My Pc crashes after a few minutes of playing online games

[Pluck]

As the title my Computer crashes after playing for a few min on Online games, most of the games I’ve tested are destiny 2, the first descendants and I’m gonna test warframe as well, the PC is custom built I ordered all the parts and assembled it, this is the parts list

Motherboard: MSI Mag B650 Tomahawk WiFi

CPU: AMD Ryzen 7900X3D

GPU: AMD RX 7900XTX

RAM: GSkill Trident Z5 DDR5 7200 RGB

PSU: ROG THOR 850Platinum

M.2: Samsung 980PRO 2TB

i know this computer is pretty high end, as to why it’s giving me issues with games there should honestly be zero, I’ve tried everything, resetting the PC multiple times, running DDU, Trying out different games, swapping PCIE Slots, deleting and re installing drivers, I’m out of luck, I’d like to diagnose this as soon as possible before my Amazon 30 day free return expires, I’ve had this computer for 10 days with non stop diagnosing, and also my wifi is solid since it’s an Ethernet cable and I’ve run multiple speed test.net, and also everything else runs smoothly except just online games in general, please help.

[Robchil]

39 minutes ago, Pluck said:

As the title my Computer crashes after playing for a few min on Online games, most of the games I’ve tested are destiny 2, the first descendants and I’m gonna test warframe as well, the PC is custom built I ordered all the parts and assembled it, this is the parts list

Motherboard: MSI Mag B650 Tomahawk WiFi

CPU: AMD Ryzen 7900X3D

GPU: AMD RX 7900XTX

RAM: GSkill Trident Z5 DDR5 7200 RGB

PSU: ROG THOR 850Platinum

M.2: Samsung 980PRO 2TB

i know this computer is pretty high end, as to why it’s giving me issues with games there should honestly be zero, I’ve tried everything, resetting the PC multiple times, running DDU, Trying out different games, swapping PCIE Slots, deleting and re installing drivers, I’m out of luck, I’d like to diagnose this as soon as possible before my Amazon 30 day free return expires, I’ve had this computer for 10 days with non stop diagnosing, and also my wifi is solid since it’s an Ethernet cable and I’ve run multiple speed test.net, and also everything else runs smoothly except just online games in general, please help.

make sure you got the correct chipset drivers for the 7900x3d.. don't look at the mainboard homepage, look at the CPU homepage.. as your cpu needs different drivers than regular cpu's..  (according to jaystwocents you need to reinstall windows to get the correct drivers working, if you got the wrong ones.)

 

you ran memory tests?

that's quite high speed, try running them lower like 6400mhz or 6000mhz.. or stock without xmp or what they call it now. since it's basicaly overclocking.  buying highend computerparts is a lottery... usually they work together.. sometimes not. 

 

since it's a samsung 980pro 2tb.. run samsung magician and check if your nvme needs a fw update too. 

 

check if your cpu works with under volting. 

 

 

good luck.. this is btw why people use companies that build for them, as they have ran testing as well usually. And should know what parts goes together and what drivers to get. 

 

anyway.. sounds like a great system when you get it stabile. 

 

[thekingofmonks]

Check for errors in event logs (in system management), this way you'll know why it crashes.

 

You can also do a memory test - Run (Win+R) > type "MdSched" > enter and reboot to the test

[Mark Kaine]

its the ram, simply. 

 

run it at 5200 or something or even stock to confirm 

 

 

 

1 hour ago, Robchil said:

make sure you got the correct chipset drivers for the 7900x3d.. don't look at the mainboard homepage, look at the CPU homepage.. as your cpu needs different drivers than regular cpu's..  (according to jaystwocents you need to reinstall windows to get the correct drivers working, if you got the wrong ones.)

 

you ran memory tests?

that's quite high speed, try running them lower like 6400mhz or 6000mhz.. or stock without xmp or what they call it now. since it's basicaly overclocking.  buying highend computerparts is a lottery... usually they work together.. sometimes not. 

 

since it's a samsung 980pro 2tb.. run samsung magician and check if your nvme needs a fw update too. 

 

check if your cpu works with under volting. 

 

 

good luck.. this is btw why people use companies that build for them, as they have ran testing as well usually. And should know what parts goes together and what drivers to get. 

