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Failed to Play Test Tone after Windows 11 22H2 Update

Hugs12343
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Go to solution Solved by Hugs12343,

Okay, I managed to roll back the update through Settings and all is working now. Strange huh

Hey team.

Need some help on this one. 
I've just updated my Asus UX535Li to Windows 11 22H2 but unfortunately audio has broken.

 

For both laptop speakers and the 3.55mm headphone port, Audio doesn't work. So far I've tried a fairly extensive list of things but with no luck. Is anyone able to shed some light maybe?

 

When clicking Test in Sound control panel, I get an error "Failed to play test tone.". I have Googled this and tried the following

 

  • sfc /scannow in elevated command prompt (didn't turn up any issues)
  • uninstalled and reinstalled realtek audio drivers (from Asus website for my laptop)
  • Unchecked, checked exclusive mode and hardware accelearion in window below
  • Tried different bit rates/quality settings for audio
  • Disabled audio enhancements
  • Bluetooth speaker works fine when connected to laptop. Just not in built audio.
  • Rolled back part of the update that I could (this didn't help) then updated again (still not working)
  • Ensured Windows update has no updates needed.
  • Restarted many times
  • Restarted Windows Audio Service

However, it's still no go and I've kinda given up. I'd rather not reinstall windows if possible. Any ideas?

 

Interestingly, I've done the same update on my PC (specs below) without issue. Gotta be environment related then right?

 

image.png

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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Is the sound device set as the default device in Windows?

 

Checked the drivers using Iobit Driver booster?

I am not allowed to have my PC specs in my signature.

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Unfortunately, w11 has had audio issues since it released, supposedly the fix is coming this fall?

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10 hours ago, 191x7 said:

Is the sound device set as the default device in Windows?

 

Checked the drivers using Iobit Driver booster?

Sorry for the delay in replying. I really hoped this would work but unfortuanately not. It seems not driver related somehow. What things in Windows could go wrong with Audio?

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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9 hours ago, BiotechBen said:

Unfortunately, w11 has had audio issues since it released, supposedly the fix is coming this fall?

Yea but it was working before the update. 😞

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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Okay, I managed to roll back the update through Settings and all is working now. Strange huh

PC Specs:

CPU: Intel Core i7-12700K 3.6 GHz 12-Core
CPU Cooler: Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler
Motherboard: Asus ROG STRIX Z690-E GAMING WIFI ATX LGA1700
RAM: Kingston FURY Beast 32 GB (2 x 16 GB) DDR5-5200 CL40
Storage: Boot Drive: Samsung 960 Evo 250GB M.2 NVMe SSD

               Other Storage: Mass Storage: Western Digital Caviar Blue 1TB 7200 RPM, Western Digital Caviar Blue 2TB 5400 RPM, Scratch Disk: Intel X25-E SSDSA2SH032G1 32GB SATA II SSD, Backup Drive: Seagate ST3160318AS 160GB HDD
GPU: Asus GeForce RTX 3080 Ti 12 GB ROG STRIX GAMING OC
Case: Corsair 5000D AIRFLOW ATX Mid Tower
PSU: Silverstone Strider Platinum S 1000 W 80+ Platinum Certified Fully Modular ATX
OS: Windows 11 Pro 64-Bit
Monitors: Primary: Samsung S34E790C 34" 3440*1440 60 Hz UWQHD; Secondary: LG 34UM58-P 34" 2560*1080 75 Hz UWFHD; Tertiary: BenQ GL2460 24" 1920*1080 60 Hz FHD

Keyboard: Corsair K70 Mk. 2 RGB Gaming Keyboard - Black

Mouse: Corsair M65 Pro RGB FPS Gaming Mouse - Black, Logitech MX Master 3

Headphones: Corsair VOID PRO Surround Cherry 7.1ch

Speakers: Logitech Z213 7W 2.1ch

 

Laptop:

Asus Zenbook Pro 15 (UX535Li-E2018T) with Intel Core i7-10750-H 12MB @ 2.60GHz (Turbo @ 5.0 GHz), 16GB (2 x 8GB) DDR4 2933 MHz SODIMM and Intel(R) UHD Graphics; NVidia Geforce GTX 1650-Ti with Max-Q Design, using WDC NVMe PC SN730 SDBPNTY-1T00-1102, on a 96-Wh battery

 

NAS Specs:

Make & Model: QNAP TS-1277

CPU: AMD Ryzen 5 1600 @Stock

Hard Drives: x8 WD Red 2TB

SSDs (2.5"): x1 Samsung 850 Evo 250GB V-NAND (cache drive)

M.2 SSDs: None

RAID Configuration: RAID 6 (excluding SSD)

Total Storage: 12TB

Expansion Cards: None

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