Jump to content

DBrand replacement Ghost cases

fun_two
By fun_two
in LMG Sponsor Discussion
 Share
Posted

Name of Brand: Dbrand

 

 

Description of your issue: Has ordered the 8 pro Ghost case. Couple of months in, due to manufacturing defects, they said replacement cases would be sent in April 2024. Now it's Sept 2024, no updates.

 

 

Have you tried solving your issue through the brand's customer support channel? If so, what was the result? I changed to 9 Pro XL, Customer support said that when they send the email out for the replacement, I can select which case I want. On reddit, seems like the cases are now delayed for the same issues as before.

 

 

What would an ideal resolution of your issue look like? refund, if possible. Tired of being on the hook, about when it will come. Might as well go with Spigen, Mous etc.

 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted

For clarity, have you requested a refund? If yes, what was the response?

COMMUNITY STANDARDS   |   TECH NEWS POSTING GUIDELINES   |   FORUM STAFF

LTT Folding Users Tips, Tricks and FAQ   |   F@H & BOINC Badge Request   |   F@H Contribution   |   My Rig   |   Project Steamroller

I am a Moderator, but I am fallible. Discuss or debate with me as you will but please do not argue with me as that will get us nowhere.

 

Spoiler

† † †

 

Character is like a Tree and Reputation like its Shadow. The Shadow is what we think of it; The Tree is the Real thing.  ~ Abraham Lincoln

Reputation is a Lifetime to create but seconds to destroy.

You have enemies? Good. That means you've stood up for something, sometime in your life.  ~ Winston Churchill

Docendo discimus - "to teach is to learn"

 

† CHRISTIAN MEMBER †

 

 
 
 
 
 
 

 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted (edited)
2 hours ago, fun_two said:

Name of Brand: Dbrand

 

 

Description of your issue: Has ordered the 8 pro Ghost case. Couple of months in, due to manufacturing defects, they said replacement cases would be sent in April 2024. Now it's Sept 2024, no updates.

 

 

Have you tried solving your issue through the brand's customer support channel? If so, what was the result? I changed to 9 Pro XL, Customer support said that when they send the email out for the replacement, I can select which case I want. On reddit, seems like the cases are now delayed for the same issues as before.

 

 

What would an ideal resolution of your issue look like? refund, if possible. Tired of being on the hook, about when it will come. Might as well go with Spigen, Mous etc.

 

 

I was just thinking the same thing. The ghost case was horrible, mine came pre scuffed and it did not feel very protective especially considering how much it was. Let me know if they offer you a refund or update you about it. It's not a great look that they are being this shady about the whole situation.

Edited by Bi0
I can't spell

My name chef

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
10 hours ago, SansVarnic said:

For clarity, have you requested a refund? If yes, what was the response?

I have not yet. 

I reached out when I purchased the 9 Pro XL and that's the response I got. I will wait another week before I ask for a refund. 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author
9 hours ago, Bi0 said:

I was just thinking the same thing. The ghost case was horrible, mine came pre scuffed and it did not feel very protective especially considering how much it was. Let me know if they offer you a refund or update you about it. It's not a great look that they are being this shady about the whole situation.

Will do. I have a one week deadline for myself, before I reach out to ask for a refund. 

Link to comment
Share on other sites
Link to post
Share on other sites
Posted
  • Author

So just got the updated email about GHOST 2.0 

 

So I just there is more wait till next month "mid-october".

Link to comment
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing LMG Sponsor Discussion

×