Monitor won't display video when switching screens on Windows 11

[HumdrumPenguin]

I have a 1440p ultrawide monitor, and a 4k TV. The 4090 Suprim X (air cooled) is connected to both via display port on the former and HDMI 2.1 48gpbs on the latter. If I select to see the image on the TV only, and I use it that way for a while, when I try moving back to the monitor I get no image, and the black screen will keep blinking every 5 seconds or so. Shutting down and turning the PC on again fixes the problem, but the issue happens every single time that I try using the PC on the TV for some time. Today the behaviour was a bit different though. I was streaming a soccer game and didn't try playing any game. When I switched back to the monitor, there was no issue, until the PC went on sleep and wouldn't display the image again once I tried waking it up. Then I shut it down and got it fixed. I've used the same RTX 4090 on two builds (Intel Z390 platform and AMD AM5 platform), and the same thing happens, so it can only be the graphics card. I've checked resolutions on Windows and refresh rate to see if there was anything unusual, but it all displayed properly. I've also tried both gaming and silent BIOS physical switch on the card. If using the monitor only via display port, I have no issues. If using the TV only via HDMI 2.1, I have no issues. It's only when both are connected and I switch from one to the other. I didn't have this problem with an older RTX 2080 Ti I also have. Any idea what this could be, and if there's any fix? I've downloaded the NVIDIA firmware for blank screens and it didn't solve the problem. I've also tried all NVIDIA drivers available since Oct 12, 2022, when the RTX 4090 came out.

 

System:

Windows 11 Pro

Ryzen 7700X

MSI MPG CARBON X670E CARBON WIFI - BIOS E7D70AMS.132

G.SKILL 32Gb (2X16) F5-6000J3238F16G - EXPO Enabled

RTX 4090 MSI SUPRIM X - Driver 527.37

Samsung 970 Evo 1Tb

Corsair H150i Pro

Corsair AX860

[B33fSupreme]

I have this exact same problem!  Have you found a fix?  It is really ruining the 4090 experience...

 

4090, plugged into a 4k (120hz) tv via HMDI 2.1 and a 1440p (144hz) monitor on display port.  I switch back and forth between them a few times a day, never had a problem with a 1080ti, 2080ti, or 3080.  Now with the 4090 it fritzes out when going from the hdmi tv to the dp monitor.  Works fine going the other direction.  I'm also on a AMD platform.

 

One work around I found was to extend the desktop to both monitors as an intermediate step before disabling the second one.  I use MultiMonitorTool and a batch file to do the monitor switching, so this isn't as cumbersome as it seems.  However, it does still go crazy when the display is set to the dp monitor and the computer shuts off the display for power savings.

 

I installed the firmware update that is supposed to fix the blank screen issue, but that did not fix anything.

 

Windows 10 Pro

Asus B550 Wifi

Ryzen 5800X

PNY XLR8 Gaming 4090 (VCG409024TFXXPB1)

Driver Version: 527.37

[SavageNeo]

sounds like a driver bug. report it to Nvidia, and mayby it will be fixed in osme update. more reports = faster fix

[B33fSupreme]

@HumdrumPenguin I found your thread on MSI forums while researching this further.  When you get a replacement, will you please follow up and let me know if it works correctly, or if this is affecting all RTX 4090?

[B33fSupreme]

FYI GeForce drivers 527.56 fixed this

[HumdrumPenguin]

On 12/8/2022 at 1:54 PM, B33fSupreme said:

FYI GeForce drivers 527.56 fixed this

Thank you this answer!

 

Someone on Reddit also reached out to me with the same issue and I suggested they try the latest driver. It fixed for them. I called MSI to let the team working on the RMA of my card know about it. I dropped off the 4090 for RMA on the MSI Center near my home just 2 days before the release of the driver. The guy on the phone updated my ticket and said if the team concludes the driver completely fixes it indeed, they will send back the card soon. I do hope so, because that was a bummer. Considering the MSI Center is a 15 min drive from where I am, I'm hoping to see it back within this coming week.

 

MSI support is not very knowledgeable, I can tell you tell. My troubleshooting was WAY more in-depth them theirs. I also had bought an MSI CARBON X670E board that I ran into a couple problems and decided to return while I still could. The ASUS Strix X670E-E I got instead is flawless so far, with much better boot time. I also have an Ai1300P PSU in the mail that I got on backorder some time ago, and I also intend to return it once it arrives. Issues with the two MSI products I had raised a huge red flag for me with this company, so I'm not taking a risk with a third product.

 

PS.: I didn't see your posts before because my ASUS board arrived yesterday only, and I was without a computer