Advice on dealing with ASUS

[MikeyH]

Hello / Good morning / Good evening

 

 

I had got myself a laptop from Scan.co.uk 2 years ago for £999

 

15.6" ASUS ROG Zephyrus G, GA502IU-AL014T, FHD, IPS, 144Hz, Ryzen 7, 16GB DDR4, 512GB SSD, GTX 1660Ti Max-Q, Win10 Home $6O4R8

 

after 1.5 year from purchase, while being barely used at all, maybe to play Factorio for less than 10 hours(I have a proper PC, I just wanted to have a good laptop as I knew that it will inevitably prove useful to have in future - boom - I desperately need a good device now(emails,admin,multitasking,solid on video,heavy for chrome)); it all of the sudden stopped turning on, LD diod lights up for a moment after I plug a charger, besides that - no sign of life.

 

I simply sent that laptop to Asus, asking for a quote on a repair.  They costed the repair for £1147 pounds as it is out of warranty. I haven't really used this product very often. Is there anything that I can do? To me this is outrageous and extremely unfair, this laptop had worked for less than 150 hours during it's lifetime... Do you have any advice for me?

 

This is the part responsible fore the £1k cost: https://www.asusparts.eu/en/asus-90nr03v0-r00012

 

 

E-Mail: ASUS@letmerepair.co.uk

 

Repair Nr:	RN160815766
Order No:	GBB4RB0793
Reference:	Michal Hesse
Model:	GA502IU-AL014T
Serial Nr:	L9NRKD02302937E

 

 

[jaslion]

3 minutes ago, MikeyH said:

I just wanted to have a good laptop as I knew that it will inevitably prove useful to have in future - boom

So just a general tip. Buy it when you need it. This is by now a at best a very low end gaming pc.

 

As for your issue. Motherboard replacements are easy for them. They dont fix the device they replace a part that they think is broken.

 

Best you can do is ask it back, take it to  known good electronics CHIP repair store and see if they can figure it out.

 

Or put it on ebay for parts, get a couple hundred out of it and buy the same thing for like 400 pounds.

 

Either way asus wont help you in any way and WILL get the most money they can outta you

 

[Shimejii]

You are SOL. There is a reason why they only give 1-2 year warranty on those type of products. Its because they are designed to die after 2 years, usually either thermal death if its a Thin and light, although Zephyrus tended to be a bit of the better end of their products, and choices they made. 

 

Laptops are not very serviceable in this case, like a motherboard or LCD replacement, unless you know what you are doing and can source parts, they can charge w/e they want when its out of warranty, because you are basically held hostage to their whims. 

[MikeyH]

I am not going to just accept that my £1000 investment is gone, as I am fairly confident that I can fight back on it and what's right is right is on my side. The device was clearly faulty as it died without being used.

[MikeyH]

I don't know what else to say, surely there must be a way. No company would want their customers to feel this way and neither does ASUS.

[manikyath]

the issue is "something on the mainboard", all that ASUS can practically do is replace the mainboard because i presume everything but the SSD is soldered.

 

so.. your options are:

- pay ASUS to replace your motherboard out of warranty.

- get it back from ASUS and find a 3rd party repair shop that is willing to touch this at all.

- 1.5 years and you're out of warranty? that's already a strong indication from the start that asus did not intend to support you at all. perhaps you should buy something with a decent warranty period if you were hoping to get a decent warranty period?

[Middcore]

3 minutes ago, MikeyH said:

I don't know what else to say, surely there must be a way. No company would want their customers to feel this way and neither does ASUS.

 

They don't care how you feel even the tiniest bit. 

 

I'm not trying to be harsh but it's true. As my signature says, corps aren't your friends. Oh, don't get me wrong, there may be individuals at various levels of the company who want to do right by customers but like all huge corporations, Asus as a collective entity is motivated solely by money. You might think that there comes a point where screwing customers is actually bad for profits, and maybe theoretically that's true, but that's a problem for marketing to solve, and Asus has the best damn marketing machine in the industry. You can screw over a lot of people with junk laptops when you're the main sponsor for LTX. 

