Xbox Packet Loss 100%

[shea99]

So im experiencing quite bad lag on warzone at the moment. Done a speedtest on the xbox to have this returned

Down: 148.42 Mbps

Up: 22.04 Mbps

Packet loss : 100%

Latency: 30ms

Wireless strength: 100 %

 

Ive tried forgetting the network and clearing the mac address as well as hard resseting both the xbox and the router. 

A speedtest on the same network on my phone shows 0% packet loss.

 

any help as to resolve this would be much appreciated 

 

[Radium_Angel]

Can you run the xbox via wired?

Curious if it would yield anything different

 

Also, you might find pingplotter of some use

https://www.pingplotter.com/

 

Very helpful when troubleshooting network latency, but it does have a bit of learning curve to it

[shea99]

15 hours ago, Radium_Angel said:

Can you run the xbox via wired?

Curious if it would yield anything different

 

Also, you might find pingplotter of some use

https://www.pingplotter.com/

 

Very helpful when troubleshooting network latency, but it does have a bit of learning curve to it

Plugged directly into the router with a 10m cable running through the house. Still the same issue 100% packet loss. Potentially a port issue ? Done a test on my phone again and no packet loss. 

 

I have recently installed a WiFi card into my pc which was using a wired connection through a powerline adapter previously

[shea99]

1 hour ago, shea99 said:

Plugged directly into the router with a 10m cable running through the house. Still the same issue 100% packet loss. Potentially a port issue ? Done a test on my phone again and no packet loss. 

 

I have recently installed a WiFi card into my pc which was using a wired connection through a powerline adapter previously

To clarify ive also tried connecting to my mobile hotspot with reported speeds of 60 up 10 down and 80-90 latency and again the packet loss issue remains at 100%

[Radium_Angel]

37 minutes ago, shea99 said:

To clarify ive also tried connecting to my mobile hotspot with reported speeds of 60 up 10 down and 80-90 latency and again the packet loss issue remains at 100%

Sounds like it's an xbox problem, rather than an ISP issue.

Can you take the xbox to a friend's house and try their internet?

[Alex Atkin UK]

2 hours ago, Radium_Angel said:

Sounds like it's an xbox problem, rather than an ISP issue.

Can you take the xbox to a friend's house and try their internet?

The two things may be unrelated even, as it literally can't be 100% packet loss or you'd have no connection.

 

Of course if Xbox have a network issue it could be 100% breaking the test while not being 100% in reality.  But to see a speed test and then 100% packet loss is amusing, given that being impossible.

[TomChaai]

3 hours ago, Alex Atkin UK said:

The two things may be unrelated even, as it literally can't be 100% packet loss or you'd have no connection.

 

Of course if Xbox have a network issue it could be 100% breaking the test while not being 100% in reality.  But to see a speed test and then 100% packet loss is amusing, given that being impossible.

Could be a 100% UDP drop but the TCP is fine, therefore he can log in Xbox Live and download stuff correctly, but the ping and throughput test using UDP fails.

[shea99]

21 hours ago, Radium_Angel said:

Sounds like it's an xbox problem, rather than an ISP issue.

Can you take the xbox to a friend's house and try their internet?

Sounds like an issue thats been reported quite often recently according to an advisor from microsoft, however they cant conclude that its a known issue atm stupidly. Guess ill have to stick to hogwarts legacy for the time being  thanks for the help all