Can’t downgrade iCloud storage

[creat0r]

I’m currently paying for 200 GB iCloud+ storage. However, I’m only using 46 GB, and today I deleted a a lot of videos so soon even more storage will become available. I went into iCloud settings to downgrade to 50 GB, I clicked the approve button on the downgrade warning (“if you use more than 50 GB you’ll need to free up more storage”). But after that, it still says that the 200 GB plan will auto renew next month. I tried this on both my iPhone and iPad, but both give the same result: after the confirmation button is clicked, the downgrade menu just spins around and shows that the 200 GB will auto-renew next month, even though the 50 GB has a check mark next to it. How should I interpret this?

 

 

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Edited August 11 by SansVarnic
Placed large pictures in spoilers.

[Zando_]

This seems like something to ask Apple Support about, not us.

[creat0r]

4 minutes ago, Zando_ said:

This seems like something to ask Apple Support about, not us.

Maybe another iPhone user can see if it appears the same way for them? Or how do you mean I should contact Apple Support, how do I reach them?

[Zando_]

1 minute ago, creat0r said:

Maybe another iPhone user can see if it appears the same way for them?

Doubtful that anyone is going to mess with their iCloud storage settings for troubleshooting purposes, you'd have to happen across someone who just happens to be downgrading their storage right now.

2 minutes ago, creat0r said:

Or how do you mean I should contact Apple Support, how do I reach them?

Support section on the site, or the Support app on your phone. I believe it's preinstalled, if it isn't then it'll be on the App Store.

[Smir]

if in doubt, cancel it and resign up?

[creat0r]

7 minutes ago, Smir said:

if in doubt, cancel it and resign up?

Yes I tried to cancel but it still says the same thing (will auto renew xxxx). I guess this is an intentional bug from Apple to avoid user downgrading

[creat0r]

I solved it. I went to http://reportaproblem.apple.com/ and chose to report a quality problem with my iCloud+ 200 GB plan, then explained I wanted to downgrade to 50 GB. Apple got back to me within 24 hours and canceled and refunded my 200 GB payment, therefore switching me over to the 5 GB free plan. From there I was able to upgrade to 50 GB without losing any files (since files are saved for a couple of days even after you’ve been downgraded to the free 5 GB plan).