Twitch chat refusing to load

[PastelFurry]

So I have been experiencing this issue for the last 2 years where my twitch chat refuses to load 99% of the time. Contacted twitch support about it and they blamed my ISP and when I contacted my ISP they blamed twitch. I'm pretty much at my wits end as I have been unable to find a single solution that fixes the problem even temporarily. Thought I might give this forum a shot after being pointed here by a response to a merch message during the WAN show. I'm sorry if there is vital information missing I tried to follow the "How to post" thread as much as possible.

 

I'm running windows 11 for my OS

 

[silencer12]

1 minute ago, PastelFurry said:

So I have been experiencing this issue for the last 2 years where my twitch chat refuses to load 99% of the time. Contacted twitch support about it and they blamed my ISP and when I contacted my ISP they blamed twitch. I'm pretty much at my wits end as I have been unable to find a single solution that fixes the problem even temporarily. Thought I might give this forum a shot after being pointed here by a response to a merch message during the WAN show. I'm sorry if there is vital information missing I tried to follow the "How to post" thread as much as possible.

 

I'm running windows 11 for my OS

Uninstall and Reinstalled it?

[PastelFurry]

If you mean windows 11 yeah I did re-install it completely and it made no difference. I'm mostly confused by the fact that maybe once or twice every few weeks the chat will load but if I reload the page or try to watch a different streamer it goes back to not working again.

[RONOTHAN##]

One thing that might be worth trying is to see if your ISP is full of crap is to try loading a twitch stream through a mobile hotspot/tethering. Going through mobile data is not a good long term solution (especially if you have a data cap), though for a quick test it should be fine, and if it works, tell your ISP "you're the problem, fix it" and hope they actually do. 

 

Obligatory "is twitch chat even worth looking at?" comment. 

[Yua]

Have you tried setting your dns servers to cloudflare or google?

[PastelFurry]

I have tried setting it to google DNS and it does nothing. The thing that keeps weirding me out is that it works on my laptop that is using a ethernet cable since the Wifi is broken and it works perfectly fine on my phone. So it must be my ISP BSing me I'm guessing

[noname8365]

It is caused by one or more routers between the computer and Twitch dropping packets. This could be for any reason (such as congestion) though more likely here is (because the problem persisted for so long) that the routing is being done incorrectly, ie bugged, malfunctioning or outdated router. They can be the ISP's routers, Twitch's routers, or your own router.