discord Joining discord call disconnects all USB devices

[MikeChungis]

Hey as the title suggests, often when I join a discord call all of my usb devices will disconnect, before being picked back up and reconnecting. It seems like a software thing as I can only get it to happen when joining a discord call and the headset works normally in games and even once it reconnects. I submitted a ticket to discord and they basically just replied with "Yeah Bluetooth audio quality isn't good" after I described again they haven't responded. I attached a video of what it looks like. I have tried changing my audio subsystem to legacy in hopes that would have helped it, but no dice.

[CT854]

I know AMD had a USB dropout issue on some Ryzen chips but I'm doubtful this is fully related.

 

Have you tried uninstalling Discord and reinstalling it?

[MikeChungis]

1 minute ago, CT854 said:

I know AMD had a USB dropout issue on some Ryzen chips but I'm doubtful this is fully related.

 

Have you tried uninstalling Discord and reinstalling it?

Honestly I feel a bit dumb I overlooked trying that. Let me give it a go and see if I can get it to happen again. I'm running an Intel 12700k and a RTX 3080ti for what it's worth.

[birdflyer]

3 minutes ago, MikeChungis said:

Honestly I feel a bit dumb I overlooked trying that. Let me give it a go and see if I can get it to happen again. I'm running an Intel 12700k and a RTX 3080ti for what it's worth.

Also, ensure (if you haven't already) all chipset and USB drivers for your MB are up-to-date.

[MikeChungis]

33 minutes ago, birdflyer said:

Also, ensure (if you haven't already) all chipset and USB drivers for your MB are up-to-date.

Yeah I just checked again after reinstalling discord, got it to happen again. I just had some issue with my XMP so my BIOS, chipset and ME are definitely updated. I downloaded the "firmware" download here for my motherboard which is an Asus Z690 Plus WiFi. I don't see anything for USB drivers, but I just installed the firmware one and I'm gonna go back and test it again. Thanks for the help guys, this new PC is great but I've spent a month ironing out so many issues. Also gonna just re install the audio driver while I'm at it for good measure.

 

Edit: Just gonna drop these are the drivers I'm looking at in case anyone knows what "firmware" is. https://www.asus.com/Motherboards-Components/Motherboards/TUF-Gaming/TUF-GAMING-Z690-PLUS-WIFI-D4/HelpDesk_Download/

[MikeChungis]

Happened again after reinstalling all of that stuff. Not sure where to go from here.

 

Edit: looked like I didn't have the most current BIOS so I updated that. Looks like it didn't make a difference as it happened again just now.

[birdflyer]

10 hours ago, MikeChungis said:

Yeah I just checked again after reinstalling discord, got it to happen again. I just had some issue with my XMP so my BIOS, chipset and ME are definitely updated. I downloaded the "firmware" download here for my motherboard which is an Asus Z690 Plus WiFi. I don't see anything for USB drivers, but I just installed the firmware one and I'm gonna go back and test it again. Thanks for the help guys, this new PC is great but I've spent a month ironing out so many issues. Also gonna just re install the audio driver while I'm at it for good measure.

 

Edit: Just gonna drop these are the drivers I'm looking at in case anyone knows what "firmware" is. https://www.asus.com/Motherboards-Components/Motherboards/TUF-Gaming/TUF-GAMING-Z690-PLUS-WIFI-D4/HelpDesk_Download/

This would be what would need to be updated (if it isn't already up to date).

9 hours ago, MikeChungis said:

Happened again after reinstalling all of that stuff. Not sure where to go from here.

 

Edit: looked like I didn't have the most current BIOS so I updated that. Looks like it didn't make a difference as it happened again just now.

You mentioned something about an issue with XMP... it's possible that some odd memory error is causing issues. Have you run all the respective memory tests for your new system? If not, download and flash MemTest to a flash drive and ensure you run MemTest through all the tests. If you get even one error, that can cause stability issues and other really odd issues all throughout your system. I can't guarantee this is what is causing a problem, but it's worth trying if you haven't already.

 

MemTest86: https://www.memtest86.com/

[MikeChungis]

12 hours ago, birdflyer said:

This would be what would need to be updated (if it isn't already up to date).

You mentioned something about an issue with XMP... it's possible that some odd memory error is causing issues. Have you run all the respective memory tests for your new system? If not, download and flash MemTest to a flash drive and ensure you run MemTest through all the tests. If you get even one error, that can cause stability issues and other really odd issues all throughout your system. I can't guarantee this is what is causing a problem, but it's worth trying if you haven't already.

