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VIDEO_DXGKRNL_FATAL_ERROR - HP Spectre x360

theP0M

So work gave me a brand new HP Spectre to use. For the most part, it has been a pretty solid laptop. Just multiple times throughout the day it gives a BSOD for [VIDEO_DXGKRNL_FATAL_ERROR].

It's been a few days of troubleshooting now and I can't seem to figure out why it's happening. I've looked up and followed the most common steps both provided by the BSOD and other forums.

 

Edit: For clarification I work in the IT department. I'm just trying to get some extra help.

 

Hardware Specs:

Spoiler

Manufacturer:      Hewlett-Packard

Model No:            Spectre x360 2-in-1 Laptop 16-f1013TX

CPU:                   12th Gen Intel(R) Core(TM) i7-1260P   2.10 GHz

GPU 1:                Intel(R) Iris(R) Xe Graphics [Driver Version: 31.0.101.4255]

GPU 2:                Intel(R) Arc(TM) A370M Graphics [Driver Version: 31.0.101.4255]

RAM:                   Micron Technology - MT40A1G16KD-062E 16 GB

 

Software Specs:

Spoiler

Edition:                 Windows 11 Home

Version:                22H2

OS Build:              22621.1485

Experience:          Windows Feature Experience Pack 1000.22639.1000.0

Is OEM:                YES

 

BIOS:

    Brand:              Insyde

    Version:            F.3

    Date:                10/24/2022

Attached is a link to the Sysnative Dump. Resource Performance Monitor didn't want to finish after 60 seconds though so I don't have any data for that.

 

 

 

Troubleshooting I've done so far:

  • Ensure all windows updates are done (including a preview update but this issue was happening before that update was installed too)
  • Updated arc drivers [clean install].
  • Updated Intel drivers for cpu and graphics [clean install].
  • Removed and re-installed display drivers.
  • BIOS and Firmware updates.
  • Safe Boot
  • Clean Boot
  • DISM - no faults
  • Windows Troubleshooting - no faults
  • CMD > sfc/scannow - no faults

 

I haven't performed a complete re-image of the laptop as I'm hoping I won't need to, but it's looking like the only option left.

 

Ironically while making this post I haven't had an issue...

20230330_142110.jpg

dump.txt

Edited by theP0M
Added Clarification
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Why are you trying to fix it yourself instead of letting your IT department or HP handle it? If it’s new they should have no problem fixing it or replacing it. You should not be worrying about BSOD.

My PC Specs: (expand to view)

 

 

Main Gaming Machine

CPU: Intel Core i7-10700K - OC to 5 GHz All Cores
CPU Cooler: Corsair iCUE H115i RGB Pro XT (Front Mounted AIO)
Motherboard: Asus TUF GAMING Z490-PLUS (WI-FI)
Memory: Corsair Vengeance LPX 32 GB (2 x 16 GB) DDR4-3600

Storage: Intel 665p 1 TB M.2-2280 NVME SSD (x2)
Video Card: Zotac RTX 3070 8 GB GAMING Twin Edge OC

Power Supply: Corsair RM850 850W
Case: Corsair 4000D Airflow
Case Fan 120mm: Noctua F12 PWM 54.97 CFM 120 mm (x1)
Case Fan 140mm: Noctua A14 PWM 82.5 CFM 140 mm (x4)
Monitor Main: Asus VG278QR 27.0" 1920x1080 165 Hz
Monitor Vertical: Asus VA27EHE 27.0" 1920x1080 75 Hz

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So for now, It's definitely an issue with the ARC driver / GPU. My solution for now is having to disable the arc display adapter in device manager. Hopefully they bring out a newer driver than august last year.

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1 hour ago, theP0M said:

So for now, It's definitely an issue with the ARC driver / GPU. My solution for now is having to disable the arc display adapter in device manager. Hopefully they bring out a newer driver than august last year.

or RMA it, and get another model. 

 

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