HP Omen 30L High cpu idle temps!!!!

[GLN0781]

HP Omen 30L

Ryzen 5-5600X

16GB DDR4 RGB Vengeance Ram

EVGA RTX 3060

Windows 11

 

CPU idle temps run around 65-75 degrees Celsius and run 90-102 degrees gaming and shuts down.

HP support unable to determine issue, Omen Gaming Hub increases temps from 65-75 to 85-90 Celsius all of this is ridiculous.

I have replaced thermal paste, i keep the pc clean and dust free, i even added a 120MM fan to the roof of the case for more exhaust and it didn't help at all.

I even tried the CPU power management to lower the CPU power and it didn't help either.

I'm using CoreTemp and the Omen Gaming Hub to track thermals......if i uninstall the gaming hub temps come down almost 10 degrees at idle. HP argues with me that there's nothing wrong with the Hub......yeah ok...........

 

any help or suggestions would be nice.........

 

I've heard of people replacing the factory air cooler, but they get fan error messages at boot up........

[Needfuldoer]

2 minutes ago, GLN0781 said:

I've heard of people replacing the factory air cooler, but they get fan error messages at boot up........

That's the next step I'd recommend. It looks like HP just uses a dinky little clone of the Intel stock cooler. There's no reason that shouldn't be able to cool a 5600X at stock speeds, but you never know. Maybe it's defective, or it doesn't make good enough contact with the CPU.

[GLN0781]

Bad connection to the cpu? I noticed the cpu is a square surface while the cooler has a circular surface so yeah not the best I guess.

[GLN0781]

At this point…. I’d love to ship the tower to Linus Tech Tips…. And have them trouble shoot it…. Maybe even make a video of it….. I just don’t know what else to do…. I’ve followed forums and other online advice…. I just can’t get the cpu thermals down to comfortable levels….

[Whatisthis]

Take the cooler off and snap a picture of both the cooler contact surface and the cpu. That will help diagnose a contact issue.

[GLN0781]

I would but I have already replaced the thermal grease, I really don’t won’t to pull the unit apart again….

[GLN0781]

On 6/6/2023 at 6:59 PM, Whatisthis said:

Take the cooler off and snap a picture of both the cooler contact surface and the cpu. That will help diagnose a contact issue.

The surface of the cooler is the same as a standard AMD Wraith cooler, no copper heat pipes… just aluminum core with a rgb round fan. The cpu temp skyrocket up into the 70’s from the 40 degree range just with any bit of cpu load any load from 5-20 percent load and while gaming it goes close to or over the danger temps. It’s hit 102 once.

I’ve repasted the thermal grease. I’ve vacuumed out all the vents and fans. I uninstalled the Omen Gaming Hub because with that installed idle temps stayed around 75 degrees all the time.

the fans should ramp up the RPM’s when temps go up, but they only do when I run the on board Thermal diagnostic. I am now leaving the side panel off and running a turbo force house room fan blowing directly on the unit to keep my idle temps around 37 degrees and gaming temps at around 75 degrees. 

[GLN0781]

Wound up shipping it to HP there’s a month left on the warranty… so we will see what they say

[GLN0781]

On 6/13/2023 at 9:22 AM, Mxsaa said:

Get a new cooler. The default mounting clips hp use is practically a carbon copy of mounting and the cooler itself 

but HP uses a weird RGB wire hook up I’ve never seen before  so I wouldn’t get the rgb to work on a new cooler….

[GLN0781]

Just got it back from HP repair Depot, they did a factory reset of software and hardware, they replaced the OEM air cooler with a water cooler……I’m still seeing heat spikes while idle at windows go up to the 70’s and 80’s Celsius…..

[Whatisthis]

The only thing I can think of at this point is that the cpu IHS is bent or there is some kind of issue in the TIM between the die and the IHS. If two separate coolers have an issue, starts to point to cpu itself as the culprit.

You might want to contact AMD and see if they could replace the cpu before you do anything else.

 

You can check the flatness of the IhS with a metal straight edge and a light shined from behind if you want to pull the cpu out of the system. If AMD won’t replace it, you can sand it down so it’s flat (obviously dangerous and voids any type of warranty, but plenty of extreme OC guys do this). Do at your own risk, might wind up with a dead cpu.

[GLN0781]

4 hours ago, Whatisthis said:

The only thing I can think of at this point is that the cpu IHS is bent or there is some kind of issue in the TIM between the die and the IHS. If two separate coolers have an issue, starts to point to cpu itself as the culprit.

You might want to contact AMD and see if they could replace the cpu before you do anything else.

 

You can check the flatness of the IhS with a metal straight edge and a light shined from behind if you want to pull the cpu out of the system. If AMD won’t replace it, you can sand it down so it’s flat (obviously dangerous and voids any type of warranty, but plenty of extreme OC guys do this). Do at your own risk, might wind up with a dead cpu.

It’s under warranty with HP so they’re honoring that and will replace it if need be. Ran UEFI Bios Diagnostics on the Fan/Thermal controls and got a CPU Fan Failure, it passed testing at 60% speed and 80% but failed to spin up to 100%, I don’t understand…. What are the chances of two different Fans having the same Failure?

[Whatisthis]

25 minutes ago, GLN0781 said:

It’s under warranty with HP so they’re honoring that and will replace it if need be. Ran UEFI Bios Diagnostics on the Fan/Thermal controls and got a CPU Fan Failure, it passed testing at 60% speed and 80% but failed to spin up to 100%, I don’t understand…. What are the chances of two different Fans having the same Failure?

Same motherboard, same header. Put it to 80% or if there is another fan header plug it in there. If you can set fan speed, set it too100% on that other header.

[GLN0781]

On 6/22/2023 at 8:32 AM, Whatisthis said:

The only thing I can think of at this point is that the cpu IHS is bent or there is some kind of issue in the TIM between the die and the IHS. If two separate coolers have an issue, starts to point to cpu itself as the culprit.

You might want to contact AMD and see if they could replace the cpu before you do anything else.

 

You can check the flatness of the IhS with a metal straight edge and a light shined from behind if you want to pull the cpu out of the system. If AMD won’t replace it, you can sand it down so it’s flat (obviously dangerous and voids any type of warranty, but plenty of extreme OC guys do this). Do at your own risk, might wind up with a dead cpu.

It’s under warranty with HP so they’re honoring that and will replace it if need be. Ran UEFI Bios Diagnostics on the Fan/Thermal controls and got a CPU Fan Failure, it passed testing at 60% speed and 80% but failed to spin up to 100%, I don’t understand…. What are the chances of two different Fans having the same Failure?

 

also, they when they replaced the OEM air cooler with a Water Rad they also replaced my RTX 3060ti with the OEM 3090 it should have had, and gave me back my 3060ti, after the results of the UEFI diagnostic they offered to have me ship it back (all the shipping is free under warranty) they’re going to replace the entire MoBo…… the first time I shipped it they found a CPU fault and cpu fan fault…. So….. Mobo is next shame on them for not catching it the first time though

[GLN0781]

Ok HP has had my 30L twice now, once to upgrade the CPU cooling unit and it still failed, that was the first attempt, second time around they replaced the entire Motherboard because the fan control module was bad, and it’s still idles at 55-76 degrees Celsius. When I run the UEFI Diagnostic on fan speed tests the cpu fan fails to speed up to 80% and 100%…..I really don’t want to send it to HP again….. I don’t know what else to do!!! Linus PLEASE HELP!