sound PCIE Soundcard stops working when I installed a 2.5gbe pcie card.

[Polgara]

My sound was working great until I installed a 2.5gbe pcie adaptor card. 

 

OS: Windows 11 Pro 

Motherboard: Gigabyte x570 aorus elite

CPU: AMD Ryzen 7 3800XT 8-Core Processor    

Sound Card: Sound blaster x ae-5

GPU: 2080ti 

NVME SSD
 

Tryed different slots for the sound card with and without 2.5 gbe card, tried new drivers for sound card and 2.5 gbe card.

Does the Motherboard share some PCIE slots? so can't use them all?
Do any Bios changes need to be made?? 

 

GPU in orange slot.
soundcard in purple slot have had sound card in both green slots as well and working when no 2.5 GBE card installed

If more info needed will supply

Edited February 4, 2023 by Polgara
updated information

[Applefreak]

2 minutes ago, Polgara said:

My sound was working great until I installed a 2.5gbe pcie adaptor card. 

 

OS: Windows 11 Pro 

Motherboard: Gigabyte x570 aorus elite

Sound Card: Sound blaster x ae-5

 

I have tried removing the 2.5gbe card.
trying different slots for the sound card with and without 2.5 gbe card
trying different slots for the 2.5gbe card with the sound card

tried new drivers for sound card and 2.5 gbe card.
 

Does the Motherboard share some PCIE slots? so can't use them all?

Do any Bios changes need to be made?? 

If more info needed will supply
Thinking of formatting my OS

 

Have you tried disabling onboard audio? Have you checked that the default audio device is still your sound card? Your board should have plenty of lanes, so we can rule that one out. 

[Polgara]

3 minutes ago, Applefreak said:

Have you tried disabling onboard audio? Have you checked that the default audio device is still your sound card

Sound card is not showing up any more in device manager

[Applefreak]

8 minutes ago, Polgara said:

Sound card is not showing up any more in device manager

Has your sound card a supplementary power cable? Maybe it came loose when you installed the ethernet card?

[Polgara]

4 minutes ago, Caroline said:

What CPU are you using?

AMD Ryzen 7 3800XT 8-Core Processor    

 

 

4 minutes ago, Caroline said:

Can you set IRQs for the cards in the BIOS setup? I doubt but I always ask anyway.

Go on and disable any things you're not using that might be on by default like the serial port (COM1)

not sure waht IRQ's are even googled it and don't unstand it.
I disable all processes and startup process to only what i use.

[Polgara]

2 minutes ago, Applefreak said:

Has your sound card a supplementary power cable? Maybe it came loose when you installed the ethernet card?

no it doesn't powered via pcie only reseated it many times now changing it around