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Pre-Built gaming PC can receive WiFi perfectly but the Ethernet is low quality.

Seeking advice on whether this is a software issue or a hardware issue.

Recently purchased a pre-built gaming PC.

  • It's running on the most recent Windows 11 version. 
  • It's brand new out of the box. Nothing has been modified or touched.

I already went through steps with their support team and they haven't been able to help me fix this. I'm genuinely stumped.


The Issue:

  • The internet works fine when I use WiFi. The Ethernet is defaulting to the lowest possible video quality and buffering.
  • The Bluetooth randomly drops out (like if you muted the video) and comes right back in. No explanation.

I set up the internet using a Cat 8 Ethernet cable. The cords are only a month old so there's no chance it's the cord. I was using it on my previous computer with no issues.

 

My internet is a 1Gig plan which I've tested routinely during this. It's not my internet service.

 

What I tried:

  • Went into the Windows Troubleshooter and ran scan after scan. It detects no issues with the LAN drivers or the WiFi. It did detect a radio channel issue with the Bluetooth but it stated it fixed whatever that issue may have been. Still having the Bluetooth drops regardless.
  • I went into the Device Manager and manually checked for hardware updates. None were listed so I eventually uninstalled the LAN driver and reinstalled it. That didn't fix the issue either.
  • Even tried toying with internet settings and changing my DNS (tried both Google and Cloudfare). No fix.
  • My last step which was today was I did a full reinstall of the OS. I had no real loss because the computer was so new but even after the reinstall the issue persisted. 

I'm at the point now where I think the issue is hardware related and related to the actual motherboard they used.

 

The motherboard is the ASUS B660 Series | Intel

 

The only reason I think it's hardware is both the Ethernet and Bluetooth are showing issues and that's the common denominator. I'm just trying to figure out if maybe something is simply in conflict and I'm not actually dealing with a hardware issue. (I hope)

 

No one from Redux has been able to give me an answer and I'm running out of ideas beyond just returning it. I'm hoping one of you might have an idea of what I could try.

 

I appreciate your help in advance.

Edit:

 

Ending up solving it through a random search.

Turns out the Intel chips used in my specific computer do not work correctly with the IP6 prototols of my ISPs provider. I had to go into my network settings and manually disable all of the IP6 processes and the issue completely fixed itself.

Honestly, frustrating as all hell but grateful I found the issue.


The video in question I found:

 

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Just rma the thing and have em send another one, likely the pc is faulty or something like that

 

Also could you just show the "best" specs in picture form or your current specs? Tried it and it gave a pitifull 12700f and 3070 as its reccomendation for 2.2k (easy 13700k + 3090 in this budget)

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Rma the thing? also ask for compensation for your troubles imo. 

 

also i have written down the company name, thank you for the information 

The direction tells you... the direction

-Scott Manley, 2021

 

Softwares used:

Corsair Link (Anime Edition) 

MSI Afterburner 

OpenRGB

Lively Wallpaper 

OBS Studio

Shutter Encoder

Avidemux

FSResizer

Audacity 

VLC

WMP

GIMP

HWiNFO64

Paint

3D Paint

GitHub Desktop 

Superposition 

Prime95

Aida64

GPUZ

CPUZ

Generic Logviewer

 

 

 

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Windows prefers to connect wi-fi in latest editions and also enables IPv6 by default. (better spyware)

Tried disabling wi-fi and IPv6 ?

Checked the router for preferential bandwidth setups (or defaults) ?

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  • 3 weeks later...
On 12/3/2022 at 11:45 PM, Cyberat said:

Windows prefers to connect wi-fi in latest editions and also enables IPv6 by default. (better spyware)

Tried disabling wi-fi and IPv6 ?

Checked the router for preferential bandwidth setups (or defaults) ?

Don't disable IPv6, that's bad and harmful advice.

 

If you're doing that, you're harming the internet experience overall by making IPv4 more depended upon which is not a good thing. IPs are already being shared between not just your devices but also multiple people, that breaks P2P connections, and doesn't allow people to self host, which makes the internet more and more centralized which is actually overall bad for privacy in a much worse way. Also IPs don't play that much of a role in privacy, they only help identify you, companies have better ways of doing that like logins, and any type of data, and that's already being used and it's much more effective, because even in IPv6, you can NAT, so if you really care about your devices having slightly different addresses, then get a router that can do NAT for you and go wild. I don't care about your network. But don't tell people to disable IPv6 for privacy reasons on the base that it's IPv6

and so it's bad for privacy.

 

You can't even identify a device that well via its IP anyway. Turns out, while yes you can figure out if someone is the same as last time if they did it in a 24-hour frame, now a days all modern devices use IPv6 privacy extensions, these mean that when you're doing most tasks, you're not using your 'permanent' IPv6, but instead, you get a new random IPv6 every 24 hours. The only thing identifiable is your network via the 64 bits, which was the same case on NATed IPv4.

 

Disabling IPv6 won't make his connection faster, it's more likely to make it slower. A lot of times ISPs can have much better peering in IPv6 than IPv4, for example I can get 6ms DNS from Cloudflare, meanwhile my better option on IPv4 is still Cloudflare, but it's 20ms. That means anything from Cloudflare which is on multiple websites will also have that difference. Also because of the multiple layers of NAT not only IPv4 for me is slower, but it's also more inconsistent, ping varies a lot, on IPv6 that isn't an issue.

Also he got over the fact that the issue is Ethernet and WiFi not being consistent with each other.

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My ping is a constant 15ms with Spectrum, no IPv6. So tell me who you work for to post such lies ?

There is nothing in networking ethernet and wi-fi "with each other".

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