 

anyway.. sounds like a great system when you get it stabile. 

 

agreed about the drivers,  they should be updated of course.

 

but whatever j2c says isnt worth listening to, just because reinstall worked for him doesn't mean its necessary (it doesn't even make sense, either you have the right drivers or you don't) 

 

2 hours ago, Pluck said:

i know this computer is pretty high end,

yeah. get better ram.

 

 

Quote

The sweet spot for Ryzen 7000 parts is DDR5-6000

 

[Robchil]

6 minutes ago, Mark Kaine said:

agreed about the drivers,  they should be updated of course.

 

but whatever j2c says isnt worth listening to, just because reinstall worked for him doesn't mean its necessary (it doesn't even make sense, either you have the right drivers or you don't) 

 

Honestly.. i'm just relaying.. i have no experience with 7900x3d's or any AMD's the last 20 years

he does have the cpu and discussed it with AMD.. AMD said reinstall to him, so use that as you wish. 

 

[Mark Kaine]

1 hour ago, Robchil said:

Honestly.. i'm just relaying.. i have no experience with 7900x3d's or any AMD's the last 20 years

he does have the cpu and discussed it with AMD.. AMD said reinstall to him, so use that as you wish. 

 

yeah but its just a standard thing they say... and j2c is just parroting whatever people tell him.

 

Ryzen user since 2018: never had to reinstall windows,  still on same install, after several cpu upgrades, zero issues after some initial bios shenanigans were sorted out

 

[DreamCat04]

31 minutes ago, Mark Kaine said:

Ryzen user since 2018: never had to reinstall windows,  still on same install, after several cpu upgrades, zero issues after some initial bios shenanigans were sorted out

The reinstall windows thing was because j2c had a 7950X3D in a system and it disabled half the cores because of how the X3D CPUs work. Then, when he went back to a non-X3D CPU, he still had half the cores disabled and he had to re-install Windows to get the other half of the cores back. That's what that was iirc

[Pluck]

Thank you very much for the reply’s I’ll try all of these helpful comments as soon as I get home from work, I’ll like and checkmark, hopefully the ram was the issue and not the gpu, I’ve grown attached to it, and I know prebuilts come already tested and proven but I’ve built a computer before just not as advanced, once again thank you for the helpful comments I’ll get back to you guys

[Middcore]

Is there a reason your thread titles specifies ONLINE games?

 

Does the system not crash when you play offline, single-player titles?

[Pluck]

i was finally able to play some games for a longer time period and ive noticed that it also crashes on single player games so basically any game now, i tried starfield and after like 5 min of playing it crashes, ive tried all your advices but im starting to narrow down that it might be just faulty ram sticks. ive also set the ram ssticks to its default 4800 mhz and the same thing still happens, as stated before ive downloaded all necessary drivers, does ram also have drivers i need to download? no right?

[Mark Kaine]

13 minutes ago, Pluck said:

i was finally able to play some games for a longer time period and ive noticed that it also crashes on single player games so basically any game now, i tried starfield and after like 5 min of playing it crashes, ive tried all your advices but im starting to narrow down that it might be just faulty ram sticks. ive also set the ram ssticks to its default 4800 mhz and the same thing still happens, as stated before ive downloaded all necessary drivers, does ram also have drivers i need to download? no right?

no, they are not faulty.  they just aren't supported, please refer to my post above and buy ram with 6000mhz max thats supported by your mobo.

 

OR simply try running your ram at like 5600 or something it should work...

 

14 minutes ago, Pluck said:

ive also set the ram ssticks to its default 4800 mhz and the same thing still happens, as stated before ive downloaded all necessary drivers, does ram also have drivers i need to download? no right?

no other than chipset drivers... 

 

then run memtest86, i just don't think the ram is faulty, but that should show it.

 

also just because you tried 4800 (which is a good idea mind you) doesn't mean much, voltage etc is also important. 

 

 

it kinda kinda boils down you just didn't buy the right ram, its a known issue that ryzen has a sweet spot and going above can cause issues (or its simply not on the qvl etc)

 

 

 

[Pluck]

Ok thank you very much I’ll try out tonight those setting but honestly is it even worth keeping that ram I know 7200 is overkill but if it’s gonna give me this much trouble I’d rather just return it and get a 32 gb 6000mhz