 

MemTest86: https://www.memtest86.com/

Phew well that took awhile. 5 and a half hours to be exact. I got no errors, but am glad I did it because I thought I had RAM issues. My only actual issue was that I couldn't post at 3200Mhz just 3100MHz which honestly is fine for me and my prior instability I had was taken care of my updating BIOS previously. So I think we can rule RAM out. I assume just doing the test used my XMP profile I set in BIOS, although I couldn't find any indication of that.

 

Discord support replied saying I should try to reset voice settings which I'll try but I don't think I've actually done anything their minus turning off debug logging as it was part of an issue I had where games with anti cheat like Halo and Valorant would freeze steam when closing. Back to the drawing board unfortunately.

[GoodBytes]

You issue is simple, you are triggering your USB momentary fuze. What happens is that when you are using Discord, your mic and/webcam turns on (or wakes up or no longer idle) and that make them consume more power and so, it trips the fuze of your USB ports.

 

You are drawing too much power from your USB ports. Disconnect power hungry components (example: your keyboard and webcam), or use a USB powered hub (which you connect to the wall in some fashion), which should provide additional power to your power hungry components and reduce the stress applied on your motherboard USB ports.

[MikeChungis]

34 minutes ago, GoodBytes said:

You issue is simple, you are triggering your USB momentary fuze. What happens is that when you are using Discord, your mic and/webcam turns on (or wakes up or no longer idle) and that make them consume more power and so, it trips the fuze of your USB ports.

 

You are drawing too much power from your USB ports. Disconnect power hungry components (example: your keyboard and webcam), or use a USB powered hub (which you connect to the wall in some fashion), which should provide additional power to your power hungry components and reduce the stress applied on your motherboard USB ports.

That seems EXTREMELY likely now that I think about it. I think why I never considered this is that I had even MORE stuff connected to my old PC lmao. At the risk of being absolutely torn apart for now many USB devices I keep plugged in for convince (and because I have a big desk and they all fit neatly) this is the list I came up with. Both use the same unpowered lil hub, but only the GC adapter and Wireless Xbox receiver were ever plugged into them.

 

Old PC

 

-Wired headset

-Keyboard

-Mouse

-Blue Snowball

-lil 720p logitech Webcam

-Xbox controller adapter

-GC Controller adapter

-NetGear Wi-Fi Adapter

 

 

New PC

-Wireless Headset

-Keyboard

-Keyboard USB passthrough

-Mouse

-EVGA Capture Card

-Xbox adapter

-GC Controller adapter

 

 

I think just on realizing that alone I should buy a powered USB 3.0 hub. Still amazed my old PC never gave me that issue. Ideally I think I'll get a powered hub and plug most everything minus the keyboard, mouse and headset into it. Also, I'm not sure how marking something as solved works on the LTT forum, I basically only use it when I absolutely lose my mind lmao. Would you mind keeping it open for handful of days more so I can get the hub and put it through it's paces on the off chance that this doesn't fix it?

Edit: Oh wait I mark that myself lmao

[GoodBytes]

10 hours ago, MikeChungis said:

That seems EXTREMELY likely now that I think about it. I think why I never considered this is that I had even MORE stuff connected to my old PC lmao. At the risk of being absolutely torn apart for now many USB devices I keep plugged in for convince (and because I have a big desk and they all fit neatly) this is the list I came up with. Both use the same unpowered lil hub, but only the GC adapter and Wireless Xbox receiver were ever plugged into them.

 

Old PC

 

-Wired headset

-Keyboard

-Mouse

-Blue Snowball

-lil 720p logitech Webcam

-Xbox controller adapter

-GC Controller adapter

-NetGear Wi-Fi Adapter

 

 

New PC

-Wireless Headset

-Keyboard

-Keyboard USB passthrough

-Mouse

-EVGA Capture Card

-Xbox adapter

-GC Controller adapter

 

Your old PC might have multiple USB controllers, and so are independent circuit wise. In other words, you are spreading the load.

Your new PC, the USB ports that you are using are all, or most of them, on the same controller.

Or, it could simply be that your older motherboard could have been overly built, going above USB specifications in terms of power delivery, while your current board, follows or doesn't go as far as your old motherboard in that regard.

