PC BSOD When Attempting Driver Update + Graphics Artifacting

[Funder]

Hello,

 

A few days ago my computer display started artifacting (see attached pictures) and shortly jumped to a BSOD, it was initially Stop Code: VIDEO_TDR_FAILURE, but has changed to Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. However, What Failed: nvlddmkm.sys persists throughout both. My GPU doesn't show up on HWMonitor or any I've gotten the PC to be stable enough to gather the dump files as well as write this post, however, the artifacting persists during use. Here are the dump files.

 

System Specs (As per posting instructions + a few)

• OS/Original OS: Microsoft Windows 10 Pro (Purchased from a retailer)
• x86: x64 based
• Age: ~3 Years
• Age of OS Installation: 4/21/2021 - Concurrent
• CPU Model: Ryzen 5 3600
• Video Card Model: MSI Gaming X Trio RTX 2080
• Motherboard: GIGABYTE X570 GAMING X
• Power Supply: EVGA Supernova 550 G3 80+ Gold
• System Manufacturer: Myself (Maybe I read the posting instructions wrong)
• Laptop or Desktop: Desktop
• Memory: 2x8 OLOy Warhawk DDR4 3200 MHz, 2x8 G.Skill Trident Z DDR4 3600MHz
• Storage: Crucial P1 1TB NVME M.2 (Boot Drive), WD Blue 1TB Harddrive, Samsung 500GB SSD (Unknown model)

Things I've Tried

 

• Reinstalling drivers through Device Manager & GeForce Experience (Causes BSOD)
• Clean reinstall of drivers including a DDU prior to installation (Causes BSOD)
• Reseating GPU, GPU Powercables, and HDMI/DisplayPort cables (No change)
• Running the system without mixed memory sticks (No change)
• chkdsk on all my drives (No problems)
• sfc /scannow on all my drives (No integrity violations)
• DISM Restorehealth (No change)

 

Please let me know if I have to provide any additional info. Any help would be greatly appreciated. Thanks in advance.

 

 

[SavageNeo]

This does not look good for you. Did you get the card used, or did yiu buy new. artifacting is very rare on under 5 year old gpu. Have you repasted, or did anything to the gpu?

 

test it on the other pcie slot, if no change try it on other pc if you can.

 

gpu artifacting is a bad sign, and usually means that hte gpus VRAMs are dying. not always tho, but usually

[191x7]

37 minutes ago, Funder said:

Hello,

 

A few days ago my computer display started artifacting (see attached pictures) and shortly jumped to a BSOD, it was initially Stop Code: VIDEO_TDR_FAILURE, but has changed to Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. However, What Failed: nvlddmkm.sys persists throughout both. My GPU doesn't show up on HWMonitor or any I've gotten the PC to be stable enough to gather the dump files as well as write this post, however, the artifacting persists during use....

 

 

The 2080 an 2080ti are known for RAM failures.

 

 

[Funder]

22 minutes ago, SavageNeo said:

This does not look good for you. Did you get the card used, or did yiu buy new. artifacting is very rare on under 5 year old gpu. Have you repasted, or did anything to the gpu?

 

test it on the other pcie slot, if no change try it on other pc if you can.

 

gpu artifacting is a bad sign, and usually means that hte gpus VRAMs are dying. not always tho, but usually

I bought the card lightly used off eBay. Tested it on another PCIe slot to no avail. I'll try my best to get it tested on another rig but it's unlikely I can secure another to test within the next few days. I will fulfill that as soon as I can.

 

Please let me know if I need to do anything else.

 

[SavageNeo]

lightly used. yeah the owner replaced the paste or something and did not put it back together well enough, that can cause artifacting. you can try to unscrew the backplate and cooler, and screw it back again

[Funder]

7 minutes ago, SavageNeo said:

lightly used. yeah the owner replaced the paste or something and did not put it back together well enough, that can cause artifacting. you can try to unscrew the backplate and cooler, and screw it back again

My apologies, what I meant by my previous message was that I had purchased it 3 or so years ago and it has started showing issues now, this is not to try to excuse or argue, just trying to give more info. However, I will also try to unscrew/screw the backplate & cooler.

 

Should the problems persist, what should be my next step? I doubt I can get support from MSI/NVIDIA in this case since I bought this card 2nd hand and it is most likely beyond warranty right? (I suppose unscrewing the backplate, removing the warranty sticker, would most likely also void me from support)

 

Thanks for the advice & insight

 

Edited December 5, 2022 by Funder
Revised sentence about the context of the purchase.

[Funder]

29 minutes ago, 191x7 said:

The 2080 an 2080ti are known for RAM failures.

 

 

Thank you for the informational video. If this truly is the case, it's going to be a real shame to let the little guy go. 

[Funder]

On 12/4/2022 at 11:27 PM, SavageNeo said:

lightly used. yeah the owner replaced the paste or something and did not put it back together well enough, that can cause artifacting. you can try to unscrew the backplate and cooler, and screw it back again

Sorry I hate to bump you again with the same message but I wanted to get some final words before I start doing anything that might be irreversible.

 

What I meant by my previous message was that I had purchased it 3 or so years ago and it has started showing issues now, this is not to try to excuse or argue, just trying to give more info. However, I will also try to unscrew/screw the backplate & cooler.

 

Should the problems persist, what should be my next step? I doubt I can get support from MSI/NVIDIA in this case since I bought this card 2nd hand and it is most likely beyond warranty right? (I suppose unscrewing the backplate, removing the warranty sticker, would most likely also void me from support)

 

Thanks for the advice & insight

[Cyberat]

Slightly Baked Hardware from E-Bay... Not surprised.

Now, if you're going to unscrew the heatsink and fans, you will need thermal paste to put it back on.

I suggest silver thermal paste, the performance more than makes up for the few cents you might save.

Lookup videos on how to apply thermal paste, this is not your favorite sandwich, have to have enough to cover the surface, but not so much that with the heatsink on it overflows onto the board itself. Given the setup it's not like CPUs where you can see what you've done either.

I expect the GPU is cooked, but good luck to you.

[Funder]

On 12/7/2022 at 2:09 AM, Cyberat said:

Slightly Baked Hardware from E-Bay... Not surprised.

Now, if you're going to unscrew the heatsink and fans, you will need thermal paste to put it back on.

I suggest silver thermal paste, the performance more than makes up for the few cents you might save.

Lookup videos on how to apply thermal paste, this is not your favorite sandwich, have to have enough to cover the surface, but not so much that with the heatsink on it overflows onto the board itself. Given the setup it's not like CPUs where you can see what you've done either.

I expect the GPU is cooked, but good luck to you.

Sorry for the late reply, but thanks for the advice. I've definitely heard about GPU thermal paste applications being more specific.

 

Looks like eBay and I are parting ways in the realm of GPUs haha.

[Cyberat]

Be sure to part ways in the way of Computers, Electronics, Hydraulics, Mechanical or anything that is not a one solid object.