Jump to content

PC just freezes during gameplay for no obvious reason

B1GLeo

Hello All,

I have following PC setup 
https://pcpartpicker.com/user/b1gleo/saved/FjBxcf

Or in short: 

AMD Ryzen 7 3700X
Gigabyte X570 AORUS PRO
Patriot Viper RGB 16 GB (2 x 8 GB) DDR4-3600
Samsung 860 Evo 2 TB
ADATA XPG SX8200 Pro 1 TB M.2
Sapphire PULSE Radeon RX 5700 XT 8 GB
SilentiumPC SG1V EVO TG ARGB
FSP Group Hydro G 750 W 80+ Gold Certified Fully Modular ATX Power Supply

Triplescreen setup

1x Alienware AW2518HF 24.5" 1920 x 1080 240 Hz
2x HP 25x Full-HD (1920 x 1080) 144 Hz 1 ms

etc.


And for some time now I'm trying to resolve this issue, I have problem with my PC freezing during gameplay as such (sorry for Croatian language at the beginning): https://drive.google.com/drive/folders/1bRWyGV1ZvCfai1A5rztZkjopxo2WDH4v


I've included event viewer logs for the issue. 

Only way of recovery is by pressing restart button.
It does not produce BSOD, neither some logs for the time of this event, even event viewer doesn't give clear view to issue (as only critical error is regarding reboot using resetart button)


What I did so far:
- Cleaned up whole PC

- Reapplied thermal paste to both CPU and GPU (Alphacool Apex 17W/mK)

- All thermal pads are still in great condition

- I've reinstalled and upgraded to Windows 11

- Got latest BIOS updates from Gigabyte (only mod is XMP on and 3600MHz set for RAM)

- Got latest drivers for all the components

- Disabled MPO

- Monitored temperatures

- Tried windows + shift + ctrl + B to recover the gpu driver

- Did memtest and loads of other hardware related tests (for ssd, gpu stress, cpu stress and so on)

etc. (probably didn't think of all the things now that I've already done)
 

Can anyone help me out to find out and solve the root cause?

 

crashesOccuring.evtx

Link to comment
Share on other sites

Link to post
Share on other sites

Remove all forms of overclocking including XMP, PBO, and such features. Retest.

That includes all the automatic stuff AMD CPU-s do on AM4 boards. Turn it all off.

Would not be the first Zen2 to experience a degradation.

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
Link to comment
Share on other sites

Link to post
Share on other sites

  • 5 months later...

I think I got the issue resolved by finding problem in Event Manager, even though I overlooked it multiple times:

Faulting application name: cpudump.exe, version: 1.0.0.1, time stamp: 0x57cd3da5Faulting module name: MFCCPU.dll, version: 22.5.11.1, time stamp: 0x630f237aException code: 0xc0000005Fault offset: 0x0000403eFaulting process id: 0x0x3648Faulting application start time: 0x0x1DA0A41613EF4DEFaulting application path: C:\Program Files (x86)\Gigabyte\EasyTuneEngineService\cpudump.exeFaulting module path: C:\Program Files (x86)\Gigabyte\EasyTuneEngineService\MFCCPU.dllReport Id: 37e0bda8-2a0f-45f7-9ce8-65985b2e8c30Faulting package full name: Faulting package-relative application ID

I uninstalled Gigabyte Easy Tune (make sure to use Geek uninstaller-it's free and deletes service which can cause crashes again if you delete using windows uninstaller), then had a crash caused by Wallpaper engine (first of that kind during few years of use) so I disabled that...
Been running for 1 months approx without any crashes.

Hopefully this helps someone 🙂

Link to comment
Share on other sites

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×