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WhatsApp Chat backup via Google storage not working

Hello. So I'm trying to reinstall WhatsApp on my phone but when I try to get my previous chats back, the back up isn't working. While restoring  the back up, it will either go quickly but say unable to restore chats from this backup", or it will stay on preparing forever. I tried to force stopping WhatsApp, reinstalling WhatsApp, remove my Google account and back, restarting and shutdown my phone and still nothing. Anyone have any suggestions? 

 

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Sounds like your backup is corrupted. IMO whatsapp support sucks too. I would say try it on a different phone with your google account if you can, but also try seeing if you can fully clear all the app data left behind by the app. Sometimes that can be a factor.

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