 

The big issue is that USB wasn't designed for so many powers hungry components.

It didn't take into consideration RGB keyboards, (let alone bright ones), multiple external drives who consume a lot of power, video capture USB device, 4K webcams, fancy power-hungry microphones, and so on. Sure, having 1-2 of them is all good, but having many... It's pushing things.

 

Keep in mind that typically when a device powers on (or wakes up from idle/sleep state), it consumes a lot of power in a short burst, and then goes to a lower power state, even when operating. So probably, in your case, Discord, checks for mic and capture devices (webcams), but that makes your mic (if you have one apart from your headset), webcam, your EVGA Capture Card, and headset transmitter (or Bluetooth module which is probably on USB internally on the motherboard), all powering up and consuming a lot of power in a short burst, enough to trip the fuse.

 

10 hours ago, MikeChungis said:

Also, I'm not sure how marking something as solved works on the LTT forum, I basically only use it when I absolutely lose my mind lmao. Would you mind keeping it open for handful of days more so I can get the hub and put it through it's paces on the off chance that this doesn't fix it?

Edit: Oh wait I mark that myself lmao

We don't close threads (unless it doesn't comply with forum Community Standards), marking as Solve (and removing it) is done by the Original Poster, and that would still not close the thread.  This allows updates (positive or negative) to be shared. 

[birdflyer]

10 hours ago, GoodBytes said:

You issue is simple, you are triggering your USB momentary fuze. What happens is that when you are using Discord, your mic and/webcam turns on (or wakes up or no longer idle) and that make them consume more power and so, it trips the fuze of your USB ports.

 

You are drawing too much power from your USB ports. Disconnect power hungry components (example: your keyboard and webcam), or use a USB powered hub (which you connect to the wall in some fashion), which should provide additional power to your power hungry components and reduce the stress applied on your motherboard USB ports.

I didn't know that exsisted... very interesting.

 

10 hours ago, MikeChungis said:

EVGA Capture Card

Your capture card very well may pull enough power to trip the USB momentary fuse.

10 hours ago, MikeChungis said:

-Keyboard USB passthrough

This shouldn't make a difference unless you have something plugged into the passthrough

10 hours ago, MikeChungis said:

-Wireless Headset

-Keyboard

-Mouse

-Xbox adapter

-GC Controller adapter

All of this stuff should be able to be run by your motherboard. If not, I would speculate some sort of USB power delivery issue.

 

 

 

10 hours ago, MikeChungis said:

I think just on realizing that alone I should buy a powered USB 3.0 hub. Still amazed my old PC never gave me that issue. Ideally I think I'll get a powered hub and plug most everything minus the keyboard, mouse and headset into it.

I wouldn't do that yet... Unplug your capture card and maybe the xbox adapter and GC Controller adapter to see what happens. If it doesn't work after that, I would say that there are other issues to look into before buying a powered hub. If your computer can't simply power a mouse, keyboard, and headset, that's not normal.

 

 

 

[MikeChungis]

6 hours ago, GoodBytes said:

 

Your old PC might have multiple USB controllers, and so are independent circuit wise. In other words, you are spreading the load.

Your new PC, the USB ports that you are using are all, or most of them, on the same controller.

Or, it could simply be that your older motherboard could have been overly built, going above USB specifications in terms of power delivery, while your current board, follows or doesn't go as far as your old motherboard in that regard.

 

The big issue is that USB wasn't designed for so many powers hungry components.

It didn't take into consideration RGB keyboards, (let alone bright ones), multiple external drives who consume a lot of power, video capture USB device, 4K webcams, fancy power-hungry microphones, and so on. Sure, having 1-2 of them is all good, but having many... It's pushing things.

 

Keep in mind that typically when a device powers on (or wakes up from idle/sleep state), it consumes a lot of power in a short burst, and then goes to a lower power state, even when operating. So probably, in your case, Discord, checks for mic and capture devices (webcams), but that makes your mic (if you have one apart from your headset), webcam, your EVGA Capture Card, and headset transmitter (or Bluetooth module which is probably on USB internally on the motherboard), all powering up and consuming a lot of power in a short burst, enough to trip the fuse.

 

We don't close threads (unless it doesn't comply with forum Community Standards), marking as Solve (and removing it) is done by the Original Poster, and that would still not close the thread.  This allows updates (positive or negative) to be shared. 

