Weekly Sponsor Concerns Update - Aug 25, 2023

[CPotter]

Hey everyone,

 

Please see below for our first weekly sponsor update! If you have any questions or concerns, we would advise centralizing feedback into our main "Sponsor Complaints" thread. That way we don't have to maintain updates across 52 of these weekly updates by this time next year. 

 

Secretlab
We're still keeping communication going with the folks over at Secretlab regarding the support service end of their products. We don’t have any new information to share at this time, but we will keep the dialogue going.

 

Volta
We saw there was an additional Volta post. We apologize for any issues people are experiencing, and we want to clarify that we’re no longer partnered with them.

 

BuildRedux

Regarding the RMA issue posted earlier this week, we'll see if we can be put in contact with their customer support in case there are larger issues with their RMA process. This is a partnership that Geoff oversees, so he may be in contact with the poster next week to gather some additional information regarding the shipping of the label if needed. While we have no reason to believe they're using parts previously used for mining, perhaps we need to check in on their RMA policy to make sure delays aren't their standard.

 

Anker

I believe we are at day 225 or so of asking to be taken off all of their sites. We were removed from taken off their primary landing page last week, but we are still waiting and requesting to be removed from their different Amazon pages as well. Our team was in contact with Anker as of Tuesday about the matter, and we will keep everyone updated.

 

We recently posted our sponsor "Do Not Work With" list here on the forum, and will be updating it as needed. We think it's important that our audience better understand our processes for vetting new sponsors.

Part of that process is vetting through the community. We regularly post potential sponsors on the board to see if any one of you has experience with the different brands that reach out to us, and we take that into consideration before engaging. Ideally we'd love to get every single item in to try it firsthand, but time and manpower doesn't always allow for that, so it's important for us to get a temperature check on something before having it brought in to try or test.

Thanks for reading this, and thanks for your fairness and patience while we work with our different partners to try to better the field as a whole.

Until next Friday!