple times. The PSU being replaced, again(he bought a new one for the new pc). I will suggest Corsair to him. Maybe Thermaltake and EVGA made a bad one he got unlucky enough to get them both. Both are good leads! Thank you!

also i hinted at this already,  i never got a psu above 650w to work... 700w, 750w, 850w... all fail.... (some "high quality" one even melted lol) yet my bequiet 500w and corsair 650w both have zero issues with my components  (5800x3D, rtx3070) 

 

i was just saying,  maybe its dodgy power lines or whatever but I'll certainly never try a psu over 650w again,  i like my stuff to work! tyvm ~  

[McLuvinyerma]

17 minutes ago, Mark Kaine said:

also i hinted at this already,  i never got a psu above 650w to work... 700w, 750w, 850w... all fail.... (some "high quality" one even melted lol) yet my bequiet 500w and corsair 650w both have zero issues with my components  (5800x3D, rtx3070) 

 

i was just saying,  maybe its dodgy power lines or whatever but I'll certainly never try a psu over 650w again,  i like my stuff to work! tyvm ~  

 

So a 650 watt will power a 4090 with a Ryzen 9 9900x? I'm so sure about that. I'm not an expert by any means so what do i know.. My personal PC has a 5800X3d and 3090 and it has has had the same 1k watt power supply for over 4 years with no issues.

 

Regardless, thanks for the information, he decided to take it to a local shop. Because every suggestion we got here and elsewhere has been try new parts. He doesnt have that kind of money to basically build a whole new PC again. Should he of taken in, yes. Could he? No, because the shop in his city was closed for the last 3 months due to  a remodel. They open in a few days.

 

 oh and hes hiring a Priest(you never know lol) and an electrician to troubleshoot his wiring to see if it is house. I will figure out to mark it as solved. Thanks again everyone!