How an authorized ASUS service center damaged my $12,000 ProArt Studiobook One laptop

[animatrix_]

 

Name of Brand:

ASUS

 

Description of your issue:

The authorized ASUS service center caused damage to my laptop, and after over 2 months, it still hasn’t been fully restored to its original condition. This has resulted in significant financial loss and out-of-pocket expenses. The issue here is not about warranty but liability.

 

Have you tried solving your issue through the brand's customer support channel? If so, what was the result?

After two months, ASUS only addressed the screen damage and outer back panel, but the lid's closing issue—reported at the time of the incident—remains unresolved. They dismissed the issue as 'normal,' even though the ASUS service center admitted when I first brought it in that they had never serviced this laptop model before. This was after the damage was caused by the authorized service center.

 

What would an ideal resolution of your issue look like?

 

• ASUS should repair the lid and compensate me for the out-of-pocket expenses I incurred due to the damage caused by their authorized service center. If not for the damage they caused, I wouldn't have had to bear these additional costs.
• ASUS should also revoke this service center's authorization to prevent further incidents.

[Blasty Blosty]

This is absolutely ridiculous, probably the worst customer support I have ever seen from them

[animatrix_]

5 minutes ago, Blasty Blosty said:

This is absolutely ridiculous, probably the worst customer support I have ever seen from them

It’s even more shocking that the authorized service center technician lied to my face, claiming he never touched or modified my laptop, and acted surprised when I showed him the damage just minutes after picking it up. When I asked who was responsible for the damage, he said he didn’t know.

[Blasty Blosty]

3 minutes ago, animatrix_ said:

It’s even more shocking that the authorized service center technician lied to my face, claiming he never touched or modified my laptop, and acted surprised when I showed him the damage just minutes after picking it up. When I asked who was responsible for the damage, he said he didn’t know.

Surely this is touching on legal issues, that's like taking your car for a service and it comes back with 3 flat tyres and no driver door

[whispous]

Sorry, out of interest, can I know what makes this laptop worth twelve grand?

[PDifolco]

16 minutes ago, whispous said:

Sorry, out of interest, can I know what makes this laptop worth twelve grand?

Laptop was a scam already, so service was too maybe ?

[animatrix_]

23 minutes ago, whispous said:

Sorry, out of interest, can I know what makes this laptop worth twelve grand?

The price is due to the Quadro RTX 6000 (24GB VRAM) inside, the only laptop to ever house a 102-class GPU in a laptop.

[jaslion]

1 hour ago, whispous said:

Sorry, out of interest, can I know what makes this laptop worth twelve grand?

Mobile rtx6000 competes with full power rtx 3080 mobile cards from the generation after it with ease. Also the only card at the time in a mobile device with 24gb of vram.

 

EXTREME niche device but it absolutely has usecases. Since nobody else was doing it asus could just price it out of the ass because they were the only one. Also keep in mind this was 4 years ago when 24gb of vram was ENTERPRISE EXCLUSIVE and the best you could do consumer wise in a nvidia card was 11gb unless you counted the weird rtx titan then you had 24gb however that card will actually perform worse than this mobile quadro in a fair few applications due to the quadro having different drivers.

 

So yes is 12k on a laptop silly? Absolutely. However if this device can make you work harder better faster stronger then it will be worth it.

 

Eg it takes you 7 minutes to build a architectural 3d render of a building for a client on a rtx 2080m however on this quadro it is 3 minutes. Doesn't seem like a big deal however you have to build this 50 times for the client and you have 7 clients ongoing. That small 4 minutes suddenly becomes a MASSIVE deal and can easily mean that you have to drop a client or 2 because your computer cannot keep up meaning you lose MORE than the costprice of this device.

 

Personal example. I did musical visualization a while ago. My old not weak laptop with a 6700hq and 970m was keeping up but needed time to do it all. I ended up spending 2k on a new legion 5 with a 3070 and 5800h + 64gb of ram and a good bit of storage (still had to keep the old laptop running so no transfer of that ). What my old laptop needed minutes for to test my new one did in SECONDS. Due to me being able to deliver my work faster I could take on more of the work in parallel thus meaning that whilst I normally needed 80% of my deadline time I now only needed like 40% to do the same work thus meaning I could add another WHOLE project alongside it effectively DOUBLING my income.

 

I paid that 2k laptop off in 2 weeks and well made more money than with my old trusty laptop. Ended up usually bringing along both so that if the new unit was computing for a bit the old one could just keep going for demo tasks as it was PLENTY fast enough for that. Eventually retired it for a thinner and lighter since demo runs don't need much power as long as it's not real time 3d.

 

 

[animatrix_]

42 minutes ago, jaslion said:

Mobile rtx6000 competes with full power rtx 3080 mobile cards from the generation after it with ease. Also the only card at the time in a mobile device with 24gb of vram.

 

EXTREME niche device but it absolutely has usecases. Since nobody else was doing it asus could just price it out of the ass because they were the only one. Also keep in mind this was 4 years ago when 24gb of vram was ENTERPRISE EXCLUSIVE and the best you could do consumer wise in a nvidia card was 11gb unless you counted the weird rtx titan then you had 24gb however that card will actually perform worse than this mobile quadro in a fair few applications due to the quadro having different drivers.

 

So yes is 12k on a laptop silly? Absolutely. However if this device can make you work harder better faster stronger then it will be worth it.

 

Eg it takes you 7 minutes to build a architectural 3d render of a building for a client on a rtx 2080m however on this quadro it is 3 minutes. Doesn't seem like a big deal however you have to build this 50 times for the client and you have 7 clients ongoing. That small 4 minutes suddenly becomes a MASSIVE deal and can easily mean that you have to drop a client or 2 because your computer cannot keep up meaning you lose MORE than the costprice of this device.

 

Personal example. I did musical visualization a while ago. My old not weak laptop with a 6700hq and 970m was keeping up but needed time to do it all. I ended up spending 2k on a new legion 5 with a 3070 and 5800h + 64gb of ram and a good bit of storage (still had to keep the old laptop running so no transfer of that ). What my old laptop needed minutes for to test my new one did in SECONDS. Due to me being able to deliver my work faster I could take on more of the work in parallel thus meaning that whilst I normally needed 80% of my deadline time I now only needed like 40% to do the same work thus meaning I could add another WHOLE project alongside it effectively DOUBLING my income.

 

I paid that 2k laptop off in 2 weeks and well made more money than with my old trusty laptop. Ended up usually bringing along both so that if the new unit was computing for a bit the old one could just keep going for demo tasks as it was PLENTY fast enough for that. Eventually retired it for a thinner and lighter since demo runs don't need much power as long as it's not real time 3d.

 

 

It's still the only laptop with 24GB VRAM, even next year's models will be capped at 16GB AFAIK.

[jaslion]

14 minutes ago, animatrix_ said:

It's still the only laptop with 24GB VRAM, even next year's models will be capped at 16GB AFAIK.

Correct! There are some desktops masked as a laptop deals now but well enjoy 15m of battery