 

7 hours ago, GoodBytes said:

 

Your old PC might have multiple USB controllers, and so are independent circuit wise. In other words, you are spreading the load.

Your new PC, the USB ports that you are using are all, or most of them, on the same controller.

Or, it could simply be that your older motherboard could have been overly built, going above USB specifications in terms of power delivery, while your current board, follows or doesn't go as far as your old motherboard in that regard.

 

The big issue is that USB wasn't designed for so many powers hungry components.

It didn't take into consideration RGB keyboards, (let alone bright ones), multiple external drives who consume a lot of power, video capture USB device, 4K webcams, fancy power-hungry microphones, and so on. Sure, having 1-2 of them is all good, but having many... It's pushing things.

 

Keep in mind that typically when a device powers on (or wakes up from idle/sleep state), it consumes a lot of power in a short burst, and then goes to a lower power state, even when operating. So probably, in your case, Discord, checks for mic and capture devices (webcams), but that makes your mic (if you have one apart from your headset), webcam, your EVGA Capture Card, and headset transmitter (or Bluetooth module which is probably on USB internally on the motherboard), all powering up and consuming a lot of power in a short burst, enough to trip the fuse.

 

We don't close threads (unless it doesn't comply with forum Community Standards), marking as Solve (and removing it) is done by the Original Poster, and that would still not close the thread.  This allows updates (positive or negative) to be shared. 

Well here is an interesting development. I've unplugged everything from my PC minus my Keyboard, Mouse, Headset, and the little wireless Xbox one controller dongle, and I was able to replicate the issue. I so unfortunately I think I may have a bigger issue besides just plugging a bunch of stuff in. I can't tell if it's an issue with the wireless headset specifically, but I kind of doubt it because one of my friends has basically the exact same PC and headset as I do, but no issue like mine.

[birdflyer]

On 8/9/2022 at 3:33 PM, MikeChungis said:

 

Well here is an interesting development. I've unplugged everything from my PC minus my Keyboard, Mouse, Headset, and the little wireless Xbox one controller dongle, and I was able to replicate the issue. I so unfortunately I think I may have a bigger issue besides just plugging a bunch of stuff in. I can't tell if it's an issue with the wireless headset specifically, but I kind of doubt it because one of my friends has basically the exact same PC and headset as I do, but no issue like mine.

It's possible (though doubtful) that the issue is with some directory on the OS. If possible, I would try installing* (or live booting) Linux** and install Discord. Try and see if everything works. If not, I would look into the warranty on your motherboard.

 

*If you have an old hard drive or SSD somewhere, it should suffice.

**If you would like a recommendation for a distribution to try, I would recommend Zorin OS - alternatively, you could also try just straight Ubuntu or Mint.

[MikeChungis]

24 minutes ago, birdflyer said:

It's possible (though doubtful) that the issue is with some repository on the OS. If possible, I would try installing* (or live booting) Linux** and install Discord. Try and see if everything works. If not, I would look into the warranty on your motherboard.

 

*If you have an old hard drive or SSD somewhere, it should suffice.

**If you would like a recommendation for a distribution to try, I would recommend Zorin OS - alternatively, you could also try just straight Ubuntu or Mint.

I was really hoping I wouldn't have to take this PC apart again because of all the wiring lmao, but if I have to replace the motherboard to fix it I will. I'll call best buy about my warranty if it's replicated in Linux. It says my return window was over in June, but I don't think that's the warranty. Can I boot into Linux from an external drive? Or Do I need something connected via SATA? I've never sent up Linux, but I imagine that I'm gonna need to make a bootable drive in Windows.

[birdflyer]

On 8/9/2022 at 5:34 PM, MikeChungis said:

Can I boot into Linux from an external drive?

Yes

[MikeChungis]

3 hours ago, birdflyer said:

Yes

I did all the research I needed after sorry for redundant questions I'm going to Best Buy to get a USB here on my lunch break and I have Rufus and Ubuntu ready. Gonna report back with what happens. Hoping it happens because at least that will narrow it down to a hardware issue. If nothing happens I think it will still be ambiguous. Fingers crossed.

[birdflyer]

9 minutes ago, MikeChungis said:

I did all the research I needed after sorry for redundant questions I'm going to Best Buy to get a USB here on my lunch break and I have Rufus and Ubuntu ready. Gonna report back with what happens. Hoping it happens because at least that will narrow it down to a hardware issue. If nothing happens I think it will still be ambiguous. Fingers crossed.

