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USB ports lose all functionality under load.

Vandor
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Hi,

 

So recently I've had issues in games where all my USB ports will crash simultaneously. I thought I narrowed it down to using SignalRGB when playing games, but it would seem it's just a symptom of a bigger problem I can't seem to pinpoint.

 

The reason being is that I discovered when this issue happens, a Kernal error pops up in event viewer with this string:

 

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001 Event ID 28

 

This string will also show on startup, but only if I have my condenser mic plugged in, as well as a Corsair VOID wireless headset Dongle. If I plug either of these in, I get this error, this never used to be the case and I'm not sure why now. That particular error seems to point to power draw/drivers or faulty RAM. I've updated all my drivers, updated my BIOS to the latest (see specs) my RAM passes memory tests. Only thing I haven't tried is a different PSU,I know it's old though, but I don't get any typical PSU symptoms otherwise so I'm hesitant to even spend the time to try another PSU.

 

SPECS:

Windows 11 64 bit, latest build, up to date.

MSI MEG B550 UNIFY (BIOS 1.70)

Ryzen 7 5800x

Corsair Vengeance RGB Pro 32GB @3600Mhz (XMP)

EVGA Geforce RTX 3070

Corsair RM1000i 1000W PSU (2015 model)

 

Typical background apps I have are SignalRGB, TranslucentTB, Wallpaper engine (it's set to disable once a fullscreen program is launched) EVGA Precision X1.

 

This issue is a pain in my a$$, any ideas?

Thanks

 

 

 

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Look at the 5V rail voltage with a monitoring software of your choice and see if it tanks under load. If it does, I'd say it's time to replace the PSU

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#1. Treat others as you would like to be treated.

#2. It's best to keep your mouth shut; and appear to be stupid, rather than open it and remove all doubt.

#3. There is nothing "wrong" with being wrong. Learning from a mistake can be more valuable than not making one in the first place.

 

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I see you're using the latest bios, but how about the latest chipset driver?

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

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2 hours ago, Vandor said:

Hi,

 

So recently I've had issues in games where all my USB ports will crash simultaneously. I thought I narrowed it down to using SignalRGB when playing games, but it would seem it's just a symptom of a bigger problem I can't seem to pinpoint.

 

The reason being is that I discovered when this issue happens, a Kernal error pops up in event viewer with this string:

 

Error setting traits on Provider {8444a4fb-d8d3-4f38-84f8-89960a1ef12f}. Error: 0xC0000001 Event ID 28

 

This string will also show on startup, but only if I have my condenser mic plugged in, as well as a Corsair VOID wireless headset Dongle. If I plug either of these in, I get this error, this never used to be the case and I'm not sure why now. That particular error seems to point to power draw/drivers or faulty RAM. I've updated all my drivers, updated my BIOS to the latest (see specs) my RAM passes memory tests. Only thing I haven't tried is a different PSU,I know it's old though, but I don't get any typical PSU symptoms otherwise so I'm hesitant to even spend the time to try another PSU.

 

SPECS:

Windows 11 64 bit, latest build, up to date.

MSI MEG B550 UNIFY (BIOS 1.70)

Ryzen 7 5800x

Corsair Vengeance RGB Pro 32GB @3600Mhz (XMP)

EVGA Geforce RTX 3070

Corsair RM1000i 1000W PSU (2015 model)

 

Typical background apps I have are SignalRGB, TranslucentTB, Wallpaper engine (it's set to disable once a fullscreen program is launched) EVGA Precision X1.

 

This issue is a pain in my a$$, any ideas?

Thanks

 

 

 

New one on me.  Could be a windows issue. All I’ve got is kill-it-with-fire clean install.  Hardware is also a possibility.  Is the motherboard still under warranty?  Do you have any m.2s populated?  The previous stuff should be checked first though.

Edited by Bombastinator

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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8 hours ago, Bananasplit_00 said:

Look at the 5V rail voltage with a monitoring software of your choice and see if it tanks under load. If it does, I'd say it's time to replace the PSU

 

 Didn't think of this, I will test this when I'm able. Thanks.  

7 hours ago, 191x7 said:

I see you're using the latest bios, but how about the latest chipset driver?

https://www.amd.com/en/support/chipsets/amd-socket-am4/x570

 

Yeah whatever was posted on the 22nd of Nov I believe, is what I'm using. 

6 hours ago, Bombastinator said:

New one on me.  Could be a windows issue. All I’ve got is kill-it-with-fire clean install.  Hardware is also a possibility.  Is the motherboard still under warranty?  Do you have any m.2s populated?  The previous stuff should be checked first though.

 

I'd agree with you, hell a part me does think this is the case, however the install is fairly fresh (since October) I did this because I just had got the motherboard due to my b450 board dying.        I have 2 M.2s populated.

Edited by Vandor
Quote fail
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1 hour ago, Vandor said:

 

 Didn't think of this, I will test this when I'm able. Thanks.  

 

Yeah whatever was posted on the 22nd of Nov I believe, is what I'm using. 

 

I'd agree with you, hell a part me does think this is the case, however the install is fairly fresh (since October) I did this because I just had got the motherboard due to my b450 board dying.        I have 2 M.2s populated.

So whole new system (an AMD to intel swap is pretty extreme on software)  sometimes putting in m.2s can turn off sata ports.  It’s not impossible you turned off all of them if you filled all the m.2 available m.2 slots.  The motherboard manual will know if this is the case.  Might still be a few left though.

Edited by Bombastinator

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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So 20 minutes of random stress/games etc. 5v rail didn't deviate much at all. As far as I'm aware it's good to about 4.5V.

 

Screenshot 2022-12-01 134807.jpg

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1 hour ago, Bombastinator said:

So whole new system (an AMD to intel swap is pretty extreme on software)  sometimes putting in m.2s can turn off sata ports.  It’s not impossible you turned off all of them if you filled all the m.2 available m.2 slots.  The motherboard manual will know if this is the case.  Might still be a few left though.

Not entirely new. I haven't been on Intel since the 7700k was relevant. Haven't had any drive related issues, not really sure what to go on with that.

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9 minutes ago, Vandor said:

Not entirely new. I haven't been on Intel since the 7700k was relevant. Haven't had any drive related issues, not really sure what to go on with that.

No, but as far as a large part of the machine is concerned it’s new.  If your NEW motherboard shuts off sata ports when you add SSDs (they don’t all do that and which and how many changes from model to model) then there is no hardware or software failure.  You’ll need to put in a SATA or m.2 card to have working sata ports.  It is possible also that not all of the sata ports are shutdown if this is the case as well.  It is fairly common for two of them to still be open if two m.2 slots are populated.  So where do you go?  The motherboard manual.

Edited by Bombastinator

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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15 minutes ago, Vandor said:

So 20 minutes of random stress/games etc. 5v rail didn't deviate much at all. As far as I'm aware it's good to about 4.5V.

 

Screenshot 2022-12-01 134807.jpg

My understanding is the spec is 5% either side of the ratted voltage, so it looks good to me.

Not a pro, not even very good.  I’m just old and have time currently.  Assuming I know a lot about computers can be a mistake.

 

Life is like a bowl of chocolates: there are all these little crinkly paper cups everywhere.

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So it's a BIOS optimization problem, after all I read here. Turn off as many "green" features you can find too.

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