High ping with fast internet

[Farm-Boy_7130]

Hi, I seem to have a really strange issue here.

 

I've had increasingly worse lag in online games such as Dead by Daylight, Farming Simulator, Forza Horizon 5, etc.

 

I've checked my internet speed and it's 300+ Mbps download and about 40-ish Mbps upload.

Packet loss is also 0%

My ping is always very high, and discord VCs are not really possible for me anymore. It's really frustrating. I've tried ethernet but when I plug it in, my whole internet connection becomes 'bricked' and will not do anything at all. Discord will crash, and VCs will say "No Route." I don't know why this is, but it is.

 

I've tested multiple connections, though, and it's weird and I don't understand it. Recently, web pages have taken FOREVER to load. I read to disable IPV6, which I tried and it did not really help much, if at all.

 

Now the other connection I tested is my home wifi, which I cannot typically use because it's way too far away from my pc. I've replaced my wifi card once before due to it actually dying, so my wifi card is new. It does work well.

My home wifi gets about 10 Mbps download and 10 Mbps Upload. On roblox, my ping with my home wifi is about 70 ms vs the 300 ms that the faster wifi gets. 

 

So slower internet has better ping? No... however in my case it does?

 

Does anyone have any thoughts/suggestions for things I can try, I'm really confused and I wanted to just relax before I have to go back to school.

 

Thanks

[SpookyCitrus]

So you have the computer connected via ethernet and that's having issues while wifi works? What does your ethernet setup consist of. Just a direct ethernet cable from your router to your PC? Are you using any adapters, is it a quality cable?

[Farm-Boy_7130]

6 minutes ago, SpookyCitrus said:

So you have the computer connected via ethernet and that's having issues while wifi works? What does your ethernet setup consist of. Just a direct ethernet cable from your router to your PC? Are you using any adapters, is it a quality cable?

 

I have been using this same ethernet cable for like four years, never had an issue until recently. I don't think the issue is the cable, the cable works with every other device I have, I use it to play online games on my xbox 360. 

 

The issue is that my wifi is insanely slow to load webpages, and my ping in all online games is VERY high. On top of this, Discord is very slow to load and my VC ping is very high.

My internet speeds are not slow, as I added in my original post. (300+ Mbps download, 40-ish Mbps Up)

 

I switched to my home internet temporarily (which I CANNOT use normally, because the router is too far from my PC) to test it, and I got about 12 Mbps Download and 16 Mbps Upload (somewhere in the general range, I don't remember exactly, but it was less than 20 Mbps for both) and my ping was substantially lower. Like 80 ms was the highest ping I had. Webpages did not really load slowly either, which is the weird thing.

 

To reiterate, Here's the issue:

Wireless internet!

Slower internet speeds --> Lower ping [14 Mbps down/up : 75ms ping average]

Higher internet speeds --> Higher ping [300 Mbps down and 40 Mbps up : 300ms ping average]

 

Using that chart, what would cause this issue? Forget about the ethernet issue, I just want to know why my wireless internet is acting this way, because once that's fixed, the ethernet problem will resolve itself.

[vanpuffelen]

I doubt flushing DNS might be useful, but I think it's always a good idea to try that first. I assume you know how to do that?

[Farm-Boy_7130]

2 minutes ago, vanpuffelen said:

I assume you know how to do that?

lol you assume wrong. Networking is not my strong suit, I am going to school to be a mechanical engineer lol

 

I was into computers in my younger years.

 

I'd be glad to try it if you'd send me some steps.

edit: I looked it up, I assumed it was more complex. I got it lol

[Farm-Boy_7130]

2 minutes ago, Farm-Boy_7130 said:

edit: I looked it up, I assumed it was more complex. I got it lol

Can confirm, did not work. It actually seems to be slower, but I think the fact it's slower is just coincidental

[problemsolver]

Start with pinging your router via Wi-Fi to figure out if it's a local network issue (LAN) or a wide-area network (WAN) issue.
I'm taking a guess at your default gateway IP address, but it's usually correct.

Open PowerShell or Command Prompt and run this command:

ping 192.168.1.1 -t

Press Ctrl + C to stop it after it's run awhile.
Make sure nothing else is using the internet (BitTorrent, Steam, Discord, Windows Updates etc.)

[vanpuffelen]

3 minutes ago, Farm-Boy_7130 said:

Can confirm, did not work. It actually seems to be slower, but I think the fact it's slower is just coincidental

It's slower because you wiped all of the DNS Cache. Nothing to worry about, though.