[MikeyH]

I understand what you are trying to tell me however I, as a consumer, do have my rights and while - as you say - large corporations may need to perform very well under the extreme pressure I am fairly sure they do not intend to provide their customers with faulty products or put themselves at risk of that if it only can be avoided. F.e I may buy 3-5 expensive devices from them in future and so far my experience with the laptop was great, it served me very well and I loved it.

 

 

I will try to troubleshoot it myself. Thanks for your attempts and your honesty. Have a great day!

[Middcore]

Just now, MikeyH said:

I understand what you are trying to tell me however I, as a consumer, do have my rights

You have the right to support during the specified warranty period, which has elapsed. Any other "rights" as a consumer are illusory. 

 

Just now, MikeyH said:

F.e I may buy 3-5 expensive devices from them in future 

 

(Curb Your Enthusiasm theme music plays) 

[Tetras]

Your best bet in this kind of situation is to make a fuss all over social media and hope that they give you a more reasonable repair cost. I'd also edit the private numbers out of your post.

[IkeaGnome]

38 minutes ago, MikeyH said:

I don't know what else to say, surely there must be a way. No company would want their customers to feel this way and neither does ASUS.

Hate to break it to you. Feel free to skim through the last 10 or 15 pages of this thread.

Asus doesn't care about any one of us or you. 

[Poinkachu]

38 minutes ago, MikeyH said:

I understand what you are trying to tell me however I, as a consumer, do have my rights and while - as you say - large corporations may need to perform very well under the extreme pressure I am fairly sure they do not intend to provide their customers with faulty products or put themselves at risk of that if it only can be avoided. F.e I may buy 3-5 expensive devices from them in future and so far my experience with the laptop was great, it served me very well and I loved it.

 

 

I will try to troubleshoot it myself. Thanks for your attempts and your honesty. Have a great day!

Unless you can really proof it's like planned obsolence or something. You are basically SOL.

Trying to find that proof though, might cost you more than buying a new laptop in total.

 

Your best bet for lower cost is to find a good tech shop that are willing to deal with it with cheaper price tag.

Or maybe find a used mainboard and try to use it instead. No idea whether this can work though, I'm not a pro laptop technician.

Neither have anything to do with ASUS themselves.

 

Quote

large corporations may need to perform very well under the extreme pressure I am fairly sure they do not intend to provide their customers with faulty products or put themselves at risk of that if it only can be avoided

*glances at Gigabyte's exploding PSU, NZXT housefire riser, ASUS trying to void warranty on a particular BIOS install that;s meant to fix their previous BIOS screw up, MSI's fucking softwares, PCI-SIG 12VHPWR connector melting, etc"

yes, all could be avoided, since they all fixed it after being exposed big time. Some tried to fight back or skimp before doing so. Some still have the same lingering possible problem up to today.

[overbuilt_gaming]

1 hour ago, MikeyH said:

I don't know what else to say, surely there must be a way. No company would want their customers to feel this way and neither does ASUS.

We live in a post covid world now, where profit comes first, then sales, then exec bonus's.  Somewhere about 10 steps down is some customer service.  Most companies customer service is just dog doodoo and you can type in whatever in the contact us forms and you'll get a copy/pasta email response and it'll be weeks before you actually talk to anyone.

 

PC Parts and electronics now are like gambling.  You buy what you can afford to lose.

[IkeaGnome]

18 minutes ago, overbuilt_gaming said:

It _WAS_ different pre COVID!  Are you new to the game or something?  I can remember calling Asus & Gigabyte and getting through in just a few minutes.  RMA'ing a card with EVGA and Sapphire was a breeze.  But thanks for your useless comment, and you're welcome for this just as useless reply!  Don't like what I type?   Press the ignore button.  So sick of people on this forum being passive aggressive.  

It wasn't different. Different brands had different issues. 

The issues with Gigabyte Ampere cards started well before covid. 

Info - Asus Motherboard RMA - Worst Customer Service Ever | Tom's Hardware Forum (tomshardware.com)

RMA Nightmare - Republic of Gamers Forum - 124085 (asus.com)

Horrible MSI RMA Experience - RedFlagDeals.com Forums

 

The difference is that people spend more time in front of screens and on keyboards than ever before so you get more complaints for people to read. It's simply a feedback loop.

[SansVarnic]

-= Cleaned =-