Awesome, don't worry about asking questions. The more you ask questions, the more you learn.

I'm glad to hear that you are using Rufus, that's my favorite formatting and flashing tool on Windows.

[MikeChungis]

14 hours ago, birdflyer said:

Awesome, don't worry about asking questions. The more you ask questions, the more you learn.

I'm glad to hear that you are using Rufus, that's my favorite formatting and flashing tool on Windows.

So I wasn't able to get it to happen on Ubuntu, I tested for around 20 minutes or so. I got it to happen in like 5 on Windows. All I'm doing is jumping between calls. Now what I'm unsure of is whether it happens because Ubuntu handles USB voltage and waking up devices differently or if it is a Windows issue. I'm out of the return window for my motherboard at Best Buy, and I think my only option would be to go talk to Asus and I'd imagine they'd want to RMA it which would mean keeping my pc torn apart in my room for what like a week plus? Not entirely sure where to go from here. 

 

Edit: Is there a way to reinstall Windows without loosing my data and files and such? Is that too extreme or is that a worthwhile thing to look at?

[MikeChungis]

Alright I took a couple day break from this to clear my head and have come up with some ideas.

 

This issue doesn't happen on/with:

-Ubuntu

-Friends who have a similar setup

 

Things I think I wanna try:

-Getting a cheap HDD and booting into a fresh copy of window (Will rule out Windows or maybe hardware)

-Have a friend with the same headset come over and let me try to replicate it with theirs (Could rule out the headset or maybe the wire)

-Maybe get a Cheap USB headset, although idk about if the power draw would be the same so maybe skip this one.

 

 

If Windows is the issue, I can reinstall it, if the headset is the issue I might just have to bite the bullet and get another. There has got to be a way to narrow this down more.

[MikeChungis]

Spent 2 hours of my Sunday eve rebuilding my PC with a new motherboard and it still happens . I guess it has to be the headset somehow. Gonna have some friends bring over some other wireless headsets to try. At least the new mobo had no problems booting with 3200Mhz of ram

[birdflyer]

On 8/21/2022 at 11:57 PM, MikeChungis said:

Spent 2 hours of my Sunday eve rebuilding my PC with a new motherboard and it still happens . I guess it has to be the headset somehow. Gonna have some friends bring over some other wireless headsets to try. At least the new mobo had no problems booting with 3200Mhz of ram

Did you end up installing Windows on a separate drive to see if it's Windows causing the issue?

 

On 8/11/2022 at 9:39 PM, MikeChungis said:

Is there a way to reinstall Windows without loosing my data and files and such? Is that too extreme or is that a worthwhile thing to look at?

Yes, I actually just did this. Use the program Macrium Reflect: https://www.macrium.com/reflectfree

Here is a wonderful tutorial on how to do this.

 

 

However, I wouldn't recommend cloning the drive because you are just going to clone the issue that you had on the other drive. (assuming it was an issue with Windows)

[MikeChungis]

On 8/29/2022 at 8:38 AM, birdflyer said:

Did you end up installing Windows on a separate drive to see if it's Windows causing the issue?

 

Yes, I actually just did this. Use the program Macrium Reflect: https://www.macrium.com/reflectfree

Here is a wonderful tutorial on how to do this.

 

 

However, I wouldn't recommend cloning the drive because you are just going to clone the issue that you had on the other drive. (assuming it was an issue with Windows)

Late reply my bad. I've had to take a break from this lol. I actually had a friend who let me borrow an SSD and I booted into a completely fresh copy of Windows on it and was able to replicate the issue actually. Gonna have Theseus's computer over here pretty soon. But yeah, the fact that it happens on this PC where I've tried:

-New Windows install

-New Mobo

-Turning off overclocking 

-Getting a friend with the same headset to come over and test

and it still happened afterwards, leads me to believe Astro a50's built in driver that windows handles doesn't play well with the 12gen intel chipset. Idk it seems like a niche issue, idk if it's solvable. 

 

[MikeChungis]

Tested a pair of Razer Krakens, no dice seems to be specific to this one type of headset.

[MikeChungis]

Well final thing I'll say on this. Never did fix this. Tried multiple other headsets, and it only appears to happen on this generation of intel chips with this specific model of headset. Got myself a steel series headset instead. Sorry if another one of you has this problem.