10G network card not detected

[Tom_Gaming109]

Hi all,

 

I believe this is the correct place to ask this, if not please correct me!

 

I have recently bought 2 10G PCI-E network cards to link between my PC and NAS, I will link them below.

 

I have put one into my NAS (Truenas Core) and it was detected fine, instantly there and working, however when I put one into my PC there is nothing at all, I get a link light when I plug an ethernet cable in however nothing in control panel nor device manager with hidden devices enabled.

 

I tried to install the drivers for it however these only detected my onboard nic.

 

I then swapped the cards thinking one may be faulty, however as with the first, it was picked up and working straight away in my nas.

 

I am now extremely confused as to why this is happening, I did have 3 m.2 drives in my system however I removed one thinking that it could be causing issues.

 

Any help would be greatly appreciated!

Network Card Amazon: https://amzn.eu/d/6WnCnn3

PC:

Z590 Gaming PLUS
i7-11700
32gb DDR4-3600

2 M.2 SSDs - 1x 1tb 1x2tb
RTX 3060Ti
And my non working NIC, as well as a random HDD I threw in a while back.

[Tom_Gaming109]

Apologies, have just seen the troubleshooting category after posting this

[Lurick]

Does the NIC show up in Windows under Device Manager as an unknown device at least?

[Tom_Gaming109]

8 minutes ago, Lurick said:

Does the NIC show up in Windows under Device Manager as an unknown device at least?

Nothing at all sadly..

 

Edit: ignore the bluetooth and wifi stuff, I normally have a wireless card in too but have taken that out for troubleshooting

[Blue4130]

1 hour ago, Tom_Gaming109 said:

Hi all,

 

I believe this is the correct place to ask this, if not please correct me!

 

I have recently bought 2 10G PCI-E network cards to link between my PC and NAS, I will link them below.

 

I have put one into my NAS (Truenas Core) and it was detected fine, instantly there and working, however when I put one into my PC there is nothing at all, I get a link light when I plug an ethernet cable in however nothing in control panel nor device manager with hidden devices enabled.

 

I tried to install the drivers for it however these only detected my onboard nic.

 

I then swapped the cards thinking one may be faulty, however as with the first, it was picked up and working straight away in my nas.

 

I am now extremely confused as to why this is happening, I did have 3 m.2 drives in my system however I removed one thinking that it could be causing issues.

 

Any help would be greatly appreciated!

Network Card Amazon: https://amzn.eu/d/6WnCnn3

PC:

Z590 Gaming PLUS
i7-11700
32gb DDR4-3600

2 M.2 SSDs - 1x 1tb 1x2tb
RTX 3060Ti
And my non working NIC, as well as a random HDD I threw in a while back.

Which slot did you plug it in to? Middle or bottom?

[Tom_Gaming109]

9 hours ago, Blue4130 said:

Which slot did you plug it in to? Middle or bottom?

Middle, it doesn’t fit in the bottom due to the heatsink on it as there’s wiring etc in the way. 

[Blue4130]

1 hour ago, Tom_Gaming109 said:

Middle, it doesn’t fit in the bottom due to the heatsink on it as there’s wiring etc in the way. 

When you pulled the m.2 out, did you pull the correct one? It sounds a lot like a lane issue.

[Tom_Gaming109]

6 hours ago, Blue4130 said:

When you pulled the m.2 out, did you pull the correct one? It sounds a lot like a lane issue.

That’s what I was thinking. I just took the smallest one out that I wasn’t using

 

might try to move them around when I get back from work and see if that helps. 
 

is there anything online that says which slots go where?

[Tom_Gaming109]

Good news!

Moved my m.2 drives around and all is now working with a sweet 10 gig connection to my nas!

Thank you to everyone that helped out!!

[dogwitch]

On 9/2/2024 at 1:31 PM, Tom_Gaming109 said:

Good news!

Moved my m.2 drives around and all is now working with a sweet 10 gig connection to my nas!

Thank you to everyone that helped out!!

good to hear. yeah i run into a un doc lane issue myself.

really need mobo manf to admint it!

[Blue4130]

22 minutes ago, dogwitch said:

good to hear. yeah i run into a un doc lane issue myself.

really need mobo manf to admint it!

This isn't undocumented. It's in the manual.

[dogwitch]

8 minutes ago, Blue4130 said:

This isn't undocumented. It's in the manual.

check out wendell lvl1 tech on mobo manf lie by omission on some pci lines.

i run into a un doc pci line issue with my 1950x asrock mobo.

[Blue4130]

1 hour ago, dogwitch said:

check out wendell lvl1 tech on mobo manf lie by omission on some pci lines.

i run into a un doc pci line issue with my 1950x asrock mobo.

I can't speak about your situation, but in this case, it is in the manual at least 3 times...

Spoiler

Spoiler

Spoiler

 

[dogwitch]

yeah am not saying other wise on this person issue.

but i have seen some times where they do take down and re edit manual online. for a mobo