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My new Cyberpower PC is displaying red and green lines.

RenCross
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I got a Cyberpower PC as a gift from a friend recently, and it didn't have a monitor so I decided to use an HDMI cable to plug it into my TV for now until I can get one. I wasn't expecting the error, but I really am hoping it's because of me plugging it into a TV instead of everything else I read. It also has RGB fans that aren't lighting up at all, so I'm wondering if something is wrong with the power cables or even the motherboard. What should I do? [Also please ignore the mess below my TV, the picture makes it look worse than it is]

20221204_110953.jpg

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Typical cyberpower shipping damage happened.

 

Its dead send back for refund/repair

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i agree with him, you cant do anything about it.  its a shame that it was a gift tho, now you need to send it back:(

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4 hours ago, jaslion said:

Typical cyberpower shipping damage happened.

 

Its dead send back for refund/repair

A tech friend suggested to power cycle it. Do you think this is good advice or should I just try to get it repaired?

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It's worth trying another TV/monitor if you can before contacting the supplier etc. I've had this happen on a new build that I tested on a cheaper, lesser known brand TV. Possibly something to do with a failing handshake over HDMI. It worried me at first as it presents like a GPU issue or similar, but the PC in question works fine on all other TV's/Monitors.

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23 minutes ago, RenCross said:

A tech friend suggested to power cycle it. Do you think this is good advice or should I just try to get it repaired?

Sure. But also try it on another monitor/tv

 

 

If the same send it back or refund it. Cyberpower is VERY known for shipping damage and this happening.

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1 hour ago, Volksdevil said:

It's worth trying another TV/monitor if you can before contacting the supplier etc. I've had this happen on a new build that I tested on a cheaper, lesser known brand TV. Possibly something to do with a failing handshake over HDMI. It worried me at first as it presents like a GPU issue or similar, but the PC in question works fine on all other TV's/Monitors.

It's a GE 4K HDMI with a Sony 4K tv, but I'm thinking it's possible that it's the TV

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Also HDMI wires must be rated, preferably 3.0 but just cause it works for video, doesn't mean it's good for PC.

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It turned out to be the GPU unfortunately. Everything works fine now, but I'm sad I had to get the GPU fixed. Thanks for everyone's help!

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