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How to know if my HDD or SSD is 4k.

Alfonso Irizarry Rivera
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Hello 

 

Recently a client of mine bought a new samsung laptop, to run the company SAGE 50. To my surprise SAGE 50 is not compatible with native 4k sectors hardrives. Heres link to prove it.

https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=114206&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl&noCount=true

 

Now the only option is to change the laptop to and older computer! 

 

HOW do i know that a laptop HDD or SSD is not 4k native before buying? Do i have to run command prompt on every computer on the store to check it? 

 

thanks

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4 minutes ago, Alfonso Irizarry Rivera said:

HOW do i know that a laptop HDD or SSD is not 4k native before buying? Do i have to run command prompt on every computer on the store to check it? 

 

thanks

Unfortunately, yes, unless you have an MSP that can assist you and manages your systems for you that can run and pull a report on this.

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29 minutes ago, Alfonso Irizarry Rivera said:

To my surprise SAGE 50 is not compatible with native 4k sectors hardrives. Heres link to prove it.

That says "greater than 4K" not "greater than or equal to 4K". Seems like a Win11 bug about reporting sector size.

 

My reading of it says 4096 works fine:

Quote

If the values are greater than 4096 the database engine will not be able to run successfully.

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13 minutes ago, AbydosOne said:

That says "greater than 4K" not "greater than or equal to 4K". Seems like a Win11 bug about reporting sector size.

From what I understand, it's caused by the sector size being higher than 4KiB; that can happen due to that Windows 11 bug, but also because the drive they're using just has sectors that are >4KiB. OP should probably try to see which one it is.

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1 minute ago, NunoLava1998 said:

From what I understand, it's caused by the sector size being higher than 4KiB; that can happen due to that Windows 11 bug, but also because the drive they're using just has sectors that are >4KiB. OP should probably try to see which one it is.

yes. the cmd on the computer number is greater than 4096. on a computer with 4096 it works fine.. but my question is do i need to go to every computer on best buy and start opening CMDs an run to check sector info. if so damn... 

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2 minutes ago, Alfonso Irizarry Rivera said:

yes. the cmd on the computer number is greater than 4096. on a computer with 4096 it works fine.. but my question is do i need to go to every computer on best buy and start opening CMDs an run to check sector info. if so damn... 

Probably; I'm not really sure why your software can't work with sector sizes bigger than 4096 bytes though. Are there any alternatives you could use, or are you stuck with using that specific software?

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Looks like you can just edit the registry. If it's a Windows 11 issue then I imagine it'll eventually get fixed, though that doesn't help you right now.

 

4 minutes ago, NunoLava1998 said:

Probably; I'm not really sure why your software can't work with sector sizes bigger than 4096 bytes though. Are there any alternatives you could use, or are you stuck with using that specific software?

If it's for a client using SAGE 50, they're not going to switch to an entirely different accounting software package. They hired him to find hardware that would work with what they have. That's his purpose.

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All modern versions of Windows default to logical 4096 when installing to SSD. I highly doubt any PC maker would deviate from this. You might find some older machines running bigger sectors if they've been migrated from server 2003 or XP and still running spinners.

 

The so called Microsoft bug isn't really a bug, but just that nobody cares. Like reporting your machine doesn't have a floppy drive because some old legacy code will freak out if it doesn't see an A: drive reading null. Again, a Win11 box that's been migrated all the way from XP running spinners might report something goofy. Microsoft should send a bill to Sage to fix this. Not their job to fix legacy code with Peachtree.

 

OP doesn't need to worry about buying hardware.

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