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Failed to Play Test Tone after Windows 11 22H2 Update

Hugs12343
By Hugs12343
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Okay, I managed to roll back the update through Settings and all is working now. Strange huh

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Hey team.

Need some help on this one. 
I've just updated my Asus UX535Li to Windows 11 22H2 but unfortunately audio has broken.

 

For both laptop speakers and the 3.55mm headphone port, Audio doesn't work. So far I've tried a fairly extensive list of things but with no luck. Is anyone able to shed some light maybe?

 

When clicking Test in Sound control panel, I get an error "Failed to play test tone.". I have Googled this and tried the following

 

  • sfc /scannow in elevated command prompt (didn't turn up any issues)
  • uninstalled and reinstalled realtek audio drivers (from Asus website for my laptop)
  • Unchecked, checked exclusive mode and hardware accelearion in window below
  • Tried different bit rates/quality settings for audio
  • Disabled audio enhancements
  • Bluetooth speaker works fine when connected to laptop. Just not in built audio.
  • Rolled back part of the update that I could (this didn't help) then updated again (still not working)
  • Ensured Windows update has no updates needed.
  • Restarted many times
  • Restarted Windows Audio Service

However, it's still no go and I've kinda given up. I'd rather not reinstall windows if possible. Any ideas?

 

Interestingly, I've done the same update on my PC (specs below) without issue. Gotta be environment related then right?

 

image.png

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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Posted

Is the sound device set as the default device in Windows?

 

Checked the drivers using Iobit Driver booster?

M.S.C.E. (M.Sc. Computer Engineering), IT specialist in a hospital, 30+ years of gaming, 20+ years of computer enthusiasm, Geek, Trekkie, anime fan

  • Main PC: AMD Ryzen 7 5800X3D - EK AIO 360 D-RGB - Arctic Cooling MX-4 - Asus Prime X570-P - 4x8GB DDR4 3200 HyperX Fury CL16 - Sapphire AMD Radeon 6950XT Nitro+ - 1TB Kingston Fury Renegade - 2TB Kingston Fury Renegade - 512GB ADATA SU800 - 960GB Kingston A400 - Seasonic PX-850 850W  - custom black ATX and EPS cables - Fractal Design Define R5 Blackout - Windows 11 x64 23H2 - 3 Arctic Cooling P14 PWM PST - 5 Arctic Cooling P12 PWM PST
  • Peripherals: LG 32GK650F - Dell P2319h - Logitech G Pro X Superlight with Tiger Ice - HyperX Alloy Origins Core (TKL) - EndGame Gear MPC890 - Genius HF 1250B - Akliam PD4 - Sennheiser HD 560s - Simgot EM6L - Truthear Zero - QKZ x HBB - 7Hz Salnotes Zero - Logitech C270 - Behringer PS400 - BM700  - Colormunki Smile - Speedlink Torid - Jysk Stenderup - LG 24x External DVD writer - Konig smart card reader
  • Laptop: Acer E5–575G-386R 15.6" 1080p (i3 6100U + 12GB DDR4 (4GB+8GB) + GeForce 940MX + 256GB nVME) Win 10 Pro x64 22H2 - Logitech G305 + AAA Lithium battery
  • Networking: Asus TUF Gaming AX6000 - Arcadyan ISP router - 35/5 Mbps vDSL
  • TV and gadgets: TCL 50EP680 50" 4K LED + Sharp HT-SB100 75W RMS soundbar - Samsung Galaxy Tab A8 10.1" - OnePlus 9 256GB - Olymous Cameda C-160 - GameBoy Color 
  • Streaming/Server/Storage PC: AMD Ryzen 5 3600 - LC-Power LC-CC-120 - MSI B450 Tomahawk Max - 2x4GB ADATA 2666 DDR4 - 120GB Kingston V300 - Toshiba DT01ACA100 1TB - Toshiba DT01ACA200 2TB - 2x WD Green 2TB - Sapphire Pulse AMD Radeon R9 380X - 550W EVGA G3 SuperNova - Chieftec Giga DF-01B - White Shark Spartan X keyboard - Roccat Kone Pure Military Desert strike - Logitech S-220 - Philips 226L
  • Livingroom PC (dad uses): AMD FX 8300 - Arctic Freezer 64 - Asus M5A97 R2.0 Evo - 2x4GB DDR3 1833 Kingston - MSI Radeon HD 7770 1GB OC - 120GB Adata SSD - 500W Fractal Design Essence - DVD-RW - Samsung SM 2253BW - Logitech G710+ - wireless vertical mouse - MS 2.0 speakers
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Posted
  • Author
10 hours ago, 191x7 said:

Is the sound device set as the default device in Windows?

 

Checked the drivers using Iobit Driver booster?

Sorry for the delay in replying. I really hoped this would work but unfortuanately not. It seems not driver related somehow. What things in Windows could go wrong with Audio?

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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Posted
  • Author
9 hours ago, BiotechBen said:

Unfortunately, w11 has had audio issues since it released, supposedly the fix is coming this fall?

Yea but it was working before the update. 😞

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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  • Solution

Okay, I managed to roll back the update through Settings and all is working now. Strange huh

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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