New laptop is running hotter than it is suppose to

[No name.]

Laptop: Asus Rog Strix G16 13650HX/4050/32gb ram

 

Everything seemed ok but cinebench r23 results should have been around 21k but I only get 15k because no matter how fast I run the fans, the CPU reaches 95c. single core score is fine because it doesn't heat up that much. I don't know what the problem is but this laptop has a strong cooling and the guys reviewing it show that clearly. Due to temp, clock speeds can't reach 4000mhz and, therefore, can't get at least 20k points. This is a brand new laptop, do you think thermalpaste is applied wrong? 3D mark temps were more normal but r23 is acting weird

This one have higher specs but doesn't heat up as mine

Note: I did move fan speeds to 100% in manual mode but nothing changed. besides Idk why turbo mode doesn't make much noise. Is there something wrong with Armoury Crate?

[No name.]

Why I can never buy something that actually works right for the first time

[No name.]

is it possible that sensor reading wrong temps and lowering clock speeds? because 95c doesn't make sense

[PDifolco]

1 hour ago, No name. said:

is it possible that sensor reading wrong temps and lowering clock speeds? because 95c doesn't make sense

It's a laptop with a chunky i5, no wonder it goes straight near TJMax (which is 100C I think) when under heavy load, what did you expect ??

[Nuzicx]

3 hours ago, No name. said:

This is a brand new laptop, do you think thermalpaste is applied wrong?

Thermal paste is applied by machines with little to no error and if so is quality controlled. 

[No name.]

13 hours ago, PDifolco said:

It's a laptop with a chunky i5, no wonder it goes straight near TJMax (which is 100C I think) when under heavy load, what did you expect ??

If you watch the video link I sent, you will see that he had no such problems. He didn't even pass 85c

besides, I am not getting nearly close to clock speeds that I am suppose to

[PDifolco]

19 minutes ago, No name. said:

If you watch the video link I sent, you will see that he had no such problems. He didn't even pass 85c

besides, I am not getting nearly close to clock speeds that I am suppose to

Ok indeed seems the guy has 83C in Cinebench at 175W, you got 99C at 75W...

Are your fans full speed ? What's the ambient temp ?

 

[No name.]

44 minutes ago, PDifolco said:

Ok indeed seems the guy has 83C in Cinebench at 175W, you got 99C at 75W...

Are your fans full speed ? What's the ambient temp ?

 

The ambient temp is 23c and fan speeds are acting weird. In turbo mode fans are around 3000rpm which is very low (28dB). I have to manually move fan speeds to 100% but still, temps reach 95c. Something is acting weird in the cooling. Even what is more weird is the air coming out of the laptop is not even that hot, I would say around 40c. 

[No name.]

Also, it is important to mention the CPU package and core max goes from 50c to 95c in literally 1 second. The moment I press the start in cinebench, temps sky rocket

[PDifolco]

1 minute ago, No name. said:

Also, it is important to mention the CPU package and core max goes from 50c to 95c in literally 1 second. The moment I press the start in cinebench, temps sky rocket

Yeah and I see your CPU only consumes 75W, which is very low

Looks like a defective cooling indeed, have to RMA

[No name.]

1 minute ago, PDifolco said:

Yeah and I see your CPU only consumes 75W, which is very low

Looks like a defective cooling indeed, have to RMA

I am very scared of Asus RMA, they will take the laptop and won't do anything

[PDifolco]

5 minutes ago, No name. said:

I am very scared of Asus RMA, they will take the laptop and won't do anything

Can't you get an in store replacement ?

[No name.]

40 minutes ago, PDifolco said:

Can't you get an in store replacement ?

I don't think so. The sale of this laptop ended on August 1st.  I have to completely change it to a different laptop but this one was the best deal... Why am I so unlucky? this is not the first time this has happened, I have had the same issues with my desktop CPU. 

 

Here is one more proof with timespy to show RMA in case I send it (GPU temps are normal, idk whats going on with the cooling on the CPU side)

Question: How does CPU utility pass 100%?

Update: Good news, there is one laptop left and I can do an exchange. I hope there won't be any other goofy problems with the other laptop

[60Five]

12 hours ago, PDifolco said:

Yeah and I see your CPU only consumes 75W, which is very low

Looks like a defective cooling indeed, have to RMA

could it be a bios problem some how? the cooler might very well be dead as well but maybe it's a possibility?

 

11 hours ago, No name. said:

I don't think so. The sale of this laptop ended on August 1st.  I have to completely change it to a different laptop but this one was the best deal... Why am I so unlucky? this is not the first time this has happened, I have had the same issues with my desktop CPU. 

 

Here is one more proof with timespy to show RMA in case I send it (GPU temps are normal, idk whats going on with the cooling on the CPU side)

Question: How does CPU utility pass 100%?

Update: Good news, there is one laptop left and I can do an exchange. I hope there won't be any other goofy problems with the other laptop

 

what bios version is it and is it the latest one? also I'm assuming all the drivers are installed that it requires?