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New pre built crashes under load

Blakus93
By Blakus93
in Troubleshooting
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Hello brought my son a new pre built pc a couple days ago it's a ryazen 5 3600, windows 11, 16gb ram, 3060,1tb Samsung Evo SSD,rtx Corsair 750 PSU and Asus prime b550m-k mobo. All drivers are up to date. Every Time he drops into a game the game just crashes. I tried running a benchmark on heaven benchmark and that crashed too I also got a message saying widows blocked heaven benchmark form accessing GPU. All temps are spot on no high GPU draw or CPU draw. Can someone please help me I've ran out of ideas and might just return the pc. Many thanks 

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3 minutes ago, Blakus93 said:

Hello brought my son a new pre built pc a couple days ago it's a ryazen 5 3600, windows 11, 16gb ram, 3060,1tb Samsung Evo SSD,rtx Corsair 750 PSU and Asus prime b550m-k mobo. All drivers are up to date. Every Time he drops into a game the game just crashes. I tried running a benchmark on heaven benchmark and that crashed too I also got a message saying widows blocked heaven benchmark form accessing GPU. All temps are spot on no high GPU draw or CPU draw. Can someone please help me I've ran out of ideas and might just return the pc. Many thanks 

Your crash smells of a faulty part or faulty Win install, don't bother trying to fix it, no new rig should crash on launching a game!!

RMA it, at least you'll got that advantage with prebuilt

 

System : AMD R9 5900X / X570 AORUS PRO/ 2x16GB Corsair Vengeance 3600CL18 / ASUS TUF Gaming AMD Radeon RX 7900 XTX OC Edition GPU/ Phanteks P600S case /  Eisbaer 280mm AIO (with 2xArctic P14 fans) / 0.5TB Sabrent Rocket + 2TB WD SN850 NVme Gen4 + 4TB Toshiba X300 HDD drives/ Corsair RM850x PSU/ 34" 120Hz 3440x1440p Alienware AW3420DW monitor / Logitech G915TKL keyboard (wireless) / Logitech G PRO X Superlight mouse

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12 minutes ago, PDifolco said:

Your crash smells of a faulty part or faulty Win install, don't bother trying to fix it, no new rig should crash on launching a game!!

RMA it, at least you'll got that advantage with prebuilt

 

Thank you been banging my head against a wall for the past 2 days 

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13 minutes ago, Blakus93 said:

Thank you been banging my head against a wall for the past 2 days 

Else you can dissassemble/rebuild the rig to be sure everything is properly plugged

Reset CMOS and update BIOS

Reinstall Windows

Well everything you've already bought as vendor prebuilt support 🙂 

System : AMD R9 5900X / X570 AORUS PRO/ 2x16GB Corsair Vengeance 3600CL18 / ASUS TUF Gaming AMD Radeon RX 7900 XTX OC Edition GPU/ Phanteks P600S case /  Eisbaer 280mm AIO (with 2xArctic P14 fans) / 0.5TB Sabrent Rocket + 2TB WD SN850 NVme Gen4 + 4TB Toshiba X300 HDD drives/ Corsair RM850x PSU/ 34" 120Hz 3440x1440p Alienware AW3420DW monitor / Logitech G915TKL keyboard (wireless) / Logitech G PRO X Superlight mouse

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They're supposed to stress test it for you and make sure it's stable. Take it back and throw it at them.

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