[Farm-Boy_7130]

3 minutes ago, problemsolver said:

ping 192.168.1.1 -t

This does absolutely nothing. It just returns "Request timed out."

[problemsolver]

1 minute ago, Farm-Boy_7130 said:

This does absolutely nothing. It just returns "Request timed out."

Okay, then your default gateway isn't what I guessed it would be. You'll need to run this in PowerShell:

ipconfig

Find your Wi-Fi adapter in the list of text output and change the ping ip address to whatever is labeled as the Default Gateway

[Farm-Boy_7130]

2 minutes ago, problemsolver said:

Okay, then you'll need to run this in PowerShell:

ipconfig

Find your Wi-Fi adapter and change the ping ip address to whatever is labeled as the default gateway

I did this, and I got ping statistics for the default gateway I got from the ipconfig, which yields this:

Packets: Sent = 44, Received = 44, Lost = 0 (0% Loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 1ms

I don't know what the point of this is, but that's what I got.

[problemsolver]

3 minutes ago, Farm-Boy_7130 said:

I did this, and I got ping statistics for the default gateway I got from the ipconfig, which yields this:

Packets: Sent = 44, Received = 44, Lost = 0 (0% Loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 4ms, Average = 1ms

I don't know what the point of this is, but that's what I got.

Let it run for a while in the background and use your computer (try a speed test if you'd like). Then kill it and post your stats again.
What you're doing is communicating across only one hop (segment) of the network (the first hop actually). (your Wi-Fi card <<>> your wireless access point).
Nothing else is involved in that.
If this continues to show low latency and jitter and no packet loss, then we can confirm that it's upstream of your PC/Wi-Fi adapter. (i.e. the wireless access point, router or your ISP)

[Farm-Boy_7130]

1 minute ago, problemsolver said:

Let it run for a while and use your computer. Then kill it and post your stats again.
What you're doing is communicating across only one segment of the network (the first segment actually). (your Wi-Fi card, to your wireless access point).
Nothing else is involved in that.
If this continues to show low latency and jitter and no packet loss, then we can confirm that it's upstream of your PC/Wi-Fi adapter. (i.e. the wireless access point, router or your ISP)

alright, lemme leave it for like 10 minutes and see what it does.

[podkall]

4 minutes ago, Farm-Boy_7130 said:

alright, lemme leave it for like 10 minutes and see what it does.

what is the Ethernet connected to?

[191x7]

I would recommend running this test too:

https://www.waveform.com/tools/bufferbloat

 

Also, make sure to disable Energy Efficient Ethernet, Gigabit Lite, and Green Ethernet in your network adapter settings.

[Farm-Boy_7130]

41 minutes ago, problemsolver said:

Let it run for a while in the background and use your computer (try a speed test if you'd like). Then kill it and post your stats again.

I let it run in the background for awhile, and it didn't really do much.

Packet loss is 0 loss packets.

Minimum round trip time is 0 ms, Max is 29 ms, and average is 1 ms.

 

21 minutes ago, 191x7 said:

I would recommend running this test too:

https://www.waveform.com/tools/bufferbloat

I got grade D.
The results:https://www.waveform.com/tools/bufferbloat?test-id=24454d21-4a8a-4f76-8760-ae10e9550e71

[problemsolver]

26 minutes ago, Farm-Boy_7130 said:

I let it run in the background for awhile, and it didn't really do much.

Packet loss is 0 loss packets.

Minimum round trip time is 0 ms, Max is 29 ms, and average is 1 ms.

 

I got grade D.
The results:https://www.waveform.com/tools/bufferbloat?test-id=24454d21-4a8a-4f76-8760-ae10e9550e71

 

Yup, those two things (what I had to you check and what 191x7 had you check) pretty much confirm that it's an ISP configuration issue, modem issue, wiring/cabling issue (could be inside the home or outside the home), or your network equipment connected to it. If you haven't had any changes to your cabling then I'd recommend contacting your ISP. You can obviously try rebooting all equipment if you haven't done that yet.

[Farm-Boy_7130]

2 minutes ago, problemsolver said:

 

Yup, those two things (what I had to you check and what 191x7 had you check) pretty much confirm that it's an ISP configuration issue, modem issue, wiring/cabling issue (could be inside the home or outside the home), or your network equipment connected to it. If you haven't had any changes to your cabling then I'd recommend contacting your ISP.

So then any idea what my